AccessPay logo
AccessPay

The Corporate-to-Bank integration platform.

Service Delivery Lead

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

18 hours ago

Salary

0

Seniority

Senior

English

Job Description

Service Delivery Lead

AccessPay

• Lead, motivate and inspire the growing team of Service Delivery Managers • Create and maintain trusting and long-lasting relationships with customers • Ensure customers achieve the expected value from the product • Work with Head of Service Delivery to embed new processes • Manage a small portfolio of enterprise clients • Take responsibility for the development of Service Delivery Managers • Own Incident Management within AccessPay • Handle client escalations of high-impacting incidents • Gain a good understanding of AccessPay Products and clients’ business needs • Accountable for the service delivery by using Incident and Problem management principles

Job Requirements

  • Successful track record of building and growing Service Delivery teams in a customer-facing environment
  • Previous experience of owning Incident management and building out reporting and tracking capabilities
  • Financial servicing experience in the payments or card space would be an added bonus

Benefits

  • Free Gym Membership with Pure Gym
  • EMI Share Options Scheme
  • Season Ticket Loan (available upon completion of probationary period)
  • Health Shield Cash Plan (available upon completion of probationary period)
  • Cycle to Work Scheme
  • Birthday off work
  • Free breakfast & lunch food when in the Manchester office
  • Discounted Parking - £5 at City Tower
  • Access to training – both internal and external
  • Workplace Pension

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