• QA and launch recruitment for customer-submitted research projects • Manage the full lifecycle of recruitment, ensuring quality, accuracy, and on-time delivery • Proactively communicate project updates, timelines, and recommendations to customers • Serve as a product expert, staying current on new features and platform enhancements • Respond to incoming customer communications with clarity, empathy, and efficiency • Collaborate with cross-functional teams and provide coverage when teammates are out of office • Identify opportunities to improve processes and contribute ideas that support team goals

• Assist in creating project plans, schedules, and budgets • Coordinate project activities, resources, and stakeholders • Track project progress and report on key metrics to the project team • Communicate project status updates to stakeholders and management • Maintain project documentation and ensure accuracy and completeness • Identify and mitigate project risks and issues • Support project team members with administrative tasks as needed • Collaborate with cross-functional teams to ensure project success • Participate in project meetings, take minutes, and follow up on action items • Contribute to continuous improvement initiatives within the project management function

• Oversee a portfolio of strategic initiatives including multi-year enterprise-wide IT and Delivery projects • Support execution of various IT Delivery in partnership with other Leaders • Drive end-to-end project delivery, from estimation and business case approval through execution • Partner with cross-organizational stakeholders to drive process improvement and optimization efforts • Own maturation of the estimation process and tools for new Programs and Products • Create and actively maintain the project plan and cross functional dependencies • Continuously monitor and report on progress of the project to all stakeholders • Keep senior management advised of significant trends, emerging risks and other issues • Provide recommendations and drive issue resolution • Facilitate team meetings and key Agile ceremonies • Manage day-to-day activities related to managing one or more projects from initiation through completion • Contribute to the continued maturation of the project management methodology, best practice frameworks and related tools • Support Enterprise level initiative planning, prioritization and budgeting process

• Own sprint planning, execution, and delivery cadence across multiple concurrent initiatives • Develop clear project plans including milestones, dependencies, timelines, and ownership in collaboration with engineering leads • Drive backlog refinement, sprint planning, reviews, and retrospectives • Proactively identify risks, bottlenecks, and scope creep, and coordinate mitigation early • Maintain delivery visibility through clear, concise status reporting for internal and external stakeholders • Serve as a primary point of contact for clients during onboarding, integrations, and ongoing delivery • Lead structured client check-ins to gather requirements, align on timelines, and manage expectations • Translate client needs into clear engineering tickets, acceptance criteria, and delivery plans • Coordinate launches and releases, ensuring readiness across engineering, documentation, and communications • Coordinate across engineering, product, operations, and leadership to ensure alignment on priorities • Partner closely with the Head of Operations to align sprint execution with company goals and delivery commitments • Support execution on select cross-functional initiatives (e.g., operational improvements, process rollouts, audit-related execution) as needed • Ensure external documentation stays accurate and up to date as the product evolves • Maintain internal delivery documentation such as project briefs, project charters, integration notes, and execution plans • Continuously refine delivery processes, tooling, and reporting to improve clarity, speed, and predictability