The Corporate-to-Bank integration platform.
Service Delivery Lead
Location
United Kingdom
Posted
18 hours ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Lead
AccessPay
• Lead, motivate and inspire the growing team of Service Delivery Managers • Create and maintain trusting and long-lasting relationships with customers • Ensure customers achieve the expected value from the product • Work with Head of Service Delivery to embed new processes • Manage a small portfolio of enterprise clients • Take responsibility for the development of Service Delivery Managers • Own Incident Management within AccessPay • Handle client escalations of high-impacting incidents • Gain a good understanding of AccessPay Products and clients’ business needs • Accountable for the service delivery by using Incident and Problem management principles
Job Requirements
- Successful track record of building and growing Service Delivery teams in a customer-facing environment
- Previous experience of owning Incident management and building out reporting and tracking capabilities
- Financial servicing experience in the payments or card space would be an added bonus
Benefits
- Free Gym Membership with Pure Gym
- EMI Share Options Scheme
- Season Ticket Loan (available upon completion of probationary period)
- Health Shield Cash Plan (available upon completion of probationary period)
- Cycle to Work Scheme
- Birthday off work
- Free breakfast & lunch food when in the Manchester office
- Discounted Parking - £5 at City Tower
- Access to training – both internal and external
- Workplace Pension
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