Role Description Analyze and research cloud-native tools and frameworks to design innovative Google Cloud Platform (GCP) solutions that meet client requirements. - Support the T-Systems Public Cloud Product Management Team to build and define solutions based on customer and market feedback. - Contribute to the implementation of cloud solutions, automation, and service improvement initiatives using Google Cloud technologies. - Participate in technical workshops and assist in pilot and proof-of-concept projects. - Collaborate with senior architects and engineers to review client workloads, provide technical support, and align solutions with Google Cloud best practices. - Assist in client proposals and presentations throughout the customer engagement lifecycle, from pre-sales to implementation. - Support the review of existing customer environments to identify areas for improvement, including cloud migration planning using Google Cloud services. - Build and customize automated cloud-native solutions, applying Infrastructure-as-Code (IaC) principles with tools such as Terraform or Cloud Deployment Manager. - Contribute to the solution portfolio by creating templates, defining new features, and preparing technical documentation. - Collaborate with DevOps teams and support troubleshooting efforts for cloud-based system environments. Qualifications - A degree in Computer Science, Information Technology, or a related technical discipline. - 5+ years of experience in Cloud Engineering, and/or DevOps practices, or cloud solutions (internships, part-time positions, or academic work also count!). - Foundational knowledge of Google Cloud Platform (GCP) and key services such as Compute Engine, Google Kubernetes Engine (GKE), Cloud Storage, BigQuery, Pub/Sub, and Firebase. - Familiarity with working on modern software development using Python, NodeJS, or Java. - A fundamental understanding of cloud networking, automation, and security practices. - A collaborative and problem-solving mindset with an eagerness to learn and grow in a high-performance team environment. - Strong communication skills in English; additional language skills such as German are a plus. Requirements - Google Cloud Certification: Associate Cloud Engineer or Professional Cloud Architect is a bonus. - Knowledge of hybrid cloud connectivity topics (e.g., VPC, Cloud VPN, Load Balancers). - Experience building distributed systems or microservices applications is an advantage. Benefits * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Role Description Estamos em busca de um(a) SRE para atuar na evolução e sustentação de ambientes em nuvem, contribuindo diretamente para a construção de soluções escaláveis, resilientes e seguras. - Gerenciar e evoluir práticas, padrões, serviços, políticas e governança de infraestrutura Cloud; - Apoiar a implementação de soluções que promovam segurança, escalabilidade, resiliência e otimização de custos (FinOps); - Atuar como facilitador para que times de Produto e Engenharia tenham autonomia em suas entregas; - Participar ativamente da implantação de projetos em ambientes Cloud; - Automatizar processos e atividades de infraestrutura utilizando práticas de Infrastructure as Code (IaC); - Definir e dar suporte à estrutura de clusters para microsserviços; - Realizar dimensionamento adequado de recursos, processos de escalabilidade e atualizações de ambientes; - Apoiar configurações e gerenciamento de recursos em nuvem. Qualifications - Experiência com AWS (EKS, Lambda, EC2, RDS, IAM, S3 e VPC); - Administração e virtualização de sistemas Linux, Unix e Windows; - Conhecimento em ferramentas de automação e gerenciamento de infraestrutura como Ansible, Terraform e Spacelift; - Experiência com linguagens de script (Python, Bash e PowerShell); - Vivência com Docker, Kubernetes e tecnologias relacionadas à orquestração de containers; - Conhecimento em observabilidade, monitoramento e centralização de logs utilizando ferramentas como Prometheus, Grafana, ELK, Fluentd, Dynatrace ou Zabbix; - Experiência com metodologias ágeis e cultura DevOps; - Conhecimento das práticas SRE (Site Reliability Engineering); - Experiência com pipelines CI/CD utilizando Jenkins, GitHub Actions ou ferramentas similares. Requirements - Experiência no segmento financeiro; - Vivência em ambientes de missão crítica; - Atuação em infraestruturas de alta performance e grande volume de processamento. Benefits - Contratação PJ; - Atuação 100% remota; - Projeto desafiador em ambiente de alta disponibilidade e escalabilidade; - Necessário utilizar notebook próprio. Company Description Cliente: Casas Bahia Pay

• Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate • Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption • Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage • Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations • Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners • Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing • Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively • Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach • Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience. • On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: • Technical Support & Maintenance - respond promptly to faults and breakdowns • Customer Interaction - communicate clearly with clients, providing real time updates • Documentation & Reporting - record incidents, repairs and parts used • Compliance & Safety - follow safety protocols, industry regulations and PPE requirements • Availability & Readiness - maintain operational readiness when on the on call rota.

Role Description This is a 6 month fixed term PAYE, Mon to Fri (days) assignment, which gives you the opportunity to join our NOC Engineer team responsible for the 24x7 monitoring, management, and support of MMI and customer network infrastructure, ensuring service availability, timely incident response, and compliance with customer Service Level Agreements (SLAs). The role serves as the first point of contact for alarms, incidents, dispatch requests, customer communications, vendor coordination, and operational escalations. The NOC Engineer proactively identifies network risks, manages tickets through resolution, and collaborates with internal engineering teams, customers, and field service providers to maintain network reliability and operational excellence. Key Responsibilities - Monitor network alarms, events, and service-affecting conditions using network monitoring platforms and respond within established SLAs. - Perform initial troubleshooting, incident triage, and escalation of network, transport, power, environmental, and security-related issues. - Create, update, manage, and follow up on trouble tickets through resolution while ensuring documentation accuracy. - Coordinate with customers, vendors, field technicians, and internal engineering teams to support incident resolution, maintenance activities, and service restoration. - Manage dispatch requests, site access approvals, maintenance windows, and field operations support. - Monitor shared inboxes, communication channels, and service requests to ensure timely acknowledgment and response. - Provide proactive monitoring, risk identification, and follow-up actions to minimize network outages and service disruptions. - Maintain operational documentation, knowledge articles, shift handovers, and management reports. - Participate in outage management, root cause analysis (RCA), and continuous process improvement initiatives. - Deliver exceptional customer service while maintaining compliance with customer SLAs, operational procedures, and company standards. Technical Requirements - Experience with one or more of the following technologies and systems: - Industry-Standard Network Platforms – Optical, IP, Ethernet, TDM - DCN Networks - Building Management Systems – HVAC, Power, Security - Outside Plant and Fiber Experience, including OTDR - Ticket Systems – Service Now, Salesforce, Zendesk - NMS Platforms – Solarwinds, Zabbix, Netcool Personal Requirements - Strong analytical and troubleshooting skills. - Customer-focused mindset with a commitment to service excellence. - Ability to multitask and manage competing priorities. - Strong attention to detail and documentation accuracy. - Ability to work independently with minimal supervision. - Effective decision-making skills under pressure. - Strong organizational and time-management abilities. - Willingness to learn new technologies and operational processes. - Ability to work collaboratively across multiple teams and departments. - Flexible and adaptable in a dynamic operational environment. - Strong sense of ownership and accountability. About You - Experience with network monitoring tools. - Familiar with ticketing systems and tickets workflow. - Ideally a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks. - Good knowledge of routing, switching, and firewalls. - Good knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc). - Knowledge and experience with optical networks. - Any industry certification is desirable (CCNA, CCNP, JNCIA, etc). - Must have good communication and presentation skills. - Ability to build and maintain good working relationships with colleagues and customers. - Be able to deliver an excellent customer service. - Familiar with any other European language is an advantage.