Medical insurance for the life of your pet.
Partner Support Coordinator – Bilingual
Location
Canada
Posted
23 hours ago
Salary
$31 / hour
Seniority
Mid Level
Job Description
Partner Support Coordinator – Bilingual
Trupanion
• Provide real-time assistance by phone, email, and chat across all partner channels. • Manage a high volume of inbound and outbound communications in a queue-based environment. • Resolve technical and operational issues, and escalate when necessary. • Provide accurate information about products, coverages, policies, claims, and Trupanion partner programs. • Conduct thorough research to propose tailored solutions for complex situations. • Demonstrate professionalism, sound judgment, and a solution-focused approach in varied contexts. • Collaborate closely with internal teams to ensure a smooth and consistent partner experience. • Consistently meet or exceed productivity, quality, and partner satisfaction targets.
Job Requirements
- Bilingual in French and English required (Quebec French is a significant asset).
- Minimum of two years' experience in a contact centre focused on customer service or partner support.
- At least two years' experience providing high-volume, multichannel support (phone, email, chat).
- Experience in veterinary services, pet insurance, or healthcare is an asset.
Benefits
- Employer-paid supplemental group insurance for you and your family.
- Partnership with Wealthsimple for retirement savings (RRSP, pension, etc.).
- Four weeks paid vacation.
- Five weeks paid sabbatical after five years of service.
- Employer-paid medical insurance for a pet (dog or cat).
- Paid volunteer days to support non-profit organizations.
- Open, welcoming, and pet-friendly work environment.
Related Guides
Related Categories
Related Job Pages
More Bilingual Jobs
Electrical Division Manager – Bilingual Spanish/English
Archetype ThemesShopify's top selling theme designers. We believe effective design should be accessible to business owners of all sizes.
• Responsible for developing, launching, and scaling AIS's Electrical Workforce Solutions Division • Combines business development, workforce strategy, recruiting leadership, customer relationship management, operational oversight, and financial accountability • Serves as the face of AIS's electrical division and plays a critical role in driving revenue growth, workforce expansion, and customer success • Focused on workforce solutions, labor deployment, recruiting strategy, and client support—not electrical contracting operations
Dietitian
Compass GroupFounded in 1941, Compass Group is a multinational corporation and the world’s largest provider of contract foodservice and support services. Headquartered in
Provide comprehensive nutritional assessments and develop individualized care plans, educate residents and families on nutrition strategies, and collaborate with the culinary team to enhance resident satisfaction and health outcomes.
Physician - Virtual Health Assessment
Oscar Health InsuranceOperating on the belief that healthcare is broken, Oscar Health Insurance is on a mission to reinvent and humanize the industry by combining technology, design,
Role Description Hi, we're Oscar Medical Group. We're hiring a Bilingual (Spanish) Physician to join our Virtual Health Assessment team. This is a full time, employed role. - Hours of Operation: - Monday - Thursday 8am - 8pm EST - Friday & Saturday 8am - 6pm EST - 8hr or 10hr shifts - 1 late day (working shift ending at 8p EST) is required per week - 1 Saturday shift required per quarter - You will deliver quality care to patients on Oscar's platforms via phone and video. - You will also serve as a supervising physician to Advanced Practice Providers. - You will report into the Director, Virtual Health Assessment. - Work Location: This is a remote / work-from-home role. You must reside in one of the following states: - Arizona - Arkansas - California - Colorado - District of Columbia - Florida - Georgia - Illinois - Massachusetts - Michigan - Nevada - New Hampshire - New Jersey - New York - North Carolina - Ohio - Pennsylvania - Texas - Virginia - While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. Qualifications - Board-certification in Internal Medicine or Family Medicine - MD or DO from an accredited medical school - Fluent in Spanish - Must be licensed in TN and FL (full license, not telehealth) - Active IMLCC or eligible to apply - Willingness to be licensed in additional states with our assistance, working with our licensing vendor - 3+ years experience in an outpatient family or internal medicine practice - Experience with value based care documentation standards Requirements - 2+ years of Telemedicine experience (bonus points) - Licenses in MO, AL, MS (bonus points) - Regulatory supervision experience of Nurse Practitioners (NP) and Physician Assistants (PA) (bonus points) Benefits - Base pay for this role: $216,406 - $284,032 per year - Eligible for employee benefits - Annual vacation grant of up to 18 days per year - Annual performance bonuses - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements
Dietician
Compass GroupFounded in 1941, Compass Group is a multinational corporation and the world’s largest provider of contract foodservice and support services. Headquartered in
Provide comprehensive nutritional assessments and develop individualized care plans, educate patients and families on sustainable wellness strategies, and collaborate with teams to enhance patient care and improve clinical outcomes through...
