• Develop and own ServiceChannel’s social strategy • Run platform-native strategies for LinkedIn and Instagram primarily, and drive strategy around what other channels to prioritize • Maintain broad fluency across the evolving social platform landscape to guide strategy and ensure we are staying visible and relevant amid the demands of the algorithms • Ensure that audiences pay attention – which means using humor and edutainment - but protect our brand reputation and position as the trusted market leader. • Decide what we post, when we post, and ensure our social calendar is always in sync with our biggest launches, campaigns, and community milestones. • Partner with Brand, Product Marketing, Sales, Product, Operations and Leadership to ensure cohesive storytelling and bring our expertise to life through our people • Help turn key company moments into meaningful industry conversations • Write clear, sharp, and brand-aligned copy across all platforms. • Drive social content creation from ideation to publishing. • Concept and produce social-first series—specifically video-led formats • Partner with our internal experts and leaders to amplify their voices • Partner with internal teams to ensure employees are aware of and excited about key company announcements, milestones, and thought leadership • Own our Employee Advocacy program which empowers employees to amplify company news and insights through their own social networks • Provide guidance, inspiration, and resources that make it easy for employees to participate in social storytelling • Monitor cultural discourse, internet behavior, and platform-native trends • Track moments relevant to the facilities management ecosystem • Identify opportunities for ServiceChannel to participate with relevance and credibility • Monitor and analyze social performance metrics to continuously improve reach, engagement, and audience growth • Translate analytics into actionable insights and new experiments • Identify what resonates most with the audience and evolve the strategy accordingly • Establish best practices for social engagement across teams, leveraging AI as your foundational way of working • Build playbooks for launches, announcements, and reactive moments • Protect long-term brand equity while enabling timely participation • Ensure that as platforms evolve, our strategy and KPIs do too

Role Description Support a boutique personal-branding and creative agency by creating high-quality LinkedIn content, newsletters, and thought leadership materials for accomplished executives, founders, and consultants. The ideal writer will combine strong social media strategy skills with exceptional ghostwriting abilities and client-facing confidence. Our client is seeking a highly experienced social media writer and ghostwriter to join a small but growing agency focused on personal brand development and activation for accomplished professionals. Most client work centers on LinkedIn thought leadership, with occasional projects for Instagram and other emerging platforms. This role requires a writer who can confidently engage with senior executives, lead content ideation conversations, and translate expertise into engaging social content that drives audience engagement and business outcomes. Scope: - Full-time engagement - Immediate opening - Approximately 32 hours per week dedicated to client work - Remaining time allocated to meetings, planning, editorial oversight, and administrative responsibilities - Long-term opportunity within a small, fast-paced agency environment Responsibilities - Ghostwrite LinkedIn content for executives, founders, consultants, and industry leaders - Produce LinkedIn posts and thought leadership content across multiple industries - Draft and edit newsletters - Participate in and lead client ideation calls - Translate executive expertise into compelling social-first content - Maintain consistent brand voice for multiple clients - Collaborate with agency leadership and existing writing team - Manage deadlines and content calendars across numerous accounts - Provide strategic recommendations for content performance and audience engagement - Assist with mentoring and coaching other writers Qualifications - Exceptional LinkedIn writing and social media content creation experience - Experience coaching or managing writers - Proven ghostwriting experience for executives, founders, or thought leaders - Native-level English fluency - Strong interviewing and client communication skills - Ability to confidently interact with senior-level professionals - Experience managing multiple deadlines and clients simultaneously - Adaptability across diverse industries and subject matter areas - Strong editorial judgment and storytelling abilities Requirements - Agency experience - Journalism background - Familiarity with personal branding and executive thought leadership - Experience creating content for B2B audiences through personal executive profiles - Experience with AI, healthcare, coaching, travel, or professional services industries Company Description Client is a boutique creative agency specializing in personal brand development and activation for accomplished professionals. The agency partners with founders, CEOs, executives, and consultants to build thought leadership platforms that support business growth and industry influence. The team operates in a collaborative, entrepreneurial environment where creativity, accountability, and strategic thinking are highly valued.

Role Description Kiva's Impact Investments team works with investees from all over the world, including lending partners who fundraise on Kiva.org, as well as investees accepting debt financing from funds managed by Kiva’s traditional impact investing arm, Kiva Capital Management. The team is responsible for sourcing, monitoring and managing relationships with investees, onboarding and training new partners, and ensuring that all funding relationships are compliant with relevant policies and aligned with Kiva's social mission and strategic focus. This Investment Manager role will play a key part in scaling Kiva’s impact by sourcing, developing, and managing debt investments in high-impact social enterprises, with a focus on Latin America. The role involves: - Identifying promising early- and growth-stage businesses. - Conducting rigorous due diligence. - Building strong, trust-based partnerships that advance Kiva’s mission. While regional expertise in Latin America is preferred, this role will also support deals globally and requires the ability to work across diverse geographies and contexts. Beyond onboarding and portfolio management, this person will be a thought partner in shaping the future of the Social Enterprise program—testing new approaches, iterating on our model, and helping us deepen our impact. The ideal candidate brings a strong analytical mindset, a collaborative spirit, and a deep commitment to social impact, alongside a bias for action and comfort operating in ambiguity. This role will be based in Bogotá, Colombia, and will report to the Social Enterprise’s Investment Director. Qualifications - Technical experience with lending/investing in private companies, including financial statement analysis, loan structuring, and portfolio monitoring. - 5+ years of work experience in Investment Management, Finance, International Business, Economic Development, or related role. - Full professional fluency in English and Spanish; French fluency is a strong plus. - Experience investing in countries in Latin America. - Bachelor’s degree required; advanced degree a plus. - Flexible and willing to adjust schedules in order to work across varying time zones. - Able to travel 20% of the time and to adapt to the various work environments travel presents. - Thrives in a globally distributed, remote-first environment and demonstrates strong self-direction, proactive communication, and the ability to work independently. - Ability to network extensively and manage relationships effectively. - Ability to manage time well and prioritize across competing tasks. - Tech savvy. Proficient in office software and adept at learning and using technology platforms. Requirements - Develop strong relationships with potential and existing investees. - Monitor assigned Investments (both remotely and in person), including risk, financial performance, social performance, and compliance with Kiva policies and covenants. - Proactively identify, source, and recruit new high-impact social enterprise partners aligned with Kiva’s mission. - Conduct desk and on-site due diligence (when required) of potential Investments to assess prospects’ financial and social performance. - Participate in negotiations on Investment terms and conditions. - Assist in onboarding new Investees and communicate Kiva policy to these Investees. - Serve as a visible representative of Kiva within the impact investing and social enterprise ecosystem. - Provide Kiva with expert guidance on local market conditions in key markets. - Support drafting and review of transaction documentation of new Investments with the legal department. - Contribute to a culture of innovation by identifying opportunities to streamline processes. - Actively contribute to a supportive, high-performing team culture. Benefits - A work-from-home position; the final candidate must be authorized to work in Bogota, Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. - Opportunities to connect with and learn from colleagues and partners around the world. - JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture.

• Support content calendar planning and scheduling across Instagram, TikTok, and LinkedIn • Create short-form video, graphics, and captions that are on-brand and platform-native, using AI creative tools (CapCut, Canva, Claude) to move faster and iterate more • Use AI tools to assist with trend research and social listening, surfacing what's working in health, wellness, and adjacent categories • Monitor trends, viral moments, and platform updates and bring a POV on where Maven should show up • Conduct competitive research on how peer brands show up across social channels • Help organize and maintain creative assets and content libraries