Role Description Wir suchen Sie als Vollzeit-Lohnbuchhalter/in (m/w/d) (flexible Arbeitszeiten und Homeoffice möglich), um unser wachsendes Team zu verstärken und gemeinsam mit uns die Zukunft der Lohnabrechnung neu zu gestalten. - Lohn- und Gehaltsabrechnung: Du erstellst selbstständig die monatlichen Abrechnungen für unsere Kunden und stellst dabei eine reibungslose Abwicklung sicher. - Meldewesen & Kommunikation: Du übernimmst das Melde- und Bescheinigungswesen und stehst Behörden, Krankenkassen und Mitarbeitern bei allen abrechnungsrelevanten Fragen mit Rat und Tat zur Seite. - Digitaler Workflow: Bei uns musst du keine staubigen Ordner wälzen – wir arbeiten mit einer modernen, webbasierten Softwarelösung. Du hältst Lohndaten, Personalakten und Auswertungen in Echtzeit auf dem neuesten Stand. - Prozessoptimierung: Du wirst aktiv in Projekte eingebunden, um unsere Lohnbuchhaltungsprozesse kontinuierlich zu verbessern und in unseren Tech-Stack zu integrieren. Wir freuen uns über dein Feedback und deine Ideen! - Analyse & Statistiken: Wenn du magst, kannst du dich auch in tiefergehende Analysen einbringen – erste Kenntnisse in SBS sind ein Plus, aber kein Muss. Qualifications - Idealerweise Erfahrung in der Lohn- und Gehaltsabrechnung – inklusive fundierter Kenntnisse im Lohnsteuer- und Sozialversicherungsrecht. - IT-Affinität: Du fühlst dich im digitalen Umfeld zuhause und bringst gerne neue Ideen ein. Wir arbeiten mit einem cloudbasierten Tech-Stack (u. a. unsere eigene Ordio-Plattform, gekoppelt mit gängigen Lohn-Tools), sodass du Spaß an digitalen Abläufen haben solltest. - Sehr gute Deutschkenntnisse in Wort und Schrift – unsere Korrespondenz mit Kunden und Behörden erfolgt auf Deutsch. - Eigenverantwortliche Arbeitsweise und ein Auge für Details. Gleichzeitig behältst du auch bei Termindruck die Ruhe und Übersicht. Benefits - 💰 Wettbewerbsfähiges Gehalt - 🚀 Chance, Ordio mitzugestalten und maßgeblich zum Wachstum beizutragen - 😃 Engagiertes, dynamisches Team mit einer offenen Unternehmenskultur - 🤩 Maximale Flexibilität: Remote-Arbeit und Home-Office sind bei uns selbstverständlich - 🏝️ Modernes Büro bei WeWork im Herzen von Köln, wenn du gerne vor Ort arbeiten möchtest - 👑 Weiterbildungsmöglichkeiten und persönliche Entwicklungschancen – wir investieren in dein Potenzial - 🚀 Hund am Arbeitsplatz erwünscht – wir freuen uns über tierische Unterstützung - 💙 Regelmäßige Teamevents und Offsites, um gemeinsam Erfolge zu feiern

• Manage Trident BPO's monthly client invoicing, multi-regional payroll processing, and financial reconciliation. • Track and compile active agent payroll data for teams across Jamaica (JA), the Philippines (PH), and Puerto Rico (PR). • Partner directly with regional Operating Managers to receive and process payroll files. • Download regional payroll spreadsheets 2 to 3 days before processing deadlines, review operational notes for adjustments to normal base pay. • Monitor shifts in regional team sizes to ensure active payment files accurately match ongoing operations. • Process monthly client invoices through QuickBooks Online (QBO). • Monitor, update, and manage QuickBooks recurring invoice templates. • Calculate prorated amounts manually in Excel for mid-month agent starts or issue credit memos for early agent terminations. • Review historical payroll notes to bill back client-approved expenses. • Perform monthly VLOOKUP cross-references and data reconciliation between our ATS, QuickBooks, and international payroll data. • Identify and investigate anomalies and email regional operations teams to flag fixes. • Look up previous client invoices to accurately map historical billing rates. • Extract banking and ACH authorization data from employment contracts to register clients into our bank portal. • Dynamically update or replace existing automated ACH collections in the bank portal. • Track invoice statuses and follow up on client collections according to standard timelines.

Role Description We are seeking a highly organized, analytical, and proactive Billing, Payroll & Revenue Reconciliation Specialist to manage Trident BPO's monthly client invoicing, multi-regional payroll processing, and financial reconciliation. This role serves as the central financial hub—working closely with international managers to process payroll for agents across Jamaica, the Philippines, and Puerto Rico, while simultaneously ensuring all client billings and automated collections are 100% accurate. The ideal candidate has a strong background in multi-country payroll coordination, loves resolving discrepancies, and is highly proficient with Excel and QuickBooks Online. Responsibilities - Multi-Regional Payroll Processing & Coordination - Manage Regional Roster Updates: Track and compile active agent payroll data for teams across Jamaica (JA), the Philippines (PH), and Puerto Rico (PR). - Coordinate with International Managers: Partner directly with regional Operating Managers—Kimberly and Santre in Jamaica, and Joyce and Rudd (Red) in the Philippines—to receive and process payroll files. - Review Adjustments & Base Pay Notes: Download regional payroll spreadsheets 2 to 3 days before processing deadlines. Review detailed operational notes for any adjustments to normal base pay, including deductions, time off, and internal company expenses like birthday bonuses or power station assistance stipends. - Track Team Status Changes: Monitor shifts in regional team sizes (e.g., tracking roster reductions in Puerto Rico down to a single agent) to ensure active payment files accurately match ongoing operations. - Monthly Invoicing & Billing Operations - Generate and Manage Invoices: Process monthly client invoices through QuickBooks Online (QBO) on the 1st of every month using a combination of payroll records and ATS data. - Manage Automated Billing: Monitor, update, and manage QuickBooks recurring invoice templates. Proactively cancel recurring templates for terminated or cancelled clients to prevent over-billing. - Calculate Prorated & Mid-Month Adjustments: Calculate prorated amounts manually in Excel for mid-month agent starts based on daily rates, or issue credit memos for early agent terminations. - Process Client Bonuses & Shipping Costs: Review historical payroll notes to isolate and bill back client-approved expenses (such as booking bonuses or client-specific equipment shipping costs) while strictly filtering out internal Trident-covered expenses. - Multi-System Auditing & Reconciliation - System of Record Alignment: Perform monthly VLOOKUP cross-references and data reconciliation between our internal Applicant Tracking System (ATS), QuickBooks, and international payroll data. - Resolve System Discrepancies: Identify and investigate anomalies (e.g., active agents on ATS who did not receive pay, or paid payroll agents missing from the ATS system) and email regional operations teams to flag fixes. - Client Historical Audits: Look up previous client invoices to accurately map historical billing rates when data is missing from primary systems. - Banking & Automated Collections (ACH) - ACH Setup: Extract banking and ACH authorization data from newly signed employment contracts to manually register clients into our bank portal (A&B Bank). - Collection Adjustments: Dynamically update or replace existing automated ACH collections in the bank portal to perfectly reflect mid-month roster additions or rate changes. - Collections Management: Track invoice statuses (sent vs. viewed) and follow up on client collections according to standard timelines. Qualifications - 3-5+ years of experience in corporate billing, regional/international payroll coordination, accounts receivable, or bookkeeping. - Software Proficiency: - QuickBooks Online (QBO): Strong, practical experience navigating client directories, setting up recurring templates, and pulling dynamic invoice lists. - Advanced Excel/Google Sheets: Complete mastery of data audit tools (specifically VLOOKUP, mathematical formulas for proration, and Pivot Tables). - Analytical Skillset: Exceptional attention to detail with a proven track record of cross-referencing multiple separate databases (payroll logs vs. ATS rosters) to find financial variances. - Communication: Fluent written English communication skills; comfortable initiating swift email correspondence with global operational teams and leadership (Clint) to correct administrative errors. Requirements - Part Time availability, committed to a 20-hour workweek. - Flexible to work in the US timezone. - Capable of maintaining a distraction-free work-from-home setup. - Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system. - Reliable and high-speed internet connection with a minimum speed of 10 MBPS. Benefits - Monthly salary of $500. - 100% Remote Work: Embrace the flexibility of a work-from-home arrangement, allowing you to create a comfortable and efficient workspace in your own home.

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr. within PNC's Technology organization, you will be part of the HR Core Apps and Payroll team and will report into a Software Engineering Manager Sr. You can be based in Pittsburgh PA, Strongsville OH, Cleveland OH, Dallas TX or Phoenix AZ. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We’re seeking a Systems Reliability & Support Specialist Sr. to own and evolve Workday integrations and related HR/Payroll applications. You’ll lead ETL workflows, mainframe JCL jobs, file transmissions, and monitoring across a complex, business critical ecosystem. This role combines hands-on engineering, troubleshooting, and cross-team collaboration with vendors and internal technology partners. How This Role Fits In The HR Core Apps & Payroll team supports Workday and other vendor applications that underpin our HR and payroll operations. You’ll be responsible for ensuring the quality of all changes and upgrades to our Core HR system, as well as supporting systems and vendor applications. What You’ll Do • Incident Resolution: Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards. • Act as Application Technical Lead: Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits. • Monitoring & Reliability: Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation. • Access & Security: Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications. • SDLC & Agile Delivery: Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow. • Cross-Team Collaboration: Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues. • On-Call Rotation: Must be willing to participate in on call rotation. • Participate in Testing: May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.). Qualifications (Must-Haves) • Experience: 3–5+ years (preferred) in supporting vendor hosted applications preferred • Process & Tools: Jira, Agile methodologies; strong documentation and communication skills. Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software, • Communication & Documentation: Must be able to communicate across technical and non-technical channels – both spoken and in writing. • Adaptability: Ideal candidate will keep pace with changing technology standards. Nice-to-Haves • Workday: Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes. • ETL: General knowledge of ETL issues and maintenance. • Mainframe & JCL: Practical experience troubleshooting JCL jobs and mainframe batch processing. • Experience working with HR business partners as customers. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. - Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. - Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. - Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. - Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. - Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Communication, Customer Solutions, Design, ETL Workflows, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Player, User Experience (UX) Design CompetenciesAnalytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $45,000.00 – $121,900.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/22/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.