• Serve as the primary point of contact for assigned client accounts. • Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service. • Manage client expectations and ensure timely delivery of products and services. • Handle customer inquiries, concerns, and issues, providing prompt and effective resolution. • Assist in escalating and resolving complex client concerns when necessary. • Maintain accurate records of customer interactions, projects, and account activity. • Manage projects through the complete production lifecycle, from project initiation through final delivery. • Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution. • Collaborate with clients and internal teams to gather project specifications and requirements. • Review project estimates, customer files, proofs, and specifications to ensure accuracy before production. • Monitor project timelines and communicate status updates to clients and internal stakeholders. • Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution. • Identify opportunities to expand client relationships through additional products and services. • Support sales initiatives by identifying customer needs and generating qualified leads. • Collaborate with Sales Representatives to support account growth and customer retention. • Ensure clients are informed about available solutions that can help achieve their business objectives. • Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met. • Assist with client onboarding, account setup, and workflow implementation. • Ensure all project information is complete, accurate, and properly communicated to internal teams. • Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance. • Leverage technology to improve efficiency, reporting, client communication, and operational visibility. • Support process improvements and adoption of new technologies that enhance client and team performance. • Maintain accurate documentation and reporting within organizational systems.

• Maximize sales of all SIGVARIS products in assigned geographical territory. • Identify key physicians, customers, hospitals/IDNs/Medical Centers/VAs. • Identify and be knowledgeable of all competitors and their products. • Develop and utilize a structure itinerary/zone plan for travel. • Effectively meet with key decision makers. • Effectively use necessary and available forms of virtual communication with customers and colleagues. • Enter detailed call activity into sales application tools. • Run and analyzes sales reports to identify trends in territory. • Run searches to identify new customers (dealers/physicians). • Keep abreast of all compression reimbursements as it relates to State and regional insurance plans. • Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc. • Resolves customer complaints to the mutual benefit of both the company and the customer by investigating problems; developing solutions; preparing reports; making recommendations to management. • Actively participate in medical conventions and/or trade shows when and where needed. • Prepare and submit weekly Planning and Activities report to the Regional Sales Manager. • Maximize cost savings and demonstrates fiduciary responsibility to ensure expenses are below budget. • Demonstrates effective presentation or platform skills. • Fosters positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment. • Interacts with external and internal customers in a timely manner conducive to continued positive relationships. • Displays patience, courtesy and tact; demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary. • Demonstrates effective communication methods. • Regional Sales Managers and/or appropriate management staff are kept informed of developments affecting their functions. • Responds quickly to all oral and written communications. • Maintains and encourages an open line of communication with both internal and external customers. • Checks and responds to voice mail messages in a timely manner. • Accurately and legibly presents written data to affected internal/external customer. • Proficient at using MS Teams, Zoom, and similar platforms to reach customer base and call points as necessary. • Follow established company policies and procedures to ensure compliance with SIGVARIS policies, industry standards, ISO 13485 standards, and Federal, State and local laws. • Follow all work instructions, create and maintain accurate records to meet all internal and external requirements to support the SIGVARIS Quality System and Quality Policy. • Accurately perform any other duties and responsibilities as assigned to ensure an efficient workflow.

• Maximize sales of all SIGVARIS products in assigned geographical territory. • Identify key physicians, customers, hospitals/IDNs/Medical Centers/VAs. • Identify and be knowledgeable of all competitors and their products. • Develop and utilize a structure itinerary/zone plan for travel. • Effectively meet with key decision makers. • Effectively use necessary and available forms of virtual communication with customers and colleagues. • Enter detailed call activity into sales application tools. • Run and analyzes sales reports to identify trends in territory. • Run searches to identify new customers (dealers/physicians). • Keep abreast of all compression reimbursements as it relates to State and regional insurance plans. • Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc. • Resolves customer complaints to the mutual benefit of both the company and the customer by investigating problems; developing solutions; preparing reports; making recommendations to management. • Actively participate in medical conventions and/or trade shows when and where needed. • Prepare and submit weekly Planning and Activities report to the Regional Sales Manager. • Maximize cost savings and demonstrates fiduciary responsibility to ensure expenses are below budget. • Demonstrates effective presentation or platform skills. • Fosters positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment. • Interacts with external and internal customers in a timely manner conducive to continued positive relationships. • Displays patience, courtesy and tact; demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary. • Demonstrates effective communication methods.

• Maximize sales of all SIGVARIS products in assigned geographical territory. • Identify key physicians, customers, hospitals/IDNs/Medical Centers/VAs. • Identify and be knowledgeable of all competitors and their products. • Develop and utilize a structured itinerary/zone plan for travel. • Effectively meet with key decision makers. • Effectively use necessary and available forms of virtual communication with customers and colleagues. • Enter detailed call activity into sales application tools. • Run and analyze sales reports to identify trends in territory. • Run searches to identify new customers (dealers/physicians). • Keep abreast of all compression reimbursements as it relates to State and regional insurance plans. • Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc. • Resolve customer complaints to the mutual benefit of both the company and the customer by investigating problems; developing solutions; preparing reports; making recommendations to management. • Actively participate in medical conventions and/or trade shows when and where needed. • Prepare and submit weekly Planning and Activities report to the Regional Sales Manager. • Maximize cost savings and demonstrate fiduciary responsibility to ensure expenses are below budget. • Demonstrate effective presentation or platform skills. • Foster positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment. • Interact with external and internal customers in a timely manner conducive to continued positive relationships. • Display patience, courtesy and tact; demonstrate flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary. • Demonstrate effective communication methods.