Dedicated to the work of health and healing.
Patient Access Representative
Location
United States
Posted
1 day ago
Salary
$16 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Access Representative
Sanford Health
Role Description The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Duties may vary by location/setting. - In a registration role, the PAR: - Greets patients/residents and verifies demographics for accurate registration/scheduling. - Takes care of related paperwork and creates electronic files. - Provides, scans, and routes necessary forms and documents. - Educates patients/residents and captures signatures on necessary paperwork. - Establishes and assigns financial responsibility and assists with arrangements. - Collects co-payments, pre-payments, and/or payments on account balances. - Addresses and resolves registration issues, including work queue errors and denied insurance claims. - In a scheduling role, the PAR: - Schedules patient/resident appointments and procedures. - Obtains and coordinates referrals and conducts pre-authorization. - Arranges interpreter services and checks patients/residents in/out. - Offers enrollment to additional resources and collaborates with the nursing team and providers. - May coordinate provider schedules, resolve work queue issues, and manage recall and waitlists. - Operates multi-line telephones and may serve as a switchboard operator. - Additional duties may include: - Preparation and coordination of charts and organizing supporting provider documents. - Discussing pre-payment responsibilities and initiating patient/resident financial assistance. - Prior authorization and tracking patient/resident visits. - Health information management on patient/resident accounts. - Compiling, distributing, administering, and scoring assessments. - Coordination of Telemed appointments and provider/schedule maintenance. - Charge entry/billing and charge verification. - Reminder calls for appointments and hospital admissions. - Making copies, sending faxes, and ordering supplies. - Serves as a mentor for new Patient Access Representatives and other staff. - Displays professionalism and promotes an atmosphere of mutual respect and cooperation. - Must work as part of a team and independently, frequently taking direction from the nursing team. - Must maintain confidentiality of sensitive information. - Requires excellent customer service skills and the ability to empathize with patients. - Working knowledge of medical terminology and professional written communication is necessary. Qualifications - High school diploma or equivalent preferred; post-secondary education helpful. - One year of work experience, preferably in a medical office setting. - Medical terminology helpful; customer service skills essential. - Six months' customer service experience desired. - May require BLS for certain locations and/or settings. Company Description Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
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