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Client Account Director
Location
Mexico
Posted
4 days ago
Salary
0
Seniority
Lead
Job Description
Client Account Director
Wishpond (TSXV:WISH)
• Lead, coach, and develop a team of 5–8 Account Managers, setting the standard for client communication, campaign quality, and ROI delivery. • Develop your people into stronger operators, you make the team around you better, and you're the person they turn to when it gets hard. • Build a culture of accountability, collaboration, and continuous improvement. • Run kickoff calls for new clients, set clear expectations, align on budgets, and establish the strategic foundation and ROI benchmarks for the engagement. • Partner with the ads team to turn that strategy into an executable campaign plan, and deliver it to the client with confidence. • Be the senior voice clients hear at the most important moment in the relationship, and stay close to strategy as the engagement evolves. • Own the client experience across your portfolio; every client should see clear, demonstrable ROI and a strong reason to grow with us. • Keep a pulse on account health and act early, turning data and client signals into proactive strategy adjustments. • Spot patterns across your team and drive improvements to how your team delivers results, not just one-off fixes. • Lead your team in using our full AI tool stack to deliver high-quality work at a pace traditional agencies can't match. • Own the quality bar on AI-assisted assets, copy, and reporting before anything reaches a client. • Stay ahead of what's possible with AI, bring new applications and workflows to the team as the tools evolve. • Contribute to the broader evolution of Wishpond's service model, processes, and standards. • Other duties as assigned.
Job Requirements
- 5+ years in digital marketing, account management, or client strategy with at least 2 years in a leadership or senior individual-contributor role; experience in an SMB‑focused agency or SaaS environment is a strong asset.
- A strong understanding of digital marketing and the SMB landscape, you know what moves the needle for small and mid-sized businesses.
- Experience building or refining onboarding and client success processes.
- A collaborative, highly effective communicator, comfortable and credible in front of both clients and your team.
- A track record of delivering ROI and retaining and growing client relationships.
- Experience leading senior client-facing conversations, including kickoffs, budgets, and strategy.
- Strong coaching instincts and a genuine interest in developing people.
- Comfort working across a full AI tool stack, and the ability to learn new tools quickly.
- Strong coaching instincts — you make the people around you better.
- Genuine fluency with AI tools and a forward-leaning mindset about where the industry is going.
- Comfortable working cross-functionally and owning outcomes
- As part of a diverse team, the ability to work both independently and collaboratively.
- Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.
- Organized, administratively strong, and have solid writing, phone, and general communication skills.
- Background in paid media, SEO, email, or full-funnel campaign strategy.
- Hands-on experience with GoHighLevel (GHL) — an advantage, not a requirement.
- Fluent in English; most of our clients are based in the US and Canada.
Benefits
- Fully remote position allowing you to work from your home anywhere in the world !
- Exciting and dynamic environment with a great leadership team
- Comprehensive training program and regular performance reviews to facilitate your success
- Competitive compensation based on experience and proven abilities
- Great referral programs with incentives and bonuses
- Unbelievable product discounts when you use our products for your own business
- A global workforce of multi-cultural and talented colleagues
- A close-knit operation with amazing growth opportunities for your personal development
- A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
- Corporate headquarters in beautiful Vancouver, British Columbia, Canada
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