Role Description The Pharmacy Technician will be responsible for addressing pharmacy referrals and assisting members with medication access, education, and adherence to support kidney health management. The Pharmacy Technician will work collaboratively with clinical and care management teams to identify medication opportunities and resolve medication safety concerns associated with transitions of care and chronic disease management. Daily activities will include: - Accurate data collection and data entry in HealthMap’s documentation system - Communicating with HealthMap’s interdisciplinary care team - Maintaining individual metrics - Creating and maintaining medication access resources - Participating in pharmacy-driven educational initiatives designed to improve member outcomes and support member engagement efforts Qualifications - High school diploma or equivalent - Pharmacy technician registration/license required, pharmacy technician certification preferred - Minimum of 1 year of pharmacy technician experience, preferably in managed care, community/retail pharmacy, specialty pharmacy, or healthcare coordination settings - Bilingual preferred, but not required - Familiar with medical insurance terminology and processes - Understand general pharmacy terminology, medication names, dosage forms, and SIG codes - Access to reliable high-speed internet Requirements - Assist with pharmacy referrals related to medication access, affordability, education, adherence, optimization, and safety with pharmacist oversight - Receive and respond to member’s medication-related questions in a timely manner - Support medication reviews by gathering, reviewing, and documenting medication information for clinical evaluation - Collaborate with nurses, pharmacists, care coordinators, providers, and other interdisciplinary care team members to support member care plans and transitions of care - Perform accurate data entry and maintain timely, complete, and compliant documentation within designated systems - Develop, maintain, and update medication access and pharmacy resource materials for internal teams and members - Monitor assigned tasks and referrals to ensure timely follow-up and resolution - Adhere to policies, procedures and state and federal regulations to ensure compliance and confidentiality of Protected Health Information (PHI) - Participate in quality improvement activities and process enhancement initiatives as assigned - Perform other duties as assigned Benefits - Proficiency in Microsoft Office: Outlook, Word, Excel, Teams - Excellent written and verbal communication skills - Strong organizational skills and attention to detail - Ability to manage multiple tasks, solve problems, work independently, and escalate issues appropriately - Ability to work collaboratively within interdisciplinary healthcare teams - Customer service-oriented approach with empathy and professionalism when interacting with members and providers - Comfortable communicating with members regarding medication lists Working Conditions - Sitting: Ability to sit for extended periods stationary or while driving - Dexterity/Effort: - Repetitive motion for typing and/or texting - Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices - Sense Acuity: Ability to see/read computer monitors or other electronic devices - On-site or at location positions may require: - Occasional movement of equipment, or materials up to 50/75 Pounds - Occasional bending, twisting, and stooping - Occasional need to kneel or crouch - Traveling positions may require: - Ability to see/read road signs, maps, and electronic devices - Good visual acuity for driving, including peripheral vision and depth perception - Possible exposure to travel, traffic and/or other outdoor hazards - Possible exposure to various weather conditions, including extreme heat, cold, rain, and snow

• Engage with patients, helping them navigate healthcare complexities • Assist in pricing for high-cost medications • Ensure CARE savings strategies navigate the health care system • Research specialty drug cost savings for members and clients • Monitor performance of high dollar specialty claims • Help triage escalated, high-touch member claims issues • Perform outbound communication and proactive outreach to members • Research available assistance programs for specialty medications • Communicate with provider offices regarding specialty medication therapies

Role Description The Prior Authorization (PA) Technician supports members' access to medications by processing and reviewing prior authorization requests in accordance with plan guidelines and clinical criteria. This role is highly phone-focused and requires comfort handling a high volume of inbound and outbound calls with healthcare providers, pharmacies, and members. The PA Technician is responsible for delivering timely, accurate service while maintaining compliance with regulatory standards and providing a positive customer experience. - Process and review prior authorization requests to determine coverage eligibility based on plan guidelines and clinical criteria. - Handle a high volume of inbound and outbound calls with providers, pharmacies, and members regarding prior authorization requests and determinations. - Communicate prior authorization approvals, denials, and next steps in a professional, clear, and customer-focused manner. - Collaborate with healthcare providers to obtain required clinical documentation and clarify prescription needs. - Respond to inquiries, resolve issues, and provide education regarding prior authorization requirements and processes. - Maintain accurate and detailed documentation of calls, approvals, denials, and follow-up activities. - Assist with appeals, reconsiderations, and escalated cases as needed. - Meet established productivity, quality, and service expectations, including call handling and response time metrics. - Identify opportunities to improve workflows and enhance the member and provider experience. - Ensure compliance with all regulatory requirements, client guidelines, and internal policies. - Perform other related duties as assigned. Qualifications - High school diploma or equivalent. - 1+ years of experience in a pharmacy, PBM, healthcare, customer service, or call center environment. - Active certification from the Pharmacy Technician Certification Board (PTCE) or the National Healthcareer Association (NHA). - Knowledge of prior authorization processes, pharmacy benefits, and insurance guidelines. - Strong verbal communication skills and professional phone presence. - Ability to confidently handle frequent inbound and outbound calls throughout the workday. - Excellent customer service, problem-solving, and relationship-building skills. - Strong attention to detail, organization, and documentation skills. - Ability to multitask effectively between phone conversations, systems, and administrative work. Requirements - Remote or office-based call center environment with frequent phone and computer use. - Daily interaction with healthcare providers, pharmacies, members, and internal stakeholders. - Fast-paced environment requiring the ability to manage multiple priorities while maintaining a high level of service. - Regular participation in team meetings, training sessions, and quality reviews. Physical Demands - Regularly required to sit for extended periods, use hands to operate a computer and telephone equipment, and communicate effectively by phone and video. - Frequently required to view computer screens and navigate multiple systems simultaneously. - Occasionally required to stand, walk, bend, or reach. - Specific vision abilities include close vision and the ability to adjust focus.

Role Description Join our telepharmacy team as a Remote Staff Pharmacist, supporting multiple hospitals across several states. You’ll leverage technology and clinical expertise to verify medication orders, support care teams, and ensure safe, high‑quality patient care from a fully remote environment. What You’ll Do - Telepharmacy Services - Complete remote order entry, order verification, and drug verification. - Provide patient counseling when needed. - Navigate multiple pharmacy information systems (PIS). - Clinical Support - Provide drug information and therapeutic guidance to providers. - Assess medication appropriateness, dosing (including renal/hepatic adjustments), interactions, and compatibilities. - Support specialized populations such as pediatrics, geriatrics, pregnant/nursing patients, and those with renal/hepatic impairment. - Maintain knowledge of IV therapies, cardiac/narcotic drips, IV antibiotics, and more. - Operational Excellence - Document interventions and clinical actions accurately and promptly. - Communicate effectively with physicians, nurses, and patients. - Ensure compliance with HIPAA, pharmacy laws, and client policies. - Technical & Professional Skills - Work across VPNs, automation systems, and multiple PIS platforms. - Use applications such as Google Suite/Microsoft Office and Snagit. - Maintain required licenses, credentials, and system access. - Training & Performance - Participate in ongoing training (clinical, PIS, and policy updates). - Meet productivity and quality standards. Qualifications - Bachelors in Pharmacy required; PharmD preferred - At least 1 year of hospital pharmacy experience required - Active and in good standing state pharmacist license required in CO or NM - Additional state licenses preferred (CO, MT, NM, NV, WY) - Strong clinical knowledge and comfort working across multiple systems - Ability to work part‑time hours that may include evenings, overnights, and/or weekends Requirements - Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - Hourly rate of 54 - 91 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. Benefits - Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.