Re-underwrite and re-verify mortgage loans for compliance with underwriting guidelines, prepare detailed findings for management, and analyze loan documentation to assess risk and quality while providing constructive feedback for operational...

Role Description We are seeking a detail-driven Mortgage Underwriting Coordinator to support the review and preparation of residential loan files prior to and during underwriting. This role works closely with loan officers, processors, borrowers, and underwriters to ensure files are complete, compliant, and moving efficiently toward approval and closing. Strong client communication and documentation accuracy are essential. Key Responsibilities - Prepare and review loan files prior to underwriting submission - Analyze borrower documentation for completeness, accuracy, and consistency - Communicate with borrowers to collect missing documents and clarify conditions - Coordinate underwriting conditions and track outstanding items - Ensure compliance with lender guidelines and regulatory requirements - Maintain accurate updates within Loan Origination Systems and CRM - Proactively identify file risks and escalate issues that may delay approval Qualifications - 2+ years of experience in mortgage processing, underwriting support, or residential lending operations - Strong understanding of US mortgage documentation (income, assets, credit, disclosures) - Ability to manage multiple files simultaneously with strong attention to detail - Clear, professional written and verbal communication skills in a client-facing environment - Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered. Preferred Qualifications - Experience working directly with underwriters in US residential lending - Familiarity with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA) - Spanish language proficiency - Experience in high-volume lending environments Tools & Technology - Loan Origination Systems (Encompass, Calyx, or similar) - Automated underwriting systems (DU/LP or similar) - CRM systems - Google Workspace - Slack, Zoom - Task/project management tools (Asana, ClickUp, Trello) Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

Role Description The Risk and Underwriting Advisor, Retail Network will partner with other Supply Chain teams and cross-functional stakeholders to strategize and deliver client-specific retail network modeling optimization for new business, market checks, and renewals. As a part of this team, the Advisor will work with leadership to identify and drive not only modeling improvements but also overall process improvements in the retail network and Supply Chain areas. Internally recognized and trusted as the retail network subject matter expert. - Collaborate with SAM and Core Underwriting teams to understand current client financial position, RFP requirements, and retail network approach as well as strategic options for market checks, renewals, and new business. - Ideate and propose strategic retail network optimization opportunities and understand long-term benefits and challenges associated with those optimization opportunities. - Support Retail Underwriting team leadership by reviewing key/complex client retail network modeling and "translating" modeling primary components and assumptions into concise and understandable format and messaging for leadership reviews and Pricing Committee. - Evaluate client data, create scenarios, and provide expert modeling and guidance for existing and new clients in alignment with department strategic objectives that drive value to both clients and Express Scripts. - In collaboration with Retail Underwriting leadership, Core Underwriting, and SAM discuss any potential custom or narrow network options under evaluation to ensure that all modeling and requirements of these networks are accurately represented and in alignment with provider contracts. - Partner with Core Underwriting to analyze the financial impact of client requested network changes to both the client and Express Scripts. - Strategize with cross-functional areas of Express Scripts, including but not limited to Account Management, Core Underwriting, Product, Finance, and New Sales. - Participate in interdepartmental team calls as required to discuss retail network financials. - Assist in documenting best practices/SOPs for retail network modeling team. - Assist with optimization of work processes for retail modeling strategies and achievement of department goals. - Work on special projects and presentations as needed for the Retail Underwriting team. Qualifications - Bachelor’s degree in Finance, Statistics, Mathematics, Economics, or equivalent work experience. - 3+ years of extensive experience in Healthcare, Financial Analysis, or related area. - Proficient with Microsoft Excel; Experience with SQL/SAS/Access a plus. - Demonstrate modeling, trending, and forecasting skills; client guarantee underwriting knowledge preferred. - Demonstrate initiative with commitment and ability to work under pressure and meet tight deadlines. - Proven ability to work collaboratively in complex matrix organizations and agile teams. - Blend creativity, relentless problem-solving, and business acumen to drive innovation through analytics. - Strong verbal/written communication skills to work with various matrix partners. - Knowledge of PBM or Healthcare industry preferred. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 88,700 - 147,800 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits focusing on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.

Title: Call Center Underwriter CL Associate (Workers Comp) Location: United States Job Description: Full time job requisition id JR104884 Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Position Summary: The Underwriter Associate CL - I provide high-quality, concierge-level service to insureds and agents by managing various servicing functions across small to mid-sized commercial accounts. The role is responsible for handling incoming calls and tasks both including service requests, renewals, billings, cancellations, setting up new business, and providing timely communication and updates to all clients. The Underwriter Associate CL-I plays a vital role in delivering accurate and efficient support across the policy lifecycle, while ensuring service standards and regulatory compliance are met. Essential Duties and Responsibilities: Receive incoming phone calls and service tasks regarding: Policy document requests Billing inquiries Renewal reviews Claims Cancellation Inquiries Reinstatement Inquiries Locate new or renewal policies in the system, review for accuracy, and ensure timely delivery to policyholders. Communicate professionally with insureds, agents, and underwriters to: Confirm binding of policy renewals Provide billing and task updates Review potential cancellations and policy status Answer general coverage questions Provide support in identifying and assisting issues in new line quote submissions. Set up accounts in agency systems and process FNOS (First Notice of Service) and FNOS Renewal tasks accurately. Process insured-requested cancellations and conduct “White Glove” pre-cancellation outreach to retain business and mitigate risk. Review policy expirations in advance of the renewal date and ensures timely communication with underwriters and clients. Support agents by preparing documents and handling service requests on their behalf. Intake claim information and initiate the reporting process with the carrier. Maintain proper documentation and tracking of all servicing tasks. Follow up on outstanding items and ensure all tasks are resolved within established timelines. Competencies: Accountability: Owns outcomes and meets expectations with integrity. Client Service Orientation: Acts promptly and professionally to resolve client needs and improve satisfaction. Communication: Communicates clearly in verbal and written formats; bilingual (English/Spanish) preferred. Problem Solving: Gathers relevant information and proposes practical, timely solutions. Technical Acumen: Understands and applies technical knowledge of P&C insurance in client-facing discussions. Sales Insight: Applies consultative selling and identifies opportunities to offer additional value. Organization: Manages multiple priorities in a fast-paced environment while meeting deadlines. Professionalism: Exhibits respect, tact, and accountability under pressure. Team Support: Fosters collaboration and assists team members as needed. Qualifications: Experience: Basic customer service experience and/or insurance experience. Prior call center or high-volume customer service experience is a plus. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with agency management systems such as EZLynx or similar platforms. Ability to operate office equipment: scanners, copiers, fax machines, calculators. Why join the FOCUS Team? The FOCUS Difference: - Medical, Dental, Vision, Life, Pet; Flexible Spending Account - Competitive Salaries - 401K Match - Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave - Short and Long-Term Disability - Employee Support Programs, Including Mental Health - Tuition Reimbursement - Matching Charitable Gift Program - Lucrative Referral Program - Commuter Benefits - Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.