• Work in partnership with the assigned credit unions to provide clear and unbiased guidance, education, and tools to build the knowledge members need to make confident financial decisions. • Build and nurture collaborative partnerships with multi-level credit union management and front-line lending staff to increase loyalty to TruStage and lending-related solutions (credit insurance, debt cancellation, MRC (Mechanical Repair Coverage), GAP (Guaranteed Asset Protection), etc.). • Partner with internal stakeholders, including coworkers and cross-functional account teams, to gain buy-in and support for strategic initiatives, ensuring effective communication and alignment across the organization. • Manage assigned territory as a business, utilizing economic, financial, and results data to diagnose territory strengths and/or weaknesses and execute strategic plans to drive results. • Be a subject member expert regarding the digital lending landscape and provide expertise to credit unions using proven methodologies to help navigate and implement the appropriate digital optimization opportunity as it applies to their Data Processing and Core Systems. • Analyze financial data, including revenue, expenses, profitability, and financial ratios, to identify opportunities and develop sales strategies for revenue growth, risk reduction, and improved financial performance. • Execute credit union recommendations on an ongoing basis through structured plans for adaption and implement of change with continuous feedback for sustained success. • Gather information through consultation and utilize the strategic objectives and culture of the credit union to identify inefficiencies in processes, lending workflows, and systems. • Propose solutions to streamline lending operations, enhance member experiences, and improve credit union non-interest income. • Provide coaching, training, and support to credit union management and staff on products, customer-centric best practices, presentation techniques, and tools to maximize the success of our Credit Union Partners to protect more members and protect members more. • Be available to speak at industry events and exchange visits as needed.

Role Description Are you someone who craves flexibility and growth in your career? Your next adventure starts here! We're on the hunt for passionate and dedicated professionals to join our elite customer service leadership team (life insurance). Imagine the freedom of working from home with a flexible schedule that empowers you to effortlessly balance your personal and professional life, all while climbing the career ladder. Qualifications - A commitment to delivering outstanding customer service experiences. - Excellent communication and interpersonal skills. - The ability to lead and inspire teams to achieve greatness. - A desire to grow professionally while maintaining a healthy work-life balance. Benefits - Work from the comfort of your home and design your schedule to fit your lifestyle, giving you the freedom to focus on what truly matters. - Be part of a nurturing environment that values harmony between work and life, offering the support and flexibility you need to thrive. - Gain access to mentorship from experienced leaders who are committed to your success, helping you grow and shine in your role. - Top performers are rewarded with unforgettable incentive trips to exotic locales. - Enjoy peace of mind with our insurance reimbursement program that protects your well-being. - Sharpen your skills with specialized training designed to propel you to the top of customer service management. - Benefit from the protections and perks of a unionized environment, ensuring your voice is heard and your rights are upheld. Company Description

• Develop and implement a structured change management plan covering change management, training, and communications to ensure consistency in adopting change across the organization. • Identify potential points of resistance to change and develop strategies to reduce resistance, addressing doubts and uncertainties to foster positive acceptance of change. • Create specific change management plans for training and orientation of employees, leading to minimal resistance and maximum utilization of new initiatives. • Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working. • Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion. • Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change. • Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution. • Develop a role-based training plan using a proven content development approach. • Collaborate with client resources to develop detailed training schedules and participant lists, and work closely with the Training/Learning lead to develop a feasible training plan. • Monitor and provide frequent status updates on change management and training activities.

Role Description The principal consultant serves as a technical consultant and project lead for maritime client engagements involving risk management, safety, and regulatory compliance. Supports project planning, execution, quality assurance, client communication, and preparation of technical reports and presentations to ensure timely, within-budget delivery. Provides guidance on maritime regulations, industry standards, hazard and risk assessments, compliance reviews, audits, and corrective actions for shipowners, operators, ports, offshore organizations, and related stakeholders. Also supports business development, proposal efforts, client relationship management, and promotion of ABS Group’s maritime consulting services. What You Will Do: - Lead and manage complex consulting engagements for maritime clients involving risk management, safety, and regulatory compliance. - Provide technical and strategic advice to shipowners, operators, ports, offshore organizations, and government-related stakeholders on maritime operational and regulatory matters. - Plan, direct, and oversee project execution, ensuring quality, timeliness, budget control, and client satisfaction across multiple programs and assignments. - Conduct and supervise risk assessments, hazard analyses, compliance reviews, regulatory gap assessments, and safety management system evaluations. - Support clients in interpreting and applying applicable maritime regulations, industry standards, classification requirements, and best practices. - Develop practical recommendations and risk mitigation strategies to address operational, safety, and compliance challenges. - Lead or support audits, inspections, incident investigations, corrective action planning, and continuous improvement initiatives. - Serve as a senior subject matter expert and trusted advisor on maritime risk, governance, and regulatory compliance issues. - Build and maintain strong client relationships, identify emerging needs, and contribute to business development and proposal support activities. - Prepare, review, and present high-quality technical reports, findings, and executive-level briefings to clients and internal leadership. - Mentor and guide junior consultants and project team members, supporting technical development and effective project delivery. - Coordinate cross-functional resources and collaborate with internal and external stakeholders to achieve program objectives. - Serve as technical expert on project tasks to ensure quality services are delivered on schedule and within available budget to meet customer requirements. - Provide frequent updates to the project manager. - Assist project manager with defining and sequencing project tasks, estimating task duration and developing a project schedule as part of developing a project plan. - Review project plans to understand the scope, schedule and assigned work. - Participate in client and project team meetings. - Assist with research and data analysis, including assisting with conducting customer or stakeholder analyses. - Prepare written documents, reports, and presentations, and assist with giving presentations to clients. - Track and accurately report hours spent on projects. - Work with individuals at all levels, provide input to reports and other deliverables, execute multiple assignments, meet agreed deadlines, and adjust to changing client demands. - Perform quality assurance on project deliverables. - Demonstrate a firm understanding of business and implement opportunities for enhancing effectiveness and efficiencies across the business unit. - Develop relationships with existing customers to facilitate development of new business opportunities for current and/or additional services. - Understand and be conversant in ABS Group products and services. - Meet with new and existing clients and actively listen to their needs. - Communicate client needs to project managers. - Review published reports and news articles about existing and potential new clients to identify customer intelligence. - Participate in proposal development. - Represent ABS Group and participate in promoting our products and services. - Participate in marketing activities, conference presentations, technical whitepapers. - Networking to meet new potential clients. - While the position is remote, regular travel (50%+) to client sites and project locations is a core part of the role. Qualifications - 10+ years of relevant professional experience. - Must have an advanced degree or bachelor’s degree and equivalent experience. - Professional certifications required. Requirements - Strong knowledge of maritime regulatory frameworks, compliance requirements, and applicable industry standards. - Knowledge of safety management systems, audit protocols, and incident investigation methods. - Ability to evaluate operational and regulatory risk and develop effective mitigation strategies. - Ability to interpret complex technical and regulatory requirements and apply them to maritime programs. - Strong analytical skills in compliance review, gap assessment, and root cause evaluation. - Ability to prepare clear technical findings, recommendations, and compliance documentation. - Ability to advise clients on maritime safety, risk management, and regulatory compliance matters. - Ability to gain, retain, illustrate comprehension of learned technical knowledge, and transfer knowledge to other members of the team. - Ability to mentor/coach mid-level consultants and hone technical skills in others. - Ability to actively listen to the needs of our clients by receiving shared information, determining context of the information provided and generating probing questions to better understand, retaining the information for future access, engaging and collaborating with sales team on potential opportunities, and responding with solutions. - Openly accepts change as part of business evolution to meet the needs of our clients, provides recommendations to enhance business, and drives change across the business unit. - Possess a firm understanding of key performance indicators and their significance to the business and take action to drive results amongst the business unit. - Ability to utilize established rapport and role as a subject matter expert with existing clients to facilitate development of new business through identifying and consistently generating new business opportunities. - Ability to coach others on development of customer intimacy and new opportunities. - Demonstrated ability to plan and deliver successful outcomes. - Must take responsibility for their actions, behaviors, decisions, and results and those of the team they lead. - Must seek feedback and utilize root cause analysis to improve performance. - Must understand business goals and hold self and team members accountable for keeping commitments and high standards. - Must be dependable and consistent. - Ability to demonstrate independent, objective, open-minded thinking with strong attention to detail and sound judgment. - Demonstrate a proficient level of time management skill. - Working knowledge of the ABS Health, Safety, Quality and Environmental Management System. Benefits - Medical insurance (PPO and HD). - Dental and vision insurance. - Health Savings account (HSA). - Flexible Savings Account (FSA). - Life insurance. - Accidental death and dismemberment insurance. - Disability leave programs. - Parental leave program. - Paid holidays. - Paid vacation time. - Employee Assistance Plan (EAP) for personal wellness support. - 401K plan with a generous company match, subject to plan requirements.