Giga IT

We believe that our differential value lies in our human capital, building a long-lasting relationship beyond mere deliverables. You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world. Trustworthy: We build trusted and rightful relations towards our external and internal clients. Adaptable: We are flexible to adapt ourselves to complex environments. Passionate: We love what we do. Committed: We commit to act with accountability and efficiency at every step of the way. 💡Do you feel this is an exciting challenge for you? Then, don't hesitate to apply. We're eager to meet you and grow together🚀

Customer Service Analyst Junior

AnalystAnalystFull TimeRemoteJuniorTeam 201-500

Location

Brazil + 1 moreAll locations: Brazil | Mexico

Posted

1 day ago

Salary

0

Seniority

Junior

No structured requirement data.

Job Description

Customer Service Analyst Junior

Giga IT

Role Description Buscamos un nuevo GIGAnte que se integré a nuestro equipo como Analista de Atención al Cliente Junior. Serás responsable por: - Brindar información sobre los productos y servicios que ofrece la empresa. - Recibir nuevos requerimientos y sugerencias de funcionalidad. - Dar seguimiento a las dudas de los clientes y registrar sus actividades dentro de nuestra herramienta de gestión. - Contribuir al diseño y construcción de la mejor experiencia, transformando insights en acciones, fomentando nuestra cultura de mejora continua. - Alcanzar los objetivos mensuales establecidos por el área ayudando activamente a mantener altos los niveles de satisfacción del cliente. - Gestionar tu desempeño de acuerdo con los indicadores de performance definidos para cada proyecto, asegurando el cumplimiento de los objetivos de calidad, productividad y experiencia del cliente. Qualifications - Experiencia en atención al cliente. - Educación secundaria. - Nivel de español e inglés avanzado oral y escrito. - Manejo del computador y herramientas como Office, email, internet, etc. - Buena comunicación oral y escrita. - Excelente gramática. - Conocimientos de la herramienta Dynamics Contact Center. - Vivir en Río de Janeiro, Ciudad de México, Veracruz, Monterrey o Puebla. - Responsabilidad y ética profesional, pasión por aprender, trabajo en equipo y buenas relaciones interpersonales. - Conocimientos de portugués serán considerados un diferencial, aunque no son un requisito para la posición. Benefits - Un emocionante viaje de crecimiento y una ambición interminable de desarrollarse como empresa. - Una cultura de trabajo amigable, solidaria y humilde donde el equipo siempre es lo primero. - Oportunidades de desarrollo profesional y crecimiento personal. - Colegas apasionados, de alto rendimiento y genuinos. - Nos preocupamos por lo importante: resultados y bienestar. - Programa de referidos: disfruta de una recompensa increíble si recomiendas a un amigo o colega a GIGA IT y lo contratamos. - Horario de trabajo: Lunes a Viernes, de 8 a 17 hs. - A convenir. - Festivos locales. - PTO de 15 días hábiles y programa de flexibilidad. - Trabajo remoto: ¡Puedes trabajar desde cualquier lugar! - Notebook. Company Description Creemos que nuestro valor diferencial radica en nuestro capital humano, construyendo una relación duradera más allá de los simples entregables. Serás parte de una empresa latinoamericana con equipos expertos que pueden enriquecer tus conocimientos. Gracias a nuestra forma flexible de trabajar, aprovechamos el talento de nuestros colaboradores ubicados en diferentes regiones del mundo. - Confiable: Construimos relaciones de confianza y legítimas con nuestros clientes externos e internos. - Adaptables: Somos flexibles para adaptarnos a entornos complejos. - Apasionados: Amamos lo que hacemos. - Comprometidos: Nos comprometemos a actuar con responsabilidad y eficiencia en cada paso del camino. ¿Sientes que este es un desafío emocionante para ti? Entonces, no dudes en aplicar. Estamos ansiosos por conocerte y crecer juntos 🚀

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