R1 RCM logo
R1 RCM

Technology-driven revenue cycle management services for healthcare providers.

Patient Solutions Representative II – Healthcare Customer Service, Call Center

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$16 - $21 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Patient Solutions Representative II – Healthcare Customer Service, Call Center

R1 RCM

• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances • Deliver high-quality customer service through inbound and outbound calls in a high-volume environment • Support patients with payment plans and financial questions • Achieve first call resolution and meet call center performance metrics • Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues • Maintain HIPAA compliance and accurate documentation • Navigate multiple systems while managing high call volume

Job Requirements

  • 1+ year of experience in a customer service or call center role
  • Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
  • Ability to explain insurance benefits, claims, and EOBs clearly
  • Experience handling high call volume and fast-paced environments
  • Strong attention to detail and ability to multitask across systems
  • Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Benefits

  • Competitive benefits package

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