Role Description The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Duties may vary by location/setting. - In a registration role, the PAR: - Greets patients/residents and verifies demographics for accurate registration/scheduling. - Takes care of related paperwork and creates electronic files. - Provides, scans, and routes necessary forms and documents. - Educates patients/residents and captures signatures on necessary paperwork. - Establishes and assigns financial responsibility and assists with arrangements. - Collects co-payments, pre-payments, and/or payments on account balances. - Addresses and resolves registration issues, including work queue errors and denied insurance claims. - In a scheduling role, the PAR: - Schedules patient/resident appointments and procedures. - Obtains and coordinates referrals and conducts pre-authorization. - Arranges interpreter services and checks patients/residents in/out. - Offers enrollment to additional resources and collaborates with the nursing team and providers. - May coordinate provider schedules, resolve work queue issues, and manage recall and waitlists. - Operates multi-line telephones and may serve as a switchboard operator. - Additional duties may include: - Preparation and coordination of charts and organizing supporting provider documents. - Discussing pre-payment responsibilities and initiating patient/resident financial assistance. - Prior authorization and tracking patient/resident visits. - Health information management on patient/resident accounts. - Compiling, distributing, administering, and scoring assessments. - Coordination of Telemed appointments and provider/schedule maintenance. - Charge entry/billing and charge verification. - Reminder calls for appointments and hospital admissions. - Making copies, sending faxes, and ordering supplies. - Serves as a mentor for new Patient Access Representatives and other staff. - Displays professionalism and promotes an atmosphere of mutual respect and cooperation. - Must work as part of a team and independently, frequently taking direction from the nursing team. - Must maintain confidentiality of sensitive information. - Requires excellent customer service skills and the ability to empathize with patients. - Working knowledge of medical terminology and professional written communication is necessary. Qualifications - High school diploma or equivalent preferred; post-secondary education helpful. - One year of work experience, preferably in a medical office setting. - Medical terminology helpful; customer service skills essential. - Six months' customer service experience desired. - May require BLS for certain locations and/or settings. Company Description Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Role Description We're looking for a skilled, calm, and responsive Registered Nurse to provide after-hours triage during our 7-on / 7-off evening and overnight schedule (5 pm to 8 am). You'll be the steady voice and clinical presence families rely on during moments of uncertainty, grief, or symptom crisis—often when no one else is available. This role is ideal for an RN who thrives in autonomy, values meaningful end of life support, and can balance periods of high volume with quiet standby time. - Provide on-call clinical triage via phone during evenings, nights, and weekends, assessing patient symptoms and determining appropriate interventions. - Collaborate closely with the interdisciplinary hospice team (physician, social work, chaplain, aides) to ensure coordinated and high-quality care. - Educate patients and families on end-of-life care, symptom management techniques, and available resources. - Maintain accurate and timely patient records in the Electronic Medical Record (EMR), promptly reporting any changes in condition. - Ensure full compliance with all healthcare regulations and standards specific to hospice care. - Adhere to a consistent 7 days on / 7 days off schedule in PST time zone to ensure continuity of care and promote work-life balance. Qualifications - Active Washington State RN license (or compact license if applicable). - Hospice triage experience is a must have requirement. - Strong assessment and communication skills, especially in emotionally sensitive situations. - Ability to work independently and manage time and priorities effectively. - Comfortable with EMR systems (experience with HCHB or similar is a plus). - Current BLS (Basic Life Support) certification. Benefits - Medical, dental, vision, 401(k) matching. - Vacation, holiday pay, and sick time coverage. - Paid Life and AD&D, with voluntary increase. - Other voluntary plans such as STD, LTD, etc. - EAP, HSA, FSA. - Pet Insurance. - Supportive leadership, paid training, and orientation.

Role Description Full Time LPN PCTC Tele-Triage (Fully Remote) Position! - Potential Start Date: 7/13/26 - New Openings: 1 FT position available - Monday-Friday, 9a-5p CST (10a-6p EST) This LPN provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage LPN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations LPN’s. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This LPN performs data analysis in multiple systems. Responsibilities - Monitor assigned phone lines during service hours to ensure timely response for caller needs - Triage all symptom-based calls and give recommendations according to the approved triage protocol - Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care - Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes - Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations - Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration - Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing - Complete/conduct assessment and reassessment of persons served as assigned - Develop/update care plans and determine persons served needs and secure physicians orders as needed - Communicate with beneficiaries primarily phone, text, online (web) chat, or email - Ensure compliance with state/local/payer requirements through review of documentation - Provide coaching and education related to the health and well-being of persons served - Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs - Document above actions in Nurse’s Notes or Service Delivery Log - Maintain time sheet log for weekly submission for productivity management to assigned supervisor - Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening - Notify designated leadership of operational concerns - Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings) Qualifications - Degree/certification from an accredited school of Nursing - At least one year of nursing experience - Current licensure as a LPN (LPN) in the state of practice, which is current and remains in good standing. Must have an LPN compact license. - Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders - One year of home health experience preferred Salary Range USD $21.00 / Hour

Role Description Initiates contact with families to obtain necessary registration and insurance information. Pre-registered patients by calling patient families or by using the department protocol. Ensures that all patient accounts flow through the billing cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors which may cause the receivable to remain unpaid. Essential Functions: - Enters all registration and pre-registration information accurately and completely in the Epic system for Ambulatory Clinics, Dental Clinic, SA 11, and Inpatient/Outpatient Surgeries. - Collects insurance information from families by phone or by criteria set by department. - Collects and verifies demographic and insurance information online and over the phone with key customers including: patient families, physician offices, and insurance companies. - Identifies Self-Pay patients to Financial Counselors based on CHW administrative guidelines and adheres to the Financial Clearance self-pay process as appropriate. - Utilizes Language Interpretation phone system for non-English speaking patients and families. - Participates in quality improvement initiatives, training sessions, and department meetings. - Ensures confidentiality to our customers by creating and maintaining a secure environment in compliance with HIPAA. - Adheres to all CHW and Patient Access policy, procedures and standards. Qualifications - High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required. - 1+ years of experience in registration, scheduling or administrative support experiences in a healthcare setting or a business/call center environment Required. - EPIC experience Preferred. - Prior experience working with insurance and the managed care systems Preferred. - Prior experience working in Windows environment Preferred. Requirements - Excellent organizational, analytical and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. - Analytical ability to determine the anticipated patient liability and ascertain need for financial counseling. - Excellent communication and interpersonal skills necessary to gather and share information with families and team members in a courteous, professional and confidential manner. - Ability to maintain positive communication skills during stressful situations. Benefits - Full Remote Work Opportunity! Company Description Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.