Role Description This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams. This role is remote and requires someone to be located in the US, Pacific Standard Time. What You'll Do - Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers - Provide support through Slack, Zoom, Email, Plain, and Community Forum - Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience - Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions - Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities - Publish documentation updates and proactive communications that improve the customer journey - Act as a voice for customers, ensuring their feedback shapes internal product and process improvements - Own and improve support workflows, simplifying how the team operates and delivers - Share learnings from customer work to strengthen alignment with Product and Engineering - Mentor peers and foster an inclusive, supportive environment within the team Qualifications - Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience - Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang - DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes - Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions - Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements - Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments Benefits - Competitive compensation, including salary, equity, and benefits package - Flexible, remote-first culture - Opportunities for professional growth and advancement - Help shape a proactive, world-class support function for enterprise customers - An inclusive, innovative culture where your ideas make a real impact Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.

• You build and maintain our CI/CD pipelines and automate deployments and infrastructure (Infrastructure as Code, e.g., Terraform, Ansible). • You operate and monitor our production systems and ensure observability — you notice when something is off before it becomes a problem. • You work closely with development teams to make release processes faster and more reliable. • You contribute to incident response and ensure that our security and compliance requirements (ISO 27001, BSI C5, GDPR) are embedded in everyday operations.

• Instrument systems scheduling and executing large-scale batch workloads across Kubernetes clusters. • Diagnose and triage job failures for customers. • Collaborate with teams across the company to understand workload requirements and improve platform capabilities. • Scale the reliability and velocity of our systems and processes through increased automation. • Document actions to build a comprehensive library of runbooks, which will act as a knowledge base and foundation for automation. • Participate in an on-call rotation to uphold the SLOs and SLAs of production services. • Contribute to platform tooling, automation, and CI/CD workflows.

Role Description PlanSource is seeking a Cloud DevOps Engineer to design, build, and operate scalable, secure, and automated cloud infrastructure that enables high-quality, high-velocity software delivery. In this role, you will sit at the intersection of Cloud Engineering, DevOps, and Platform Reliability, owning infrastructure as code, CI/CD automation, and operational excellence across AWS environments. You will partner closely with Engineering, Security, and IT to improve reliability, reduce operational friction, and accelerate delivery through automation and AI-enabled tooling. Primary Responsibilities - Design, build, and maintain AWS infrastructure using Infrastructure as Code (Terraform/CloudFormation). - Automate provisioning, configuration, and scaling of cloud environments. - Own and enhance CI/CD pipelines to improve build, test, and deployment workflows. - Support containerized applications and orchestration platforms (Docker, Kubernetes/EKS). - Implement monitoring, logging, and alerting solutions to improve system reliability. - Participate in incident response, root cause analysis, and continuous improvement efforts. - Embed security practices into pipelines and infrastructure (IAM, secrets, vulnerability management). - Optimize cloud environments for cost, performance, and scalability. AI-Enabled DevOps - Leverage AI-assisted tools for log analysis, anomaly detection, and incident investigation. - Use AI tools to improve CI/CD pipelines and infrastructure automation. - Apply AI-driven insights to identify reliability risks, performance bottlenecks, and capacity constraints. - Contribute to responsible and governed use of AI within DevOps workflows. Qualifications - 5+ years of experience in Cloud Engineering, DevOps, or Site Reliability Engineering. - Strong experience with AWS services (compute, networking, IAM, storage). - Experience with Infrastructure as Code tools (Terraform preferred). - Hands-on experience with CI/CD tools (GitLab CI, GitHub Actions, Jenkins). - Experience with containerization and orchestration (Docker, Kubernetes). - Strong scripting skills (Python, Bash, or PowerShell). - Experience with monitoring/observability tools (Prometheus, Grafana, ELK, or similar). - Strong Linux systems knowledge. - Understanding of networking fundamentals (DNS, load balancing, VPCs). - Familiarity with DevSecOps principles. Requirements - Experience using AI tools such as GitHub Copilot, Claude, or similar. - Knowledge of AI-assisted automation, prompt engineering, or AIOps concepts. - Certifications in AWS, Kubernetes, or DevOps disciplines. - Experience with cost optimization and FinOps practices. Benefits - Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care. - Employer-funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. - Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0. - 401(k) with immediate vesting and a 50% company match up to 6% of contributions. - Generous paid parental leave, adoption assistance, and fertility benefits. - Flexible PTO, paid holidays, a strong culture of work-life balance and Flex Fridays in the summer. - Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. - Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives. Company Description - Join a company redefining how benefits work. - Our platform powers some of the most complex benefits programs in the market. - Recognized as a top workplace, PlanSource has earned multiple Great Place to Work certifications and numerous awards. - At PlanSource, career growth doesn’t happen by accident. - Our culture is rooted in connection, inclusion, and shared success.