Spanish Bilingual Customer Service/Retention Agent
Location
United States
Posted
3 days ago
Salary
$5 - $7 / year
Seniority
Mid Level
No structured requirement data.
Job Description
Spanish Bilingual Customer Service/Retention Agent
Everything Virtual Assistant
Role Description Spanish Bilingual Customer Service/Retention (Permanent WFH) - Vitamins and Nutritional Supplements Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are currently seeking talented and passionate Customer Service/Retention Specialists to join their team, support their customers, enhance loyalty, and ultimately help retain their core client base. Key Responsibilities: - Engage with customers professionally, courteously, and energetically, addressing inquiries and requests. - Educate customers on our products and their benefits, providing tailored information. - Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue. - Creatively customize offers according to each customer's needs. Qualifications - 2-3 years of experience in customer service, sales, or retention. - Excellent interpersonal, written, verbal, and active listening skills. - Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs. - Detail-oriented, adaptable, and flexible in a changing environment. - Empathetic, diplomatic, and able to exercise sound judgment. - Positive, personable, and genuinely interested in others' well-being. - Comfortable in a fast-paced, inbound call center environment. - Adept at multitasking, prioritizing, and problem-solving. - Reliable, committed, and receptive to coaching and feedback. - Driven, patient, and able to work independently or as part of a team. - Focused on achieving monthly goals and delivering excellent customer service. - Skilled at resolving billing issues and explaining procedures. Requirements - A desktop or laptop with Windows 10 Version 21H1 or higher, with at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor. - A dedicated Ethernet or LAN connection for stable internet access. - High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection (or willing to upgrade to 100 Mbps). - A noise-cancelling headset with a microphone to ensure clear audio communication. - A quiet, dedicated workspace that's free from interruptions. - Up-to-date antivirus and security software to protect sensitive information. - A webcam for video meetings. - Access to a reliable power source and backup for uninterrupted work. Benefits - Permanent work-from-home, remote role. - Independent Contractor Agreement. - Full-time, 40 hours per week. - Starts ASAP. - Paid training program (earn while you learn). - Daily 1-hour paid meal break. - Supportive mentoring and coaching. - Welcoming, rewarding environment. - $5-$7 USD Base pay plus commissions and bonus structure. - Weekly pay via Wise. - Paid U.S. public holidays.
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