• Serve as the primary point of contact for Tradeify.co traders and customers, owning interactions from start to resolution through all support channels, including live chat, email, and Discord. • Accurately identify, assess, and efficiently resolve a wide range of inquiries, spanning from general account questions to more complex technical and operational issues related to trading platforms, data feeds, and execution. • Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology when necessary, ensuring prompt resolution and diligent follow-up. • Make every trader interaction complete, using empathy as well as knowledge to provide white-glove care. • Actively participate in improving Tradeify.co’s trader-focused Learning Center and our internal knowledge bases to promote self-service capabilities for traders. • Contribute to team goals by focusing on customer satisfaction (CSAT), Quality Assurance, and overall response times. • Educate both existing and potential traders in their understanding of how Tradeify.co works. • Participate in beta testing new features and contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. • Monitor trading systems for common issues and proactively identify potential problems that could impact the trader experience or operational flow. • Adhere strictly to all internal guidelines, compliance procedures, and industry best practices to ensure a secure, transparent, and trustworthy trading environment. • Potentially assist with data accuracy and reconciliation tasks as needed to support robust trading operations.

• Serve as the primary point of contact for Tradeify.co traders and customers • Accurately identify, assess, and efficiently resolve inquiries • Use technical ability to master trading platforms and tools • Skillfully troubleshoot incoming inquiries and escalate when necessary • Make every trader interaction complete with empathy • Actively participate in improving Tradeify.co's trader-focused Learning Center • Contribute to team goals by focusing on customer satisfaction • Educate both existing and potential traders on how Tradeify.co works • Monitor trading systems for common issues and proactively identify potential problems • Adhere to all internal guidelines and compliance procedures

• Serve as the primary point of contact for Tradeify.co traders and customers, • Accurately identify, assess, and efficiently resolve inquiries, • Skillfully troubleshoot incoming inquiries, • Educate both existing and potential traders, • Monitor trading systems and proactively identify potential problems, • Adhere strictly to all internal guidelines, compliance procedures, and industry best practices

• Serve as a frontline point of contact for customers via phone and email • Support customers with day-to-day account questions • Follow documented procedures to resolve standard customer issues • Assist with Reg E–related customer inquiries • Accurately document all customer interactions • Identify potential fraud or risk signals during customer interactions • Collaborate with internal teams by providing clear case notes