Role Description We are looking for a Service Delivery Coordinator to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS platforms. In this role, you will work closely with delivery teams, technical experts, and client stakeholders to help coordinate service operations, maintain service quality, and ensure smooth day-to-day delivery of customer experience solutions. The position is focused on supporting service processes, monitoring operational activities, and contributing to the continuous improvement of CX services delivered to our clients. - Support the coordination of CX service delivery and daily operations in alignment with SLA requirements. - Work closely with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress. - Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution. - Participate in incident coordination, follow-up activities, and customer communication regarding support status and service metrics. - Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams. - Maintain and update service documentation, knowledge base articles, and operational procedures. - Cooperate with Customers within the framework of Service Delivery (service status review, service reporting, issues troubleshooting). - Collaborate with internal teams to identify opportunities for service improvements and operational efficiency. Qualifications - 2 years of experience in IT services, service delivery, project coordination, customer support, or similar roles. - Experience with ITIL frameworks, PMBOK knowledge, Genesys Cloud or other call-center solutions, Jira, and SNOW is an advantage. - Experience in the support team management. - Knowledge of technical support methodologies is considered a plus. - Strong organizational skills and ability to coordinate multiple activities. - Good written and verbal communication skills. - Analytical mindset and attention to detail. - Readiness to work in PST hrs, flexible in schedule, readiness for weekend shifts. - Interest in cloud technologies, CX platforms, and service operations. - English level – Upper-intermediate or higher, ability to speak to US Customers and clarify the requirements or the request. - Spanish – good to have. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Set the strategic direction of all projects • Detect, identify and resolve sales, contractual or product inaccuracies • Set target milestones and deadlines for projects • Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques • Communicate voice feature customization and provide solutions to project related issues • Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations • Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents • Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Role Description Für unseren Kunden, ein mehrfach ausgezeichnetes und schnell wachsendes Pharma Unternehmen, suchen wir einen erfahrenen Project Manager TT in (Remote und Festanstellung). - Projektmanagement im Technologietransfer: - Planung, Steuerung und Nachverfolgung von Projektaktivitäten im Rahmen des Technologietransfers zu neuen Herstellpartnern. - Sicherstellung der Einhaltung definierter Meilensteine, Timelines und Projektvorgaben. - Gezielte Umsetzung der Projektaktivitäten. - Koordination interdisziplinärer Projektteams: - Steuerung bereichsübergreifender Teams. - Organisation und Moderation von Projektmeetings. - Strukturierte Nachverfolgung offener Aufgaben. - Dokumentation des Projektfortschritts und Erstellung von Meeting-Protokollen. - Entwicklung von Lösungsansätzen und Projektstrategien: - Entwicklung tragfähiger Lösungsszenarien bei komplexen Fragestellungen. - Proaktive Begleitung der Umsetzung konkreter Maßnahmen. - Frühzeitige Erkennung und Adressierung von Projektrisiken. - Reporting und Kommunikation mit dem Management: - Erstellung aussagekräftiger Statusberichte mit Fokus auf Produktverfügbarkeit, Budgetentwicklung und Projektfortschritt. - Aufbereitung von Entscheidungsgrundlagen und Handlungsempfehlungen für Teamleitung und Management. - Besonderes Augenmerk auf Abweichungen von Zeitplan, Budget oder Projektzielen. - Schnittstellenmanagement mit internen und externen Partnern: - Koordination der Zusammenarbeit mit internen Fachbereichen sowie externen Partnern und Herstellern. - Sicherstellung eines transparenten Informationsflusses zwischen allen Projektbeteiligten. - Reibungslose Projektabwicklung. Qualifications - Erfolgreich abgeschlossenes Studium oder vergleichbare Qualifikation. - Mehrjährige Erfahrung im Projektmanagement. - Begleitung oder Steuerung von Projekten im Technologietransfer innerhalb des pharmazeutischen Umfelds. - Durchsetzungsvermögen, klare Argumentationsweise sowie ausgeprägte Konflikt- und Moderationskompetenz. - Analytische, strukturierte und lösungsorientierte Arbeitsweise mit hoher Eigenverantwortung. - Sehr gute Englischkenntnisse in Wort und Schrift. - Sicherer Umgang mit MS Office. - Erfahrung in der fachlichen Steuerung und Koordination von Teams. Company Description Biomatch ist Experte für die Vermittlung in die Pharma, Biotech und Medizintechnik Branche. Viele namhafte Unternehmen der Branche haben sich für die Zusammenarbeit mit Biomatch entschieden. Wir beraten und unterstützen Firmen und Kandidaten von Anfang bis Ende im Einstellungsprozess, um maximale Transparenz zu schaffen und um die Prozesse & Entscheidungswege zu verkürzen. Unser Ziel ist es, für Ihre Bio das perfekte Match auf beiden Seiten zu finden - Biomatch.

Role Description We are seeking an experienced Project Manager to lead the successful delivery of transactional and subscription‑based projects for our client. This role focuses on driving business outcomes, managing end‑to‑end project execution, and ensuring high levels of customer satisfaction. - Manage projects to deliver agreed business outcomes for our client across transactional and subscription engagements - Provide leadership to project teams, ensuring accountability for on‑time, on‑budget, high‑quality delivery - Perform project‑level planning, scheduling, and execution oversight - Align project vision, strategy, and business objectives with client expectations - Track project metrics, manage financials, and ensure overall project profitability - Identify opportunities for additional business and contribute to presales and renewal evaluations - Identify project risks and issues, and develop effective mitigation and response strategies - Lead the execution of contract Change Management processes - Manage partner delivery and commercial arrangements when third‑party resources are engaged - Contribute to the broader project management community by sharing lessons learned and best practices Role‑Specific Responsibilities - Establish project structure, governance, and processes to enable successful delivery - Ensure scope management and Change Management controls remain in place throughout the project lifecycle - Provide clear and consistent status reporting to key stakeholders - Oversee risk, issue, and communications management activities Scope: Typically manages up to five (5) medium‑sized customer projects concurrently Complexity: Moderate risk profile, medium volume of dependencies, projects may involve new or existing technologies Qualifications - College/University degree or equivalent experience - 4–6 years of project management experience in a comparable industry; experience in IT/Telco environments is beneficial - Strong project planning, execution, and stakeholder management skills - Ability to manage financials, track metrics, and maintain delivery quality - Excellent communication skills and a customer‑focused approach - Ability to work collaboratively with cross‑functional teams and external partners Requirements - Experience with structured project management methodologies is advantageous - Ability to manage multiple projects in a fast‑paced environment - Strong analytical and problem‑solving skills Benefits - EOS is committed to creating a diverse and inclusive work environment - Proud to be an equal opportunity employer