Role Description We're looking for a Middle SRE to join our team and help us build and maintain reliable, observable, and scalable infrastructure. You'll work closely with developers, own reliability practices, and contribute to the team's DevOps culture. Qualifications - Linux — confident working in the terminal, troubleshooting, system basics - Docker — understanding of containers, images, and basic Docker operations - GCP (Google Cloud Platform) — hands-on experience required; our entire infrastructure runs on GCP - Kubernetes — solid hands-on experience; understanding of workloads, networking, and cluster operations - GitOps / FluxCD — experience with FluxCD or similar GitOps tooling is a strong advantage - Observability — Prometheus, Alertmanager, Grafana; understanding the difference between metrics, logs, and traces - Git / GitHub — comfortable with branching strategies, PRs, and Git-based workflows - Knows what SLI, SLO, and SLA mean. - Basic understanding of AI-related concepts: agents, skills, MCP (Model Context Protocol) Requirements - CI/CD Pipelines — experience writing or maintaining pipelines (GitHub Actions, GitLab CI, or similar) - Databases — familiarity with PostgreSQL, Couchbase, or other databases; understanding of basic operations and monitoring - Networking fundamentals — knows where load balancers, gateways, and DNS fit in a cloud architecture - Infrastructure as Code — Terraform or similar IaC tooling Responsibilities - Managing and improving Kubernetes-based infrastructure - Maintaining and evolving observability stack (metrics, logs, traces) - Writing and improving CI/CD pipelines - Supporting and improving GitOps workflows - Collaborating with developers on reliability, performance, and scalability topics

Role Description This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams. This role is remote and requires someone to be located in the US, Pacific Standard Time. What You'll Do - Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers - Provide support through Slack, Zoom, Email, Plain, and Community Forum - Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience - Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions - Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities - Publish documentation updates and proactive communications that improve the customer journey - Act as a voice for customers, ensuring their feedback shapes internal product and process improvements - Own and improve support workflows, simplifying how the team operates and delivers - Share learnings from customer work to strengthen alignment with Product and Engineering - Mentor peers and foster an inclusive, supportive environment within the team Qualifications - Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience - Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang - DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes - Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions - Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements - Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments Benefits - Competitive compensation, including salary, equity, and benefits package - Flexible, remote-first culture - Opportunities for professional growth and advancement - Help shape a proactive, world-class support function for enterprise customers - An inclusive, innovative culture where your ideas make a real impact Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.

• You build and maintain our CI/CD pipelines and automate deployments and infrastructure (Infrastructure as Code, e.g., Terraform, Ansible). • You operate and monitor our production systems and ensure observability — you notice when something is off before it becomes a problem. • You work closely with development teams to make release processes faster and more reliable. • You contribute to incident response and ensure that our security and compliance requirements (ISO 27001, BSI C5, GDPR) are embedded in everyday operations.

• Instrument systems scheduling and executing large-scale batch workloads across Kubernetes clusters. • Diagnose and triage job failures for customers. • Collaborate with teams across the company to understand workload requirements and improve platform capabilities. • Scale the reliability and velocity of our systems and processes through increased automation. • Document actions to build a comprehensive library of runbooks, which will act as a knowledge base and foundation for automation. • Participate in an on-call rotation to uphold the SLOs and SLAs of production services. • Contribute to platform tooling, automation, and CI/CD workflows.