Telephonic Interviewer
Location
CST (UTC-6)
Posted
2 days ago
Salary
$16 / hour
Seniority
Mid Level
Job Description
Telephonic Interviewer
illumifin
Role Description This position performs telephonic interviews for clients who have applied for insurance. We are looking at a working schedule of Mon-Fri, 8a-5p or 9a-6p CST. - Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions. - Receives calls from CSR area to complete telephone interviews with Long Term Care applicants. - Uses pre-determined follow-up questions needed for a thorough collection of data. - Gives concise, accurate documentation on client's health history. - Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions. - When necessary, tactfully refocuses applicants who wander off the subject. - Completes all interviews in a timely manner, according to department guidelines. - Maintains an 85% productivity level as measured by the Management Operating System in place (MOS). - Maintains a minimum 96% quality standard on all telephonic interviews. - Other duties that are assigned. Qualifications - Education: high school diploma - Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite. - Must type at least 40 words per minute. - Basic functional math skills. - Performs work accurately and efficiently under deadline pressures. - Heavy telephone contact with both customers and internal company staff. - Heavy keyboard and computer use. Requirements - Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred). - Database experience preferred. - 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred). - Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line. Benefits - The base pay for this position is starting at $16/hour depending on experience and qualifications.
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