• Ensure the success and satisfaction of health system and hospital clients. • Manage client relationships and oversee the implementation process. • Drive project management initiatives to enhance client experience and operational efficiency. • Respond to all client inquiries and address needs in a timely manner. • Prepare account management-related documents and follow-ups from client meetings. • Ensure discussions are documented and follow-ups are delivered within timelines. • Maintain records of project information and objectives of assigned clients. • Adhere to procedural and quality standards. • Utilize project management skills to track milestones and deliverables. • Oversee and manage all ID Card processes and issues.

• Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption. • Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team. • Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues. • Enable partners or customers to achieve their goals using the relevant Cint self-service product • Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups • Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients • Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients • Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential • Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate • Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

• Ensure that customers see value throughout their Blackboard journey • Develop and implement account engagements to ensure business objectives are met • Execute prescriptive playbooks based on customer need • Conduct partnership reviews with customers • Drive customer engagement and promote participation in events • Connect customers with best practice resources and assist with challenges • Act as an information conduit from Blackboard and the industry to customers

• Serve as a post-sale technical advisor for assigned book of Blackboard customers • Provide deep technical and systems expertise across Blackboard Learn and related platforms • Lead and support customer engagements that require advanced technical knowledge • Support technical projects and initiatives • Assist with complex support escalations and known-issue reviews • Translate product releases, technical changes, and known issues into clear guidance for customers