Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to "just work." That is where Nexthink comes in. As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value. This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential. What you will do - Build and grow new business across organizations with 5,000-10,000 endpoints. - Prospect, qualify, and develop a strong pipeline of target accounts. - Lead account planning focused on customer pain, business outcomes, and measurable value. - Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders. - Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners. - Build trust with customers by becoming a credible advisor on Digital Employee Experience. - Manage both tactical opportunities and larger strategic deals within your territory. - Work with Nexthink partners to strengthen account coverage and customer impact. - Lead negotiations, pricing strategy, and contract management with a win-win mindset. - Maintain accurate quarterly and annual forecasts. - Live our values: We are one team. We are positive. We keep growing. We get things done. Qualifications What makes you a strong fit - 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role. - Proven track record of pipeline generation, opportunity creation, and quota achievement. - Strong prospecting discipline and experience optimizing sales cadences. - Ability to sell business value, not just product features. - Confidence engaging IT and business stakeholders. - Excellent relationship-building and communication skills. - Strong CRM hygiene and forecasting discipline. - Comfortable using Microsoft Office and modern sales tools. - Ability to quickly learn Nexthink's platform, the DEX category, and customer use cases. - Positive, resilient, curious, and motivated by growth. The base salary for this role is $70,000-87,000 gross per year, with a total on-target earnings (OTE) range of $130,000-160,000 with additional opportunity to earn commissions above this range. Additional Information Why this role is exciting This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Role Description This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM - 5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings. The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders. You will be responsible for: - Providing exceptional initial onboarding experience and long term adherence support - Share materials on the disease, diagnosis, community resources and treatment support - Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources - Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support - Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed - Inform patient of financial support eligibility based on available programs - Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate - Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues - Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease - Assist patients in receiving required vaccinations either through Alexion or other vaccination locations - Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status - Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool - Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use - Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues - Communicate with HCPs to confirm required/requested support or obtain missing information - Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly - Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support - Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs - Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another - Provide emotional support for patients and caregivers on continued administration of Alexion products Will also be crucial to: - Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators - Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner - Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience - Participate in any role appropriate cross functional collaboration work (e.g. Hypercare calls, regional cross functional meetings, One Alexion meetings) - Participate in other project work as needed Qualifications - Associates Degree or relevant work experience. - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) - Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills - Ability to work independently, be goal-directed and have strong organizational skills - Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities - Must be willing to adjust work schedules in response to department needs. - The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. Requirements - BA/BS Degree is preferred; patient contact center or patient support program experience is a plus - Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry - Rare disease experience a plus - Deep understanding of insurance coverage and reimbursement processes - Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies - Experience dedicated to assisting patients/caregivers - Demonstrated success working within high performing cross-functional teams - Strong empathetic, communication and listening skills - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy - Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment - Demonstrates initiative, teamwork, and accountability Benefits - The annual base salary for this position ranges from $82,000 to $124,000. - Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - Short-term incentive bonus opportunity. - Eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. - Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Role Description Facilitates the scheduling of endoscopy and surgical cases and related ancillary and diagnostic services, pre-operative tests, appointments and classes for all Richmond Bon Secours Mercy Healthcare locations. Shares information with appropriate resources to ensure smooth processing of patients through the surgical pathway. - Serves as front-line customer service representative for physicians’ offices for scheduling surgical or endoscopy cases and related appointments. - Collects, verifies and documents patient data to ensure accurate scheduling of surgical/endoscopic cases and related appointments. - Understands, documents and communicates special requests related to surgical/endoscopic procedures to the Surgical Scheduling Supervisor, Surgical Scheduling Team Lead or directly to the OR as appropriate. - Identifies special circumstances that require intervention by additional resources or entities (ex: equipment or scheduling conflicts). - Confirms next day scheduled cases with providers’ offices and makes updates to schedule as needed. - This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. - Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - High School Diploma or GED (required) - 2 Year/ Associate Degree in Medical Assistant or related field (preferred) Requirements - 3 years of experience in a health care related field (required) - Prior experience working in a healthcare environment (preferred) - Medical terminology with knowledge of surgical procedures, good basic knowledge and understanding of anatomy and physiology - Use of electronic medical records/MS Word/Excel - Strong customer service skills including conflict resolution - Strong verbal/written communication skills, attention to detail and accuracy, and ability to problem-solve Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status.

Role Description A Billing Specialist Level 2 plays a crucial role in maintaining the financial health of an organization by ensuring that the billing process is efficient, accurate, timely and compliant with regulations. The role is responsible for managing complex billing situations and providing leadership and guidance to junior billing staff. They play a critical role in maintaining financial accuracy and customer satisfaction through efficient and precise invoicing procedures. What You Will Do - Billing Process Management: - Generate invoices for products or services provided to customers. - Generate and review complex invoices accurately and in a timely manner. - Ensure that invoices are accurate, complete, and compliant with company policies and relevant regulations. - Include and verify all necessary information on invoices, such as itemized charges, pricing, discounts, taxes, and payment terms. - Process special billing requests and adjustments. - Address billing discrepancies and resolve billing-related issues. - Update customer account information as needed. - Customer Communication: - Address customer inquiries and concerns related to their bills. - Provide excellent customer service while explaining billing discrepancies and resolving disputes. - Establish and maintain strong relationships with key customers or clients. - Documentation/Reporting: - Analyze billing data to identify trends, potential issues, and areas for improvement. - Prepare reports on billing activities as necessary. - Present findings to management for decision-making. - Reconciliation: - Meticulously reconcile invoices and billing records to ensure accuracy and consistency. - Investigate and resolve discrepancies and billing disputes as they arise. - Compliance: - Stay informed about relevant laws, best practices and regulations related to billing and taxation. - Ensure that billing practices comply with local, state, and federal tax laws. - Implement internal controls to maintain data security and confidentiality. - Quality Assurance: - Conduct quality checks on billing documents to ensure accuracy and compliance with company policies and legal regulations. - Implement and improve billing procedures to minimize errors and enhance efficiency. - Collaborate with other departments to gather accurate billing data. - Team Collaboration: - Work closely with other departments, such as sales, customer service, and finance, to gather accurate billing information and resolve issues. - Training & Support: - May be asked to provide guidance and training to junior billing staff. - May be asked to oversee and mentor less experienced billing specialists. - Software and Tools: - Proficiently use billing software, accounting systems, and spreadsheet tools to streamline billing processes. - Identify and recommend software improvements or updates to enhance efficiency. Qualifications - Bachelor’s degree in finance, Accounting, Business, or a related field (or equivalent work experience). - Minimum of 2 years of experience in accounts receivable team. Preferably in a level 1 Billing Specialist role. - Familiarity with basic accounting principles. - Strong knowledge of billing software, accounting systems, and Microsoft Office tools. - Knowledge of relevant laws and regulations regarding billing and taxation. - Experience with collections software or enterprise resource planning (ERP) systems is a plus. Requirements - Excellent attention to detail, accuracy, and organizational skills. - Strong communication and interpersonal skills, especially when dealing with customers. - Ability to handle confidential information with integrity. - Analytical thinking for identifying trends and process improvements. - Ability to work well under pressure and meet deadlines. - Ability to prioritize tasks and work in a fast-paced environment. - Willingness to learn and follow established procedures. - Ability to work collaboratively as part of a team. - Excellent communication and interpersonal skills. - Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients. - Excellent customer service skills. - Ability to mentor and coach. - Multi-lingual is preferred. Physical Demands - Required to sit for extended periods of time. - Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day. - Required to type for extended periods of time. - Required to work with digital displays for 7+ hours a day. Work Environment - Work from the office or remote. - Ability to work hours as dictated by the project. Accountability This position does not have subordinates. Decisions are escalated to a senior level.