• Serve as the architect of the performance management and talent planning redesign initiative, applying a product mindset to build and own a roadmap that reimagines the full talent lifecycle (i.e. goal-setting, feedback, check-ins, performance reviews, succession planning, and development). • Partner with People Technology to translate that vision into scalable technology execution - defining requirements, validating design, supporting configuration and UAT, and identifying tools that leverage AI and embed talent processes into how people already work (e.g. slack integrations). • Lead project management of initiative - tracking milestones and dependencies, managing risks, and ensuring workstreams stay aligned and on schedule. • Build feedback loops that give team members regular visibility into their progress and give managers the insight they need to coach, develop, and differentiate their teams with confidence. • Design and deliver enablement that drives adoption - including change management plans, manager toolkits, training, communications, and office hours - creating a consistent, low-friction experience for team members and managers. • Consult and partner with People Business Partners, Division leaders, and DIB partners to ensure programs are practical, adopted, and aligned to business needs across a globally distributed organization. • Build succession planning, talent identification, and skills-based frameworks that strengthen leadership pipelines, deepen diversity, and improve internal mobility. • Partner with People Analytics to design and deliver dashboards that produce actionable, scalable insights - giving leaders the visibility they need to make better workforce decisions with confidence. • Drive operational discipline by clarifying ownership, documenting processes, managing risks and dependencies, and continuously improving programs year over year.

• Design and implement programs, policies, and practices to support State and Federal program contract compliance • Represent Regulatory Change Management Compliance at meetings with Senior Leadership • Lead strategic Regulatory Change Management team initiatives • Conduct routine monitoring and analysis of local, state, and federal regulatory requirements • Identify impact of regulatory changes to the Company and coordinate necessary impact notifications • Serve as a point of contact for Compliance, Operational and Health Plan partners • Identify and implement process improvements to enhance effectiveness of regulatory change management • Oversee and monitor implementation efforts for state or federal regulatory changes

• Initiating and receiving client calls to address inquiries and provide assistance. • Scheduling appointments with clients who have requested information about our benefits. • Conducting Zoom video calls to present and explain benefits in a clear and engaging manner. • Deliver on-going support to union members by addressing their inquiries, assisting with benefit changes, and facilitating claims processing to ensure a seamless experience. • Cultivate long-term relationships with clients by periodically following up to review needs, update benefits, and address any changes in their circumstances, ensuring their continued satisfaction and trust.

• Initiating and receiving client calls to address inquiries and provide assistance. • Scheduling appointments with clients who have requested information about our benefits. • Conducting Zoom video calls to present and explain benefits in a clear and engaging manner. • Deliver on-going support to union members by addressing their inquiries, assisting with benefit changes, and facilitating claims processing. • Cultivate long-term relationships with clients by periodically following up to review needs, update benefits, and address any changes in their circumstances.