Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes. Primary Duties / Key Responsibilities - Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research - Research & verify customer issues with internal teams to determine root cause & warranted remediation - Clearly & concisely present information in verbal or written form to internal & external customers - Other projects & billing related customer responsibilities as needs arise Required Experience & Specialized Knowledge & Skills - High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience. - Ability to articulate issues, document resolution, & recognize when to escalate - Strong written & verbal communication skills required - Effective accounting, organizational, attention to detail, & time management skills required - Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle - Experience working with customers or vendors to resolve issues with an excellent customer service track record USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to "just work." That is where Nexthink comes in. As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value. This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential. What you will do - Build and grow new business across organizations with 5,000-10,000 endpoints. - Prospect, qualify, and develop a strong pipeline of target accounts. - Lead account planning focused on customer pain, business outcomes, and measurable value. - Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. - Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners. - Build trust with customers by becoming a credible advisor on Digital Employee Experience. - Manage both tactical opportunities and larger strategic deals within your territory. - Work with Nexthink partners to strengthen account coverage and customer impact. - Lead negotiations, pricing strategy, and contract management with a win-win mindset. - Maintain accurate quarterly and annual forecasts. - Live our values: We are one team. We are positive. We keep growing. We get things done. Qualifications What makes you a strong fit - 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role. - Proven track record of pipeline generation, opportunity creation, and quota achievement. - Strong prospecting discipline and experience optimizing sales cadences. - Ability to sell business value, not just product features. - Confidence engaging IT and business stakeholders. - Excellent relationship-building and communication skills. - Strong CRM hygiene and forecasting discipline. - Comfortable using Microsoft Office and modern sales tools. - Ability to quickly learn Nexthink's platform, the DEX category, and customer use cases. - Positive, resilient, curious, and motivated by growth. The base salary for this role is $70,000-87,000 gross per year, with a total on-target earnings (OTE) range of $130,000-160,000 with additional opportunity to earn commissions above this range. Additional Information Why this role is exciting This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to "just work." That is where Nexthink comes in. As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value. This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential. What you will do - Build and grow new business across organizations with 5,000-10,000 endpoints. - Prospect, qualify, and develop a strong pipeline of target accounts. - Lead account planning focused on customer pain, business outcomes, and measurable value. - Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. - Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners. - Build trust with customers by becoming a credible advisor on Digital Employee Experience. - Manage both tactical opportunities and larger strategic deals within your territory. - Work with Nexthink partners to strengthen account coverage and customer impact. - Lead negotiations, pricing strategy, and contract management with a win-win mindset. - Maintain accurate quarterly and annual forecasts. - Live our values: We are one team. We are positive. We keep growing. We get things done. Qualifications What makes you a strong fit - 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role. - Proven track record of pipeline generation, opportunity creation, and quota achievement. - Strong prospecting discipline and experience optimizing sales cadences. - Ability to sell business value, not just product features. - Confidence engaging IT and business stakeholders. - Excellent relationship-building and communication skills. - Strong CRM hygiene and forecasting discipline. - Comfortable using Microsoft Office and modern sales tools. - Ability to quickly learn Nexthink's platform, the DEX category, and customer use cases. - Positive, resilient, curious, and motivated by growth. The base salary for this role is $70,000-87,000 gross per year, with a total on-target earnings (OTE) range of $130,000-160,000 with additional opportunity to earn commissions above this range. Additional Information Why this role is exciting This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Role Description This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM - 5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings. The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders. You will be responsible for: - Providing exceptional initial onboarding experience and long term adherence support - Share materials on the disease, diagnosis, community resources and treatment support - Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources - Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support - Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed - Inform patient of financial support eligibility based on available programs - Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate - Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues - Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease - Assist patients in receiving required vaccinations either through Alexion or other vaccination locations - Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status - Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool - Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use - Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues - Communicate with HCPs to confirm required/requested support or obtain missing information - Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly - Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support - Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs - Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another - Provide emotional support for patients and caregivers on continued administration of Alexion products Will also be crucial to: - Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators - Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner - Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience - Participate in any role appropriate cross functional collaboration work (e.g. Hypercare calls, regional cross functional meetings, One Alexion meetings) - Participate in other project work as needed Qualifications - Associates Degree or relevant work experience. - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) - Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills - Ability to work independently, be goal-directed and have strong organizational skills - Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities - Must be willing to adjust work schedules in response to department needs. - The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. Requirements - BA/BS Degree is preferred; patient contact center or patient support program experience is a plus - Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry - Rare disease experience a plus - Deep understanding of insurance coverage and reimbursement processes - Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies - Experience dedicated to assisting patients/caregivers - Demonstrated success working within high performing cross-functional teams - Strong empathetic, communication and listening skills - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy - Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment - Demonstrates initiative, teamwork, and accountability Benefits - The annual base salary for this position ranges from $82,000 to $124,000. - Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - Short-term incentive bonus opportunity. - Eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. - Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.