• Provide project-based support to the Office of Institutional Curriculum & Assessment (OICA) during the implementation and integration of UMass Global’s new curriculum management system. • Support the planning, scheduling, and coordination of activities related to curriculum and catalog system integration. • Maintain timeline tracking tools and project dashboards to ensure timely progress across workstreams. • Compile, validate, and organize system configuration data for CourseLeaf build cycles. • Partner with IT, Registrar, and OICA teams to support testing cycles, track defects, and gather feedback from faculty and staff users. • Prepare project documentation including workflow maps, training materials, process guides, decision logs, and status updates. • Collaborate with the Curriculum Coordinator and the Director of Academic Policies & Curriculum to facilitate meetings with academic schools, governance committees, and administrative units.

• Manage the project lifecycle, from pre-kickoff to closure, ensuring that projects are delivered on time, within budget, and to the highest quality standards • Develop and manage project plans, resource allocation plans, and project schedules to ensure successful project execution • Create project collateral and artifacts to build an effective project management practice. • Coordinate with clients to understand their requirements, gather project information, and provide project updates • Lead and manage a team of technical resources, including engineers and consultants, to ensure successful project delivery • Identify and mitigate project risks, issues, and dependencies, and develop contingency plans to ensure project success • Develop and maintain project documentation, including project plans, status reports, and meeting minutes • Collaborate with internal stakeholders, including sales, product, and support teams, to ensure alignment and effective communication • Ensure that projects are delivered in accordance with industry best practices, and that clients receive high-quality services • Conduct project post-implementation reviews to identify areas for improvement and implement changes to improve future project delivery

• Develop project timelines, standards, budgets, and forecasts. • Collaborate with cross-functional teams to meet deliverables. • Monitor timelines and provide status updates. • Identify and resolve client management issues. • Ensure compliance with quality processes.

• Manage and motivate project management staff • Recruits, trains, develop, and assess employees' performance • Write, evaluates, amends and deploy procedures and SOPs in global alignment • Monitors SOP and key task compliance • Serve as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study • Controls, manages and delegates day-to-day activities during the clinical trial to resolve any issues and answer queries • Conducts regular face-to-face client meetings and continuously addresses client concerns and interpret needs to increase client satisfaction • Manage client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies • Establish and advocate high-level customer service for clients and programs to support continued service and growth of relationships • Plans and supports workflow of team members • Perform as a mentor and trainer, identifies and coaches on areas for development and efficiencies in performing tasks • Author, review, revise and implement relevant procedural documents • Serve as a back-up for the Associate Director PM, when needed and advises on action plans.