Job Closed

This listing is no longer active.

RingCentral logo
RingCentral

A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

Director of AI, Professional Services

Artificial IntelligenceArtificial IntelligenceOtherRemoteLeadTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

122 days ago

Salary

$115.2K - $241.2K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director of AI, Professional Services

RingCentral

• Responsible for the strategic and operational leadership of the technical delivery teams. • Drive the AI strategy across the organization, aligning with the enterprise roadmap and go-to-market approach. • Provide first-level supervision, coaching, and support to Professional Services staff, ensuring the highest level of technical expertise and support to customers. • Support the team in creating innovative technical designs to help acquire new customers and increase penetration within the existing customer base. • Support sales acquisition efforts and represent company solutions to prospective clients. • Influence product and process improvement initiatives by identifying and removing barriers, and modifying or enhancing current processes. • Lead AI strategy and enablement within a global SaaS organization, helping translate emerging AI capabilities into customer-relevant solutions and business value. • Define AI positioning, messaging, and target audiences, ensuring alignment between product capabilities, market needs, and go-to-market strategy. • Analyze AI SaaS performance and adoption metrics, including usage trends, customer adoption patterns, and broader market dynamics, to inform strategy and investment decisions. • Develop AI-focused content across the customer journey, including awareness, education, adoption, and value-realization materials. • Collaborate cross-functionally with corporate, product, marketing, and enablement teams to execute AI programs, campaigns, and customer engagement initiatives. • Build and lead high-performing teams, managing goals, delegating work, and empowering direct reports to make decisions. • Cultivate a culture of inclusivity, customer centricity, teamwork, and collaboration. • Develop and empower direct reports to take action. • Develop and implement long-term product strategies related to Contact Center services. • Provide strategic direction for Contact Center service offerings and packages globally. • Manage operational aspects of Professional Services, ensuring high-quality technical sales support and expertise for Contact Center solutions. • Lead the implementation of Professional Services Automation (PSA). • Provide expert-level knowledge in UCaaS and CCaaS, including IVR systems, email integrations, API integrations with CRM, and call flow design. • Act as an escalation point for critical Contact Center issues.

Job Requirements

  • 7+ years background in running a Professional Services practice, business or overall team.
  • Proven successful track record running a P&L business.
  • Proven ability to build and lead high-performing teams, including hiring, retaining, and developing talent.
  • Experience in managing team goals, delegation, accountability, and empowerment.
  • Demonstrated expertise in developing and implementing long-term product strategies, particularly for Contact Center services.
  • Strong background in managing operational aspects of Professional Services and Contact Center delivery teams.
  • Expert-level knowledge in UCaaS and CCaaS technologies, including IVR systems, email integrations, API integrations with CRM, and call flow design.
  • Familiarity with Contact Center reporting, analytics, Quality Management, and Workforce Management solutions.
  • Experience in overseeing the planning, design, and implementation of Contact Center projects, including the creation and review of Business Requirements Documents (BRDs).
  • Proven track record of delivering exceptional client service and fostering a customer-centric culture.
  • Understanding and management of key Professional Services metrics (revenue, margin, billable utilization).
  • Experience in budget management and expense control.
  • Ability to support the development of a scalable partner ecosystem to enhance delivery capacity.
  • Experience in innovating delivery models to reduce costs and improve customer experience.
  • Experience in creating and managing Statements of Work (SOWs) and utilizing contract negotiation and conflict management skills.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally and partner with various stakeholders.

Benefits

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

Related Job Pages

More Artificial Intelligence Jobs

CrowdStrike logo

AI Fraud and Risk Automation Analyst – Remote

CrowdStrike

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

OtherRemoteTeam 5,001-10,000Since 2011H1B Sponsor

• Parse and analyze large volumes of transactional and behavioral data to identify indicators of fraud and risk • Develop and maintain a rules-based risk engine that adapts to emerging threat patterns • Conduct ad hoc investigations on suspicious activity and emerging risk scenarios • Serve as the subject matter expert on fraud patterns, adversarial tactics, and risk mitigation strategies • Design, build, and maintain Snowflake tables, views, and data pipelines to support risk detection workflows • Write SQL queries to extract, transform, and analyze risk-related data at scale • Create and optimize data models that enable real-time and batch risk scoring • Develop Python scripts to automate data collection, analysis, and reporting processes • Leverage AI tools (including LLMs) to enhance fraud detection capabilities and generate risk insights • Collaborate with data science teams to implement machine learning models for anomaly detection • Use AI-assisted analysis to identify patterns in unstructured data (emails, user behavior, device fingerprints) • Continuously refine AI-powered detection rules based on feedback and emerging threats • Effectively communicate risk findings to technical and non-technical audiences across the organization • Document risk assessments, investigation findings, and rule changes in a clear, actionable manner • Work collaboratively with eCommerce, Sales, Legal, and Security teams to improve CrowdStrike's overall risk posture • Monitor the risk engine and Slack channels for real-time alerts and triage incidents as they unfold • Diagnose and respond to risk engine failures, false positives, and system anomalies • Review daily risk metrics and dashboards to identify trends and areas for improvement • Proactively identify vulnerabilities in the customer onboarding process and recommend mitigations

United States
$100K - $155K / year
Job Closed
OtherRemoteTeam 1-10H1B No Sponsor

• Provide day-to-day leadership of AI and automation strategy, planning, and execution • Serve as a strategic thought partner to the CTO and ELT • Establish a clear AI roadmap and execution cadence • Build, lead, and develop a high-performing cross-functional AI organization • Oversee and enhance communication of all AI and automation reporting • Own the design and governance of AI/automation platforms • Develop and maintain key AI performance indicators (KPIs) • Partner with product, operations, and client-facing teams • Champion AI adoption and literacy across the organization • Participate as a core leader within the technology and executive management teams

United States
Job Closed
OtherRemoteTeam 10,001+Since 1993H1B Sponsor

• Develop MLIR-based graph representations and optimizations for future GPU architectures • Partner with framework and hardware teams to enable new model patterns and upcoming GPU architectural features • Define APIs and MLIR dialects, conduct performance optimizations and analysis, implement compiler optimizations and kernel generation for neural networks, and contribute to other general software engineering work

California + 2 moreAll locations: California | Texas | Washington
$152K - $241.5K / year
Job Closed
OtherRemoteTeam 10,001+Since 1993H1B Sponsor

• Build and run AI agent workflows involving LLMs and tools to automate multi-step processes • Build orchestration services that coordinate model calls, tools, and human review • Develop APIs that expose AI agents to internal apps and UIs or equivalent experience • Connect existing ETL and data pipelines as tools and context for agents • Construct simple web or chat interfaces for workflows powered by artificial intelligence • Ensure scalability, performance, and security of AI services and data flows.

Arizona + 3 moreAll locations: Arizona | California | Oregon | Texas
$152K - $287.5K / year
Job Closed