Role Description This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Fournir un premier point de contact pour les appels, les courriels et les demandes des clients (c.-à-d. associés, gestionnaires, candidats, personnes à charge) afin de répondre aux questions, de résoudre les problèmes et de répondre aux demandes liées aux vastes processus et systèmes des RH. - Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers à l’aide d’outils de gestion des cas. - Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire. - Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande. - Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus, aux systèmes et aux politiques des RH qui sont considérées comme des demandes courantes et qui nécessitent des recherches limitées. - Effectuer le traitement administratif de base et l’approbation des transactions, la saisie des données et la vérification des documents requis. - Renseigner les associés sur les pratiques et les outils de l’entreprise (c.-à-d. Intranet, ESS, MSS) pour les encourager à résoudre eux-mêmes leurs questions en utilisant l’ESS (Libre Service pour les associés) et le MSS (Libre Service pour les gestionnaires). - Transférer les cas complexes nécessitant une interprétation au spécialiste de niveau 2 approprié ou, si nécessaire, au représentant du COE de niveau 3. - Fournir un soutien documentaire en gérant les formulaires entrants et sortants, les informations, etc.; effectuer la numérisation de documents. - Travailler à développer une compréhension approfondie des besoins des clients. - Identifier et résoudre les problèmes des clients et anticiper leurs éventuels besoins en expliquant/suggérant/fournissant des renseignements supplémentaires que le client doit connaître afin d’accomplir ses tâches avec succès. - Satisfaire aux principales mesures de rendement comme la résolution des appels, la vitesse moyenne de réponse, la réponse aux dossiers, la qualité des dossiers et des appels. - Effectuer diverses tâches/projets pour les RH selon les tâches assignées. Qualifications - Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. - Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise. - Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. - A minimum of one (1) year experience in customer service. - Bilingual (French/ English) an asset. - Ability to multitask. - Attention to detail. - Strong Problem solving skills. - Experience in the medical and pharmaceutical field is an asset. - Working knowledge of Word, Excel and Outlook. Requirements - Capacité de communiquer efficacement à la fois oralement et par écrit. - Bilingue en anglais et en français canadien. - Sens aigu de l’organisation; souci du détail. - Capacité à établir et à gérer des budgets et des dépenses. - Excellentes aptitudes en relations interpersonnelles. - Excellentes compétences en matière de leadership. - Excellentes compétences en matière de présentation. - Excellentes capacités de négociations. - Connaissance approfondie des politiques et procédures d’ABC. - Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes de l’entreprise; connaissance de Microsoft Word, Excel et PowerPoint. Benefits - We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. - In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. - This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Role Description - Create deliverables addressing common requests in the nursing domain. - Review peer-developed deliverables to enhance AI research. - Diagnose and solve real issues in your domain to advance machine learning systems. - Work independently and remotely on your schedule. - Contribute expertise to cutting-edge AI research. Qualifications - Must-Have: 4+ years professional experience in your respective domain. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Benefits - Compensation: $80–$100/hour - Location: Remote - Duration: 3–4 weeks - Commitment: 30–40 hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Internet-Native Bilingual Evaluator Expert (Spanish – Latin America) Type: Contract Compensation: $25/hour Location: Remote Commitment: 10–20 hours/week Role Responsibilities - Evaluate AI model outputs across English and Spanish to ensure accuracy in modern online communication, cultural references, and multilingual interactions. - Analyse content from social media, forums, and online communities for naturalness, fluency, and cultural appropriateness. - Identify issues with slang, memes, abbreviations, and evolving online language specific to Latin American internet culture. - Develop detailed rubrics and guidelines for evaluating bilingual and internet-native communication. - Test language models using real-world multilingual prompts and provide structured feedback to improve model performance. - Collaborate with project leads to maintain consistency across datasets and improve evaluation frameworks. Qualifications - Must-Have: - Native or near-native fluency in Latin American Spanish and professional fluency in English. - Deep familiarity with internet culture and online communities in Spanish-speaking countries in Latin America. - Active engagement with platforms like YouTube, TikTok, Reddit, Discord, Instagram, Twitch, Facebook, and WhatsApp. - Strong understanding of Latin American Spanish slang, memes, and digital culture. - Strong writing, analytical, and critical thinking skills. - Preferred: - Experience in content moderation, localisation, translation, linguistics, social media, journalism, or AI evaluation. - Familiarity with regional linguistic differences across Mexico, Argentina, Colombia, Chile, Peru, and other Spanish-speaking countries. - Experience evaluating user-generated content or digital communications. - Interest in AI, language models, and internet culture research. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Evaluate AI outputs for linguistic accuracy, cultural relevance, and internet authenticity in French and English. - Analyse content from French- and English-speaking online communities to identify errors involving slang, memes, cultural references, sarcasm, and code-switching. - Build evaluation rubrics for bilingual internet communication and define expectations for culturally appropriate and platform-native language. - Test language models using real-world bilingual prompts and provide detailed feedback to improve performance. - Participate in QA reviews and benchmark creation to ensure consistency across evaluators and datasets. Qualifications - Native or near-native fluency in French and professional fluency in English. - Strong familiarity with online communities across France, Québec, Belgium, Switzerland, or other French-speaking regions. - Active participation in internet culture across both languages. - Strong writing, analytical, and critical thinking skills. - Available to commit 10–20 hours per week. Requirements - Background in linguistics, translation, localisation, social media, journalism, humanities, or AI evaluation. - Familiarity with differences between European French, Québec French, and other French varieties. - Experience evaluating online content and internet-native communication. - Interest in AI and multilingual language technologies. Benefits - Compensation: $50/hour - Location: Remote - Commitment: 10–20 hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.