Robert Half logo
Robert Half

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran. As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Customer Experience Professional

Public RelationsPublic RelationsFull TimeRemoteMid LevelTeam 10,001

Location

United States + 1 moreAll locations: United States | Canada

Posted

1 day ago

Salary

$43K - $65K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Experience Professional

Robert Half

Role Description Robert Half is seeking a Customer Experience Professional to be a part of the Customer Service Department. The department strives to provide high quality and timely support to internal and external customers. Customer Service personnel typically interact with RHI branch sales personnel, external job candidates, Clients, internal departments (e.g. Payroll, Data Entry, etc.) and outside agencies and handle a variety of service requests that relate to payroll, benefits, employment verification, etc. - Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on various issues. - Resolves issues related to payroll/time entry system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues. - Requires a detailed understanding of existing systems and business processes used within the Customer Service and Payroll Operation departments (PeopleSoft HCM, Online Time Reporting and Approval system, Micro J Plus, Livelink, W-2 software, Excel, Word, CIC Client, and Outlook). - Resolves issues accurately and timely using knowledge of Field Service Center Departments and Branch functions. - Processes and documents transactions or initiates forms to be resolved by Payroll Operations. - Educates branch offices about timelines, procedures, and the cost/benefit of various alternatives. - Educates candidates about self-service options via websites and Interactive Voice Response (IVR). Qualifications - High school diploma or equivalent. - 3+ years previous customer service experience required. - 1+ years Call center experience. - Payroll experience a plus. - Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily. - Knowledge of PeopleSoft and other HR applications preferred. - Ability to exercise judgment, knowledge/recall, hearing, ability to speak and write clearly, visual ability. - Ability to sit for extended periods of time. - Ability to enter data and use call center telephone/email applications or other office equipment. - Ability to demonstrate attendance and follow directions. - Ability to collaborate with team and others to perform work responsibilities. - Ability to meet or exceed all quality standards. Requirements - The typical annual salary range for this position is negotiable depending upon experience and location: $43,000.00 - $65,000.00. Benefits - Exceptional earning potential and a competitive benefits package. - Group health insurance benefits (medical, vision, dental). - FSA and HSA healthcare accounts. - Life and accident insurance. - Adoption and fertility assistance. - Paid parental leave of up to 6 weeks. - Short/long term disability. - Paid time off for vacation, personal needs, and sick time. - Choice Time Off (CTO) varies based on years of service, pro-rated based on hours worked per week. - New hires earn up to 17 days of CTO per calendar year. - Up to 11 paid holidays per calendar year. - Opportunity to contribute to 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees.

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