• Respond to telephone and email inquiries received from members and provider within defined service standards. • Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers. • Assist members with benefits and healthcare questions. • Document all calls received in system-based call log. • Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc.) • Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.) • Complete incoming electronic Web-certs. • Verify patient and provider demos – correct and/or complete when needed.

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability and territory • Maintain geographic codes, addresses and customer information • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians • Communicate routes within assigned territory to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create summary reports daily and provide to supervisor

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability and territory • Maintain geographic codes, addresses and customer information • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians • Create route plans using work order data and route analysis software • Communicate routes within assigned territory to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create summary reports daily and provide to supervisor • Perform other duties as assigned

Role Description We are seeking an organized and client-focused Work From Home Travel Coordinator to assist clients with researching destinations, coordinating travel details, and organizing personalized travel plans. This fully remote role is ideal for someone who enjoys travel, working with people, and managing details to help create smooth and well-organized trips. In this role, you will: - Communicate with clients to understand their travel preferences, timelines, and general goals for their trip. - Assist with researching destinations, reviewing available travel options, and helping coordinate reservations such as accommodations, cruises, vacation packages, and activities. - Organize itineraries, confirm travel details, and ensure all information is accurate and properly documented. The ideal candidate is detail-oriented, proactive, and comfortable working independently in a remote environment. Strong communication skills and the ability to stay organized while managing multiple requests are essential to providing clients with a positive and seamless travel planning experience. Qualifications - Strong communication and organizational skills - Attention to detail and ability to manage multiple tasks - Comfortable using online platforms and digital tools - Ability to work independently in a remote environment - Customer service, hospitality, or administrative experience is helpful but not required Requirements - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop skills in travel planning and client coordination - Supportive team environment with growth opportunities - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions