Role Description This position performs telephonic interviews for clients who have applied for insurance. We are looking at a working schedule of Mon-Fri, 8a-5p or 9a-6p CST. - Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions. - Receives calls from CSR area to complete telephone interviews with Long Term Care applicants. - Uses pre-determined follow-up questions needed for a thorough collection of data. - Gives concise, accurate documentation on client's health history. - Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions. - When necessary, tactfully refocuses applicants who wander off the subject. - Completes all interviews in a timely manner, according to department guidelines. - Maintains an 85% productivity level as measured by the Management Operating System in place (MOS). - Maintains a minimum 96% quality standard on all telephonic interviews. - Other duties that are assigned. Qualifications - Education: high school diploma - Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite. - Must type at least 40 words per minute. - Basic functional math skills. - Performs work accurately and efficiently under deadline pressures. - Heavy telephone contact with both customers and internal company staff. - Heavy keyboard and computer use. Requirements - Education: Associate's Degree or Bachelor's Degree in Business Administration (preferred). - Database experience preferred. - 1-2 years of prior geriatric and/or mental health nursing and assessment experience (preferred). - Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line. Benefits - The base pay for this position is starting at $16/hour depending on experience and qualifications.

💪 Your responsibilities will include: • Maintaining systems using current technologies and browsers: Windows and Linux platforms (Windows Server 2019, SQL Server 2019, and Red Hat Enterprise Linux 7); • Working with virtualized production and staging servers; • Responsible for the platform used as a file repository and for application configurations (SharePoint 2019 Standard); • Operating in the social security and pension benefits segment.

• Designing and evolving the architecture of mission-critical fintech products. • Defining architectural standards, engineering principles, and best practices across teams. • Leading architectural reviews and validating technical solutions proposed by engineering teams. • Designing highly available, scalable, and fault-tolerant distributed systems. • Driving system decomposition, domain boundaries, and service interactions. • Collaborating with Technical Leads on complex technical challenges and strategic initiatives. • Participating in the design of integrations with banking systems, compliance services, and other external platforms. • Identifying and mitigating technical risks, bottlenecks, and scalability limitations. • Supporting modernization initiatives, architectural refactoring, and technical debt reduction. • Working closely with Product and Business stakeholders to transform business requirements into sustainable technical solutions. • Mentoring senior engineers and technical leaders on architecture and engineering practices.

• Architecting and developing scalable, reliable, and maintainable backend systems in a modern tech environment. • Championing architectural decisions and leading design discussions with a clear focus on long-term impact and cross-team alignment. • Mentoring engineers and driving technical excellence through collaboration. • Proactively identifying opportunities for technical innovation, system evolution, and performance improvements, especially in areas where AI and automation can play a role. • Building and maintaining internal tools and infrastructure (AWS, Terraform) to empower teams to deliver faster and more reliably. • Ensuring high platform availability by implementing best practices for observability, logging, and operational excellence. • Participating in on-call rotations and stepping in as a reliable problem solver during incidents.