• Oversees an assigned territory with broad and challenging agency partners driving profitable premium growth to achieve financial and operational goals • Creates, implements and executes territory and agency strategies to achieve short term and long term goals utilizing all company programs, tools and resources in collaboration with internal business partners • Owns the business development process within assigned market area with heavy emphasis on developing a pipeline of profitable new business and renewal retention • Continually identifies and evaluates prospects for new agencies within the territory. Surveys prospective agencies and obtains completed agency applications • Builds and cultivates complex agency partnerships in person with agency ownership, management and frontline team members • Creates, drives, and manages strong producer relationships through high visibility, clear knowledge of company strategy and joint sales planning • Communicates with branch team about complex agency relationships and proactively coordinates actions to address potential issues, involving other departments as appropriate • Builds and executes an effective agency management sales plan with broad and challenging agencies to achieve maximum production and profit goals in assigned territory • Leads assigned geographical territory and agency management processes (e.g. agency prospecting, business planning, engagement, training, compensation, etc)

• Support full-lifecycle IT transformations, including feasibility assessments, application/process migrations, knowledge transfer, and operational stabilization. • Contribute to the architecture and deployment of standardized IT operating models within Global Business Services (GBS) and Shared Services environments. • Manage project timelines, track dependencies, mitigate technical risks, and maintain robust documentation across transformation workstreams. • Partner with IT, Finance, HR, and Procurement teams to facilitate client workshops, manage communications, and secure stakeholder alignment. • Map enterprise systems and service workflows to identify automation opportunities and drive continuous service improvements.

• Support end-to-end GBS, Shared Services, and Finance Transformation engagements by conducting current-state maturity assessments, analyzing operational data, and developing target operating models (TOM). • Analyze end-to-end workflows to drive process standardization, simplification, and value realization tracking across corporate functions. • Assist with benchmarking, performance analysis, and governance design to optimize client service quality and operational efficiency. • Facilitate client workshops, manage cross-functional workstream dependencies (risks, issues, actions), and prepare executive-ready deliverables and reports. • Contribute to consulting proposals, RFP responses, market research, and the creation of proprietary methodologies and thought leadership.

• Support full-lifecycle IT transformations, including feasibility assessments, application/process migrations, knowledge transfer, and operational stabilization. • Contribute to the architecture and deployment of standardized IT operating models within Global Business Services (GBS) and Shared Services environments. • Manage project timelines, track dependencies, mitigate technical risks, and maintain robust documentation across transformation workstreams. • Partner with IT, Finance, HR, and Procurement teams to facilitate client workshops, manage communications, and secure stakeholder alignment. • Map enterprise systems and service workflows to identify automation opportunities and drive continuous service improvements