Role Description The Casino Front-End Manager owns the player-facing online casino experience on PureCasino.ca, including the casino lobby, game portfolio, content merchandising, new game releases, provider coordination, and front-end performance across desktop and mobile. This role is responsible for ensuring players can easily discover relevant, high-quality casino content, while helping maximize engagement, conversion, game performance and overall casino revenue in a compliant way. Reporting to the Director of iGaming, this person works closely with Boyd, game providers, compliance, CRM, Marketing, manage the casino content roadmap, launch new titles, support promotional activity, monitor performance and optimize the lobby experience on an ongoing basis. A key part of the role is staying close to the broader iGaming market, especially that in Alberta: - Monitoring what other leading casino sites are prioritizing - Understanding why those approaches are working - Translating relevant best practices into practical recommendations Qualifications - 4+ years of online casino content, games, lobby, product operations or casino merchandising experience with a regulated operator, platform provider or major iGaming supplier. - Hands-on experience managing an online casino lobby, game portfolio, new game release roadmap and/or casino content merchandising plan. - Strong understanding of online casino products, including slots, table games, live dealer, jackpots, RNG mechanics, game providers, RTP and player preferences. - Experience working with major casino game studios or aggregators such as Evolution, Pragmatic Play, NetEnt, Red Tiger, Playtech, Light & Wonder, IGT or comparable providers. - Data-driven approach to casino merchandising, with the ability to interpret game, provider and lobby performance and turn insights into clear actions. - Working knowledge of regulated market requirements, certification processes, responsible gambling considerations and front-end compliance expectations. - Strong attention to detail and QA discipline across game setup, lobby placement, assets, links, game information, approvals and launch readiness. - Strong project management skills with the ability to manage multiple game releases, provider requests, platform tasks, internal stakeholders and deadlines. - Ability to work independently, take ownership and operate effectively in a lean launch environment. Requirements - Coordinate new game onboarding with Boyd, game providers, compliance and testing partners, ensuring launch requirements, assets, certifications, configuration and approvals are in place before release. - QA new releases and front-end changes in staging before production, including game launch, loading, playability, wallet behaviour, win/loss recording, game information pages, tile assets, links and responsible gambling prompts where applicable. - Manage jackpot display, table limits, bet configuration, game availability and other front-end settings with Boyd within approved parameters. - Maintain accurate records for game releases, lobby changes, configuration updates, QA outcomes, known issues and remediation steps. - Escalate technical, compliance, player experience or provider issues quickly and work with the appropriate teams to resolve them. Benefits - Flexible candidate location, remote within Canada (Alberta preferred) - Full-Time, Permanent employment - AGLC Registration required — appointment conditional on AGLC registration/background check Candidate Profile The ideal candidate is a hands-on online casino operator who has directly managed a game lobby and game portfolio in a regulated environment. They should understand how players browse, discover and choose games, and be able to explain the logic behind lobby structure, row placement, category strategy, new game promotion and underperforming title management. The best fit will combine strong casino product knowledge with commercial judgment, data fluency, operational discipline and a genuine interest in the player experience. This person should be comfortable working closely with platform teams, game providers, compliance, CRM, Marketing, and support teams and senior leadership to turn casino content decisions into measurable results. This role requires someone who is proactive, detail-oriented and curious about the market. The right candidate will regularly review what other operators are doing, understand why certain approaches are being prioritized, and bring forward practical ideas to help Pure keep the casino experience competitive, fresh, compliant and easy for players to engage with. Additional Requirements - Appointment is conditional on completing any required AGLC registration, background check and internal onboarding requirements. - Participation in required responsible gambling, AML, privacy, compliance and security training is expected. - Some flexibility may be required to support major launches, urgent issue resolution, provider releases, platform deployments or key promotional periods.

• Responsible for the leadership and day-to-day operations of bases in a defined area within the region. • Coordinate clinical, aviation, and maintenance services to optimize operational, safety, and financial targets. • Manages base activities to ensure each base is staffed and achieves maximum in-service availability. • Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Sales to drive safely, quality, and training. • Responsible for oversight of operational and financial performance across all assigned bases. • Instills decision making and activities that support the overall regional strategy and mission, while supporting a customer focused mentality.

• Oversee a multi-location operation with up to 100 company drivers • Focus on P&L, asset management, safety, customer service, and driver onboarding • Handle management of tractor maintenance, compliance, and service delivery • Track operational performance including on-time pick-up and delivery, volume, and empty miles • Ensure driver recruiting and retention meets established fleet size goals

About Us Fieldguide is the AI-native platform for audit and advisory — the place where practitioners and agents work together to deliver higher quality work, faster, and with better client outcomes. Over 50 of the top 100 accounting and consulting firms trust Fieldguide to accelerate growth, improve quality, and transform the way audit and advisory work gets done. We're rooted in San Francisco, CA, but built as a remote-friendly, global company. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, and Y Combinator. We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble, and supportive. We are deliberate and self-reflective about the kind of team and culture we are building, seeking teammates who are not only strong in their own aptitudes but care deeply about supporting each other's growth. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role Fieldguide is an AI-native platform built for audit, advisory, and assurance workflows. Our customers are sophisticated accounting and advisory firms that operate in highly regulated environments, maintain long-term vendor relationships, and respond to renewal motions that are consultative and value-based. We're growing fast, and retention and expansion are core to the business. Reporting to the VP of Sales, this is a build-and-run role. There's no team to inherit and no playbook to follow. You'll own the full renewal lifecycle across our customer base — from first conversation through contract execution — while building the processes, systems, and frameworks that scale with the business. As the function grows, you'll have the opportunity to hire and develop a team of Renewals Specialists. The right person for this role has done the IC work, is ready to own outcomes rather than advise on them, and has the commercial instincts and credibility to build a renewals motion at a fast-moving Series C company. What You'll Do Own the Renewal Motion - Manage the full renewal lifecycle for all accounts: outreach, risk triage, negotiation, and close - Maintain a rolling 90-120 day renewal forecast; report weekly on pipeline health, risk, and expected outcomes - Develop a data-driven renewal strategy for each account before entering any negotiation, factoring in customer health, usage trends, stakeholder dynamics, and risk - Lead commercial negotiations directly with customers, including executive-level conversations on multi-year and at-risk accounts - Drive price increases, multi-year structures, and expansion identification at contract renewal - Work closely with CSEs to identify churn signals early and build mitigation strategies - Maintain clean renewal data and pipeline hygiene in HubSpot Build the Renewals Function - Build the renewals playbook from scratch: outreach cadences, escalation frameworks, negotiation guidelines, and segment-specific engagement models - Own the KPI framework for renewals — anchor it in leading indicators like MAU/WAU and consumption pacing, not just trailing metrics like GRR and NRR; establish the reporting cadence with Finance and CS leadership — this role shapes what the function measures - Design tiered engagement models across Strategic, Enterprise, Mid-Market, and SMB customer segments - Partner with Finance on Available-to-Renew (ATR) tracking and integration into the ARR forecast - Implement AI-assisted workflows for health scoring, churn risk flagging, and renewal automation where appropriate - Be the go-to resource on renewals best practices internally, setting the standard for how Fieldguide approaches retention and expansion Drive Cross-Functional Alignment - Represent renewal risk in deal reviews, QBRs, and exec-level revenue conversations - Partner with CSMs on health scores and churn signals — as part of the same team, this is a tight loop, not a handoff - Work with Product to access and interpret usage data (MAU/WAU, entitlement pacing, feature adoption) and translate it into renewal risk signals and customer conversations - Work with Finance on cohort analysis, GRR/NRR attribution, and retention economics - Coordinate with Legal and Deal Desk on non-standard contract structures - Feed customer signals back to Product and GTM leadership: usage trends, objections, competitive pressure, value realization About You - You have 7+ years in SaaS renewals, customer success, or commercial account management, with a track record of personally owning and hitting GRR/NRR targets - You've built a renewals function or motion from scratch — you wrote your own playbooks; you didn't inherit them - You're a strong commercial negotiator, comfortable leading high-stakes conversations at the CFO or executive level - You're analytically fluent: you can build a renewal forecast, segment a book of business by risk, and present cohort-level retention performance to leadership - You're CRM-proficient; HubSpot is strongly preferred, Salesforce is acceptable - You're an effective cross-functional operator who builds credibility through rigor and follow-through, able to influence Sales, Finance, and Legal without direct authority - You're ready to manage a small team; prior people management experience is preferred but not required for the right candidate - You're comfortable in a fast-moving environment where the playbook is still being written Bonus Points - Background in audit, accounting, or professional services, or experience selling to those firms — Fieldguide's customers are sophisticated practitioners, and knowing how they buy, budget, and evaluate software matters - Experience in AI-native SaaS or with AI workflow tools (health scoring, churn prediction, automated renewal triggers) - Experience scaling a renewals function through a Series B or C inflection point More about Fieldguide Fieldguide is a values-based company. Our values are: - Fearless — Inspire & break down seemingly impossible walls - Fast — Launch fast with excellence, iterate to perfection - Loveable — Deliver happiness & 11-star experiences - Owners — Execute and run the business with ownership - Win-win — Create mutual value and earn trust for life - Inclusive — Scale the best ideas with inclusive teams Some of our benefits include: - Competitive compensation packages with meaningful equity ownership - Flexible PTO - Wellness benefits, including a bundle of free therapy sessions - Stock options - Technology and work-from-home reimbursement - Company offsites