Role Description The Senior Network/Cloud/Systems Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView’s technical standards. This position is delivery-focused, not managerial. The Senior Network/Cloud/Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments. Key Responsibilities - Technical Delivery & Escalation Support - Serve as a Tier 3 escalation point for network, cloud, and systems issues across NuView’s client base. - Engineer and support network environments, including FortiGate firewalls, routing and switching, site-to-site and client VPN, SD-WAN, and wireless. - Engineer and support cloud and identity environments, including Microsoft 365, Azure, Entra ID, Intune, and conditional access. - Engineer and support core systems, including Windows Server, Active Directory, virtualization, and backup and recovery. - Lead remediation and recovery efforts during incidents, outages, and security events. - Own complex technical issues through resolution, ensuring root cause is identified, documented, and remediated whenever possible to prevent recurrence. - Security & Compliance Execution - Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments). - Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities. - Work with security leadership and vCISO resources to execute compliance-driven technical requirements. - Solution Implementation & Projects - Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades. - Execute projects according to NuView standards, timelines, and documentation requirements. - Participate in pre-project technical discovery and post-project validation. - Identify technical debt, security gaps, lifecycle risks, and infrastructure improvement opportunities that can improve client outcomes while supporting recurring revenue and project growth. - HaloPSA & Operational Discipline - Maintain exemplary ticket hygiene and documentation within HaloPSA. - Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects. - Adhere to “no ticket, no work” standards and support continuous process improvement. - Platform Standardization & Knowledge Sharing - Contribute to standardized configurations, runbooks, SOPs, and internal documentation. - Champion NuView platform standards by reducing unnecessary client-to-client variation and promoting approved technologies, configurations, security controls, and operational practices. - Identify recurring issues or inefficiencies and propose improvements to tooling or process. - Act as a technical mentor to Tier 1 and Tier 2 engineers by coaching troubleshooting methodology, documentation quality, client communication, and sound technical decision-making. - Client Trust & Professionalism - Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions. - Communicate clearly and professionally and stay calm in high-pressure situations. - Represent NuView’s security-first mindset and commitment to excellence in every engagement. - Analytical Ability & Business Judgment - Carry a deep, intrinsic focus on client outcomes. NuView is client first, and the result the client needs matters more than anything else. - Quickly assess complex, ambiguous problems and drive to root cause rather than treating symptoms. - Find practical solutions under real constraints, weighing the right fix against time, budget, and client impact. - Translate technical decisions into business terms: cost, risk, and downtime. - Recognize when a recurring issue signals a process or design problem instead of a one-off. - Understand the relationship between technical decisions and business outcomes, balancing risk, security, client experience, operational efficiency, and profitability. Success in the Role - Serve as a trusted Tier 3 escalation resource across the NuView platform. - Drive root-cause analysis and reduce repeat incidents through permanent remediation. - Improve documentation quality, technical consistency, and operational discipline. - Contribute to platform standardization initiatives and security-first best practices. - Mentor and elevate the technical capabilities of other engineers. - Identify opportunities to reduce technical debt and improve client outcomes. - Consistently deliver projects and escalations that strengthen client trust and satisfaction in every engagement. Qualifications - 5+ years in IT infrastructure, systems engineering, or MSP/MSSP environments. - Proven experience supporting security-conscious or regulated clients. - Network: FortiGate, routing and switching, VPN, SD-WAN, wireless, with Cloudflare Zero Trust a plus. - Cloud and identity: Microsoft 365, Azure, Entra ID, Intune, conditional access. - Systems: Windows Server, Active Directory, virtualization, endpoint management, backup and recovery. - Security tooling exposure across an MSSP stack such as CrowdStrike, ThreatLocker, and Cisco Duo. - Experience in a PSA-driven service organization; HaloPSA strongly preferred. - Ability to balance speed, security, and quality in client-facing work. - Demonstrated ability to independently manage complex technical workstreams with minimal supervision while maintaining strong communication and accountability. Education and/or Certifications - Bachelor’s degree in information technology or related field (or equivalent experience). - Relevant certifications such as: - Microsoft Azure and M365 (for example AZ-104, AZ-305, MS-102). - Networking (for example Fortinet NSE, CCNA). - Security+ or equivalent foundational security certification. - Vendor certifications relevant to NuView’s stack. Benefits - Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA). - 401(k) plan with matching company contribution. - Vacation/ Paid Time Off / Company Holidays/Sick Leave / Floating Holiday. - Professional Development Programs. - Employee Referral Programs. - Corporate-Branded Swag & MORE.

• Provide expert technical support to system administration teams to deploy and maintain EDR and CNAPP agents across on-premises and public cloud environments. • Manage security coverage across diverse client and server endpoints, including physical hosts, VMs, VDIs, and containers. • Support multiple operating systems, specifically ensuring seamless protection across Windows, Linux, and MacOS. • Test, maintain, optimize, and document custom security policies and procedures for EDR and CNAPP tools. • Define and enforce tailored security policies for containers, hosts, and orchestrators like Kubernetes. • Liaise closely with internal infrastructure teams and external vendors to ensure maximum uptime and operational maintenance of security tools. • Integrate endpoint and cloud-native security tools with wider security platforms to enhance overall enterprise resilience and operations. • Monitor tool performance, optimising configurations to ensure minimal impact on system resources without compromising cybersecurity coverage.

• Working independently and collaboratively with a team to both lead and support • Perform penetration testing on applications with complex technology stacks from both a blackbox and whitebox perspective. • Dynamically flex your skills when assessing emerging or custom technologies. • Contextualize vulnerabilities and assess realistic impact to a client accounting for mitigating and aggravating factors. • Manage priorities and tasks to achieve utilization targets. • Operate with professionalism both internally and with clients. • Ensure quality reports and services are delivered efficiently and on time. • Maintains strong depth of knowledge in the practice area. • Collaborate with project managers, quality management, sales and other delivery team members to drive customer satisfaction and meet project deliverables.

• Working independently and collaboratively with a team to both lead and support • Perform penetration testing on applications with complex technology stacks from both a: • Blackbox perspective • Whitebox perspective • Dynamically flex your skills when assessing emerging or custom technologies. • Contextualize vulnerabilities and assess realistic impact to a client accounting for mitigating and aggravating factors. • Manage priorities and tasks to achieve utilization targets. • Operate with professionalism both internally and with clients. • Ensure quality reports and services are delivered efficiently and on time. • Maintains strong depth of knowledge in the practice area. • Collaborate with project managers, quality management, sales and other delivery team members to drive customer satisfaction and meet project deliverables.