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Zendesk logo
Zendesk

The intelligent heart of customer experience.

Senior Machine Learning Engineer

Machine Learning EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Portugal

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAirflowCloudPythonSQL

Job Description

Senior Machine Learning Engineer

Zendesk

• Own business metrics (e.g. churn reduction, AI attach rate, seller productivity) and form an opinionated point of view on what we should build next to move them • Deeply understand our users - how they work, where they struggle, what they need - and advocate for building the right things, not just building things right • Define success criteria for the intelligent systems you ship, measure whether they're working for users, and iterate until they are • Develop Python backend services and APIs that connect AI capabilities with modern web applications • Build and maintain the data infrastructure (Snowflake, dbt, Airflow) that powers our AI products • Stay abreast of the latest advancements in LLMs, agent architectures, evaluation frameworks, and AI-assisted development

Job Requirements

  • 3+ years' experience in Data Science, Machine Learning, or a related field
  • BA/BS in Computer Science, Data Science, or related discipline (advanced degree is highly preferred)
  • Experience owning business outcomes through intelligent systems - you've shipped an ML model, recommendation engine, or AI feature
  • Strong stakeholder engagement skills, with a track record of building trusted business partnerships
  • Strong Python programming skills for both AI application development and backend services/APIs
  • Strong SQL skills and experience with cloud data warehouses

Benefits

  • Opportunity to work at the intersection of analytics, AI, and software engineering
  • A chance to evolve from traditional data science to building intelligent, LLM-powered applications
  • An environment that values innovation, ownership, and professional growth
  • The chance to work on high-visibility, high-impact projects alongside a passionate team

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