Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleAre you a seasoned CRM expert who thrives in the "post-go-live" world? We are looking for a Post-Implementation Consultant to own the technical evolution of our clients' CRM ecosystems. You will act as a dedicated technical lead for multiple live clients, translating complex business strategies into scalable technical configurations. You will manage a billable book of work, delivering professional services remotely while serving as the primary subject matter expert (SME) for ongoing application enhancement and operational excellence. What You'll Do - Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite - Technical Architect: Ensuring all deliverables meet architectural best practices and client timelines - Solution Design: Translate business requests into technical design and functional specifications - Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization - Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity - Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint - Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes Requirements - 3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours - Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles - Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight - Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops Nice to Have - Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations - Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform - Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $70,000 - $140,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteUS#LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

• Define and drive Sales process-excellence strategy and agenda on a common blueprint — standardize the core, govern approved local and business-unit variation. • Lead end-to-end lead-to-quote process optimization with CRM as the key enabler, partnering closely with supporting teams to deliver on objectives. • Use proven templates and methodologies as the model to scale consistent process and reporting across capital equipment and consumable business models and nuanced regions. • Partner with BU and regional leadership to identify process-improvement opportunities across customer engagement and opportunity/pipeline management. • Serve as the primary liaison to BU and regional process owners (e.g., PI, MMS, regional leads), bringing requirements into the product model. • Oversee BU process owners, requirement workshops, and testing coordination; Drive/facilitate alignment on priorities and drive decisions. • Translate process requirements into product features and user stories in partnership with TDS/IT teams. • Measure and report on process performance and CRM utilization metrics. • Partner with Change Lead to drive change management and business-readiness activities to embed new ways of working.

Role Description Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They’re adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You’ll Do - Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. - Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. - Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. - Set and manage clear, measurable expectations for both clients and internal teams. - Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. - Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. - Proactively monitor contract adherence to maintain compliance and client satisfaction. - Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are - You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. - You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. - You’re an Active Listener, capable of accurately interpreting and responding to client needs and concerns. - You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. - You’re a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. - You possess strong project management skills and have a proven ability to juggle multiple priorities. - You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. - You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You’ve Done - 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. - 2+ years of experience in Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries. - You’ve developed and executed strategic account plans, resulting in measurable business outcomes. - Demonstrated ability to manage confidential information with discretion and professionalism. - You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. - You have experience in eCommerce, logistics, or fulfillment. - You are willing to travel up to 25% as needed. Nice to Haves - Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). - Experience in project management, having led or contributed to large client projects. - Prior experience in business development, expanding client accounts and fostering long-term partnerships. Requirements Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Company Description Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. • Analyze and synthesize data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies. • Develop custom data models & algorithms and create data visualizations (reports and dashboards) to support user stories and drive actionable insights. • Drive discussions on data and insights, context, and implications with business and technology partners. • Identify, design, and implement internal process improvements & best practices such as automation of manual processes, optimization of data models and re-design of visualization for greater scalability. • Implement observability tools that will allow for tracking of data quality, users & performance and to enable strategic planning of product enhancements & process improvements. • Perform root cause analysis on logic changes & bug identification to identify opportunities for product improvement. • Create and maintain product-related documentation (e.g. project plans, business & technical requirement documents, etc.). • Communication of technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood and incorporated into data and analytics processes. • Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA requirements), and "leading practices". • Responsible for mentorship of junior team members. • Serve as technical liaison to business users. • Contribute to innovative strategies by exploring, investigating, and implementing new data-centric analytics representing industry changes.