• Design, build, and deploy intelligent chat agents and automated workflows to resolve common customer and frontline issues. • Integrate core systems (such as Salesforce) with AI tools to create a unified, compliant user experience. • Develop and optimize prompts to ensure the AI delivers accurate, relevant answers and help content. • Evaluate, onboard, and manage AI/ML tools and emerging technologies to enhance system performance. • Implement safeguards and monitoring to maintain accuracy, prevent misinformation, and build user trust. • Collaborate with Product, Engineering, QA, Content, and Analytics teams to embed conversational AI into business strategy and track performance. • Apply machine learning and large language models to improve natural language understanding and generation in our chat agents.

• Develop and manage strategic technical partnerships across the AI infrastructure ecosystem. • Support Business Development leadership as the primary technical liaison between Mirantis and strategic technology partners. • Collaborate with product management, engineering, and sales to drive joint solution development, technical validation, and technical go-to-market alignment. • Build and/or support enablement sessions, solution demos, and technical workshops for partners and, where needed, customers. • Represent Mirantis at industry events, technical summits, and partner briefings. • Gather partner and customer feedback to influence product roadmap and partnership strategy.