• Maintain a comprehensive understanding of offline risk factors such as human trafficking, organized crime, and other concerns within the client's operational landscape. • Use internal data, OSINT, and third-party intelligence to search for undiscovered instances of abuse and offline risk. • Pull actionable insights from large datasets to develop new strategies for mitigating/stopping criminal activities. • Communicate findings to management and product teams to enhance decision-making processes. • Collaborate closely with trust product and engineering teams to implement strategies and products to better mitigate emerging safety risks. • Lead and support intricate investigations involving large datasets and multiple stakeholders. • Engage in project ideation and definition, working on collaborative initiatives with global partners to address offline risk concerns. • Develop investigative frameworks and methodologies that can be integrated into existing trust practices. • Contribute to the development of new enforcement policies aimed at mitigating emerging threats. • Continuously monitor known risk trends, both during onboarding and post-onboarding phases, and propose enhancements to minimize safety risks. • Contribute to the refinement of automated monitoring and alert systems to detect abnormalities in customer behavior and improve risk-rule efficiency.

• Actively analyze merchant applications by evaluating risk scores, products, and policies • Investigate high-risk merchant account activity to minimize loss from fraud and reputational risks • Communicate and coordinate processes between teams to refine the merchant approval process • Write and execute queries in MySQL to analyze merchant information and performance metrics • Analyze merchant reputational risk based on customer NPS reviews • Work as a mediator between the Merchant Success and Support teams to resolve merchant risk-related issues and provide guidance on overall risk tolerance and policy • Improve current merchant fraud detection framework to find fraud more effectively • Perform extensive analysis on ways the merchant approval process can be streamlined and automated and challenge the status quo by working collaboratively, as well as independently, on projects focused on improving methods, policies, and internal tools.

Role Description The Technology Resilience Analyst supports the Technology Resilience team in strengthening the organization’s ability to prepare for, respond to, and recover from technology disruptions. This role assists with: - Business Impact Assessment support - Disaster recovery planning - Dependency mapping - Recovery objective validation - Documentation, reporting, and assurance activities for critical applications, facilities, and technology services The Technology Resilience Analyst will play an important role in advancing the organization's commitment to resilience and recovery. The primary responsibility will be to document and review program documentation, including: - Business Impact Analyses - Technology Resilience plans - Plan Activations and Exercises - After Action Reviews - Gap Analyses - Other documentation Strong organizational and communication skills are essential in achieving these goals. Additionally, this role includes acting as a cross-functional liaison, fostering collaboration between various technology and business teams to strengthen overall technology resilience. Additional duties may be needed to support the organization's overall success. The ideal candidate is organized, detail-oriented, and comfortable speaking with stakeholders, ideally fostering collaboration between various technology and business teams to strengthen overall technology resilience for the organization. Must be able to document information clearly and be interested in disaster recovery, business continuity, technology risk, and operational resilience. Qualifications - Bachelor's Degree in Information Technology, Cybersecurity, Computer Science, or related field; or the equivalent required work experience - 3-5 years of experience supporting technology risk assessments, audit readiness, disaster recovery planning, or compliance testing within information technology, cybersecurity, or digital technology environments required - Experience supporting technology resilience, disaster recovery, business continuity, IT operations, cybersecurity, infrastructure, application support, technology risk, or related activities, including exposure to DR plans, BIAs, recovery objectives, dependency mapping, runbooks, testing, documentation, or resilience process improvement - Ability to take direction, work from approved templates and procedures, participate effectively in cross-functional teams, and communicate professionally with stakeholders across varying levels of technical expertise and leadership responsibility Requirements - Support Business Impact Assessment activities by conducting stakeholder interviews and documenting business impact, recovery requirements, ownership, dependencies, RTO/RPO, and operational needs - Collaborate with cross-functional teams to evaluate critical systems, data, dependencies, and recovery capabilities to identify gaps, risks, and vulnerabilities that may impact Technology Resilience - Assist with the development, review, testing, and maintenance of Technology Resilience and disaster recovery plans for critical applications, facilities, shared service centers, data centers, and other in-scope technology services - Support dependency mapping and critical asset inventory assurance by documenting relationships between business processes, applications, infrastructure, vendors, data centers, and supporting technology components - Maintain accurate documentation, evidence, trackers, and records related to BIAs, DR plans, ownership, approvals, testing, gaps, risks, dependencies, remediation items, and other Technology Resilience activities - Assist with Technology Resilience assurance, metrics, reporting, tabletop exercises, After Action Reports, and remediation tracking to help communicate progress, identify gaps, and improve recovery readiness - Utilize strong organizational and communication skills to foster collaboration, knowledge sharing, common terminology, reusable templates, process guidance, and continuous improvement across technology and business teams - Support Technology Resilience COE maturity by assisting with collaboration, common terminology, reusable templates, process guides, training materials, stakeholder communications, knowledge sharing, and continuous improvement activities

Role Description Control Risks’ Embedded Consulting team is hiring a Risk Investigations Specialist to join our team supporting a major tech client. This role will work with their Offline Risk’s team to help monitor and mitigate offline risks to the company as well as their user base. You will be tasked with mitigating risks associated with organized crime, human trafficking, and other offline crimes. This position is remote but requires the candidate to be on the West Coast or working West Coast Hours. - Maintain a comprehensive understanding of offline risk factors such as human trafficking, organized crime, and other concerns within the client's operational landscape. - Use internal data, OSINT, and third-party intelligence to search for undiscovered instances of abuse and offline risk. - Pull actionable insights from large datasets to develop new strategies for mitigating/stopping criminal activities. - Communicate findings to management and product teams to enhance decision-making processes. - Collaborate closely with trust product and engineering teams to implement strategies and products to better mitigate emerging safety risks. - Lead and support intricate investigations involving large datasets and multiple stakeholders. - Engage in project ideation and definition, working on collaborative initiatives with global partners to address offline risk concerns. - Develop investigative frameworks and methodologies that can be integrated into existing trust practices. - Contribute to the development of new enforcement policies aimed at mitigating emerging threats. - Continuously monitor known risk trends, both during onboarding and post-onboarding phases, and propose enhancements to minimize safety risks. - Contribute to the refinement of automated monitoring and alert systems to detect abnormalities in customer behavior and improve risk-rule efficiency. Qualifications - Minimum 5 years of investigative experience, preferably working for a major technology or travel company. - Subject matter expertise of organized crime e.g. human trafficking, drug trafficking a plus. - Experience in monitoring and mitigating offline safety risks a plus. - Ability to conduct deep dive, specialist investigations and interrogate both technical and behavioral signals. - Intermediate SQL level; clear understanding of SQL, possesses the ability to edit and write simple to semi-complex queries. - Experience with data analysis tools and techniques, utilizing data insights to inform risk management decisions. - Previous experience in trust & safety, fraud detection, or risk management within a user-centric platform. - Understanding of criminal applications of technology preferred. - Experience in crafting and delivering comprehensive intelligence reports on geopolitical, cyber, and violent actor behaviors and their impact on product exposure. - Track record of analyzing and mitigating high-impact threats and threat actors. - Proven ability to apply analytical and statistical methods to address real-world challenges using extensive data. - Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones. - Excellent communication and presentation skills, including the ability to convey complex data and insights to diverse audiences effectively. - Strong team player, able to work closely with your team and help the program thrive beyond just your own personal work. Requirements - For US hiring: needs to be PST or MST, and willing to work until 5:30 PM PST. - Occasionally required to work holidays, weekends, or evenings during high-profile or emergency events. - Early morning or late evening calls may be required to sync across global team. Benefits - Medical Benefits - Prescription Benefits - FSA - Dental Benefits - Vision Benefits - Life and AD&D - Voluntary Life and AD&D - Disability Benefits - Voluntary Benefits - 401 (K) Retirement - Nationwide Pet Insurance - Employee Assistance Program