• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner. • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. • Maintain a professional demeanor throughout the interpreting sessions at all times. • Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls. • Maintain punctuality and availability during work hours. • Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. • Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. • Demonstrate commitment to cultural sensitivity and working in a diverse environment.

• The Bambara Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Bambara and English speakers. • The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. • The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. • The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. • The interpreting sessions may involve simple or complex, technical or non-technical subjects.

Title: Interpreter-Spanish Location: Fort Worth, TX Part time job requisition id JR-115896 Department: Case Management Shift: Varying Shifts (United States of America) Standard Weekly Hours: 4 Summary: To provide patient, families, visitors, and staff access to employees who accurately interpret via face to face encounters during designated hours. Spanish Interpreters are bilingual and proficient in English and Spanish to interpret health care information to and from Spanish-speaking patients/patients families and Medical Center health care providers. Act as a Language liaison between the patient, family, and staff in support of the medical plan of care. Facilitates acquisition of Interpreter Services for non-Spanish Languages (via OPI/over the phone, VRI/video remote interpreter and/or contract services). Education & Experience: High School diploma or equivalent required. 1-2 years of experience in a healthcare setting with current knowledge of medical terminology and procedures. Previous interpretation / translation experience preferred. Ability to precisely and accurately translate critical medical information from English to the patient's native language. Certification/Licensure: Basic Life Support (BLS) Certification for Health Care Providers required within 30 days of employment and must be maintained per Medical Center Policy, MC 175 Knowledge, Skills & Abilities Strong interpersonal skills, flexibility, and customer service orientation. Excellent communication and active listening skills. Ability to maintain confidentiality of records and information. Ability to interact and communicate with people in-person and over the telephone, often in stressful situations. Spanish interpreters / translators must meet Spanish proficiency levels defined by Cook Childrens Health Care System and measured by objective and nationally recognized oral language, reading and writing tests. All applicants are tested to determine their Spanish proficiency level. To qualify for employment, applicants must meet minimally required Spanish proficiency levels. Testing will be administrated by a contracted testing service prior to completion of the employment process. Applicants must test at the proficient level to qualify. Subsequent to employment, Spanish proficiency levels are verified as part of the employee's annual review. Testing is administered by a contracted testing service. About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

• Delivering quality linguistic services to our clients • Performing on-demand translation tasks • Performing copy-edit tasks on assigned projects or accounts • Performing lead support on assigned projects or accounts • Managing and maintaining the language materials (including glossaries, Style Guides, work instruction) up to the quality standards and up to date as required by the account or project • Managing project-related queries • Ensuring good interaction among team members and resolving questions on terminology and language matters • Testing and qualifying new freelancers and vendors as required • Developing and training of internal linguists/new and existing freelancers according to the accounts’ and Welocalize’s needs • Interacting with clients on linguistic matters as required • Participating in the development of new and improved working processes • Meeting or exceeding the productivity KPI • Achieving the goals set by the Squad Lead