Role Description Als Feel-Good-Manager / Kundenberater (all genders) mit Fokus Financial Wellbeing bist du die erste Anlaufstelle für Mitarbeitende unserer Kund:innen, wenn es um finanzielle Benefits, Absicherung und Vorsorge geht. Du verbindest empathische Beratung mit fachlicher Expertise und sorgst dafür, dass sich Mitarbeitende gut informiert, wertgeschätzt und finanziell gut begleitet fühlen. - Du berätst Mitarbeitende unserer Kund:innen individuell zu Financial Wellbeing, Versicherungen, Vorsorge und finanziellen Benefits (B2C). - Du betreust Kund:innen telefonisch, schriftlich und virtuell und sorgst für eine positive Service- und Nutzererfahrung. - Du bearbeitest Kundenanfragen und Serviceprozesse eigenständig – von der Beratung bis zur Umsetzung. - Du erklärst komplexe Finanz- und Versicherungsthemen verständlich und kundenorientiert. - Du bringst dich aktiv in die Weiterentwicklung von Services und Prozessen im Bereich Financial Wellbeing ein. Qualifications - Du verfügst über eine abgeschlossene Ausbildung oder ein Studium im Finanz-, Versicherungs- oder Bankbereich (z. B. Versicherungskaufmann/-frau, Fachwirt:in für Finanzanlagen, Bankausbildung, Steuerberater:in). - Du bringst Berufserfahrung in der Kunden- oder Finanzberatung (B2C) mit. - Du verfügst über eine ausgeprägte Service- und Kundenorientierung sowie Freude an beratender Tätigkeit. - Du gehst sicher mit IT-Systemen, CRM-Tools und digitalen Anwendungen um. - Du arbeitest selbstständig, sorgfältig und kundenorientiert und verfügst über sehr gute Deutschkenntnisse in Wort und Schrift. Benefits - Flexible Arbeitszeiten, modernes Büro auf Fuerteventura oder remote auf den kanarischen Inseln. - Workation mit Extras: Bis zu 4 Wochen EU-Workation pro Jahr – inkl. Flug & Unterkunft bei Wahl des Standorts München. - Faire Konditionen: 30 Urlaubstage, unbefristeter Vertrag & private Zusatzkrankenversicherung. - Attraktive Vergütung: Überdurchschnittliches Gehalt im Landesvergleich. - Einfacher Start: Unterstützung bei der NIE-Nummer & Behördengängen und ein herzliches Team vor Ort. Company Description Wir sind der erfahrenste und größte Anbieter für Benefits am deutschen Markt. Unsere 22-jährige Erfahrung und das Know-How unserer 200 Experten macht es uns möglich stetig zu wachsen. - ValueNet HR & Digital GmbH - ValueNet HR IT Solutions SLU, S.COM - Steinsee Gastro & Event GmbH & Co. KG - BONAGO Incentive Marketing Group GmbH - encorePeople GmbH - daydreams Deutschland GmbH & Co. KG

Role Description The Customer Success Operations Specialist is responsible for Customer Onboarding and Customer Success Operations through account set up, pricing system management, reporting, system administration, and process support. The successful candidate will ensure customers are set up quickly and correctly, required workflows are followed, and Customer Success leaders have reliable operational information and support. The specialist partners with Sales, Customer Success, Finance, Product, Operations, and other teams to complete customer setup, resolve process gaps, and support evolving operational needs. What You Will Work On - Lead customer onboarding activities, ensuring new customers are set up accurately, efficiently, and ready for success from day one. - Manage account setup, pricing configuration, and system administration processes that support customer operations and service delivery. - Maintain and improve Customer Success operational workflows, ensuring consistency, accuracy, and scalability as the business grows. - Build, maintain, and distribute reporting that provides Customer Success leaders with reliable operational insights and performance metrics. - Partner cross-functionally with Sales, Finance, Product, Operations, and Customer Success teams to coordinate customer implementation activities and resolve operational challenges. - Identify process gaps and recommend improvements that enhance the customer experience and increase team efficiency. - Support ongoing system enhancements, operational initiatives, and process optimization projects across the Customer Success organization. - Ensure data integrity across customer records, pricing systems, workflows, and reporting platforms. Qualifications - 2+ years of experience in customer success operations, sales operations, business operations, account administration, or a related role. - Experience managing customer onboarding, account setup, workflow administration, or operational support processes. - Strong attention to detail with a track record of maintaining accurate data, reporting, and system configurations. - Ability to manage multiple priorities while meeting deadlines in a fast-paced environment. - Experience collaborating with cross-functional teams to solve problems and improve processes. - Strong analytical and organizational skills with the ability to identify operational inefficiencies and drive improvements. - Proficiency with CRM systems, business applications, and reporting tools. - Excellent written and verbal communication skills. - Self-starter who takes ownership of tasks and follows through to completion. - Customer-focused mindset with a passion for delivering operational excellence. Benefits - Compensation: The base salary for this position ranges from $34.16 to $45.59 hourly, depending on your location, experience, and qualifications. - Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. - Inclusive benefits package offering: - Comprehensive medical, dental, and company paid vision insurance. - 401(k) retirement plan with employer match. - Voluntary life and AD&D insurance options. - Voluntary supplemental insurances for accident, critical illness, and legal services. - Paid time off (PTO) and paid holidays. - Employee assistance and wellness programs. - Company paid short term disability coverage. - Company contributions to health saving funds (with participation in the high deductible health plan). - Company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. - Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team. - Career and skill development resources to help advance your career and personal growth. - A mission-driven environment where your work makes a measurable impact on the real estate industry. What We Value - Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. - Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. - Lift others up - We lead with empathy and strive to improve the lives of those around us. - Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. - Raise the bar - We don’t settle for industry standards, we redefine them.

Role Description Du verantwortest die ganzheitliche Steuerung und Optimierung der Customer Journey mit einem klaren app-first Mindset. Ziel ist ein reibungsloses, relevantes und inspirierendes Einkaufserlebnis sowohl in DACH als auch international – von Inspiration bis zur effizienten Produktfindung – sowie die nachhaltige Steigerung der Conversion Rate. - Du steuerst und optimierst die Shop- & Navigationsstruktur (Kategorien, Filter, Rankings etc.) für Web & App. - Du monitorst und analysierst kontinuierlich die Customer Journeys und leitest konkrete - bei Bedarf länderspezifische - Optimierungen ab. - Du nutzt Analyse- sowie Testing-Tools und bist für die Planung, Umsetzung und Auswertung von A/B-Tests (z. B. Module, Sortierung, Filterlogiken, Einstiege) verantwortlich. - Du leitest Anforderungen für neue Features, Module und Journey-Optimierungen in Zusammenarbeit mit dem digitalen Produktmanagement ab und priorisierst diese. - Du arbeitest u.a. mit UX/Research, um qualitative Customer Insights in die Journey-Optimierung einfließen zu lassen. Qualifications - Mindestens 7 Jahre Berufserfahrung im E-Commerce mit Fokus auf Customer Journey, Online-Vermarktung, Digital Merchandising, CRO oder UX-Optimierung. - Ausgeprägtes Verständnis für Kund:innenbedürfnisse, digitale Customer Journeys und App-First-Logiken; Erfahrung in der Fashion- und Lifestyle Branche / Premium E-Commerce wünschenswert. - Stark ausgeprägte analytische Fähigkeiten sowie hohe Affinität zu Zahlen, KPIs und datengetriebener Steuerung; sicher im Umgang mit Analytics- und A/B-Testing-Tools. - Strukturierte, eigenverantwortliche Arbeitsweise, hohe Umsetzungsstärke, hands-on-Mentalität und Freude an Verantwortung. - Erfahrung in der Zusammenarbeit mit unterschiedlichen Stakeholdern und in cross-funktionalen Setups. - Souveräne Kommunikation auf Deutsch; Englisch wünschenswert. Benefits - Wertschätzung, die spürbar ist. - Freiwilliges Urlaubs- und Weihnachtsgeld sowie Zuschüsse zur Altersvorsorge. - 30 % Mitarbeitendenrabatt, auch für Deine:n Partner:in, inklusive Gastronomie und Friseur. - Ab dem 5. Jahr erhältst Du zusätzliche Urlaubstage. - Zuschuss zu Deiner Urban Sports Mitgliedschaft. - Von Trainings bis zu Führungsprogrammen. - Bis zu 30 Kalendertage im Jahr in ausgewählten europäischen Ländern. - Über Gehaltsumwandlung kannst Du Dir zusätzliche Urlaubstage sichern, ergänzt durch Sabbatical-Option. - Mit Company Bike Dein Wunschrad oder E-Bike unkompliziert leasen. Company Description Fashion und Lifestyle, 6.500 Mitarbeiter:innen, 13 Department Stores, Online-Shops in Deutschland, Polen, Österreich, Belgien, Luxemburg, Spanien, Italien, Tschechien, den Niederlanden und der Schweiz, über 2.000 Marken, 25 Restaurants & Confiserien, 15 erstklassige Services, drei Friseur-Salons und stets ein besonderes Einkaufserlebnis – das ist Breuninger. Ein Traditionsunternehmen, das internationale Wege geht, seine Ziele klar definiert und innovative Möglichkeiten schafft.

Role Description As a Customer Success Manager at FORM, you will be a trusted strategic partner to the world’s leading Consumer Goods, food & beverage, and retail brands—empowering them to unlock the full value of the GoSpotCheck field execution platform. You’ll guide customers from kick-off to go-live, deliver hands-on training, and drive adoption of FORM’s rapidly expanding AI capabilities, including Image Recognition. You’ll dig into your customers’ data and business rules, surfacing actionable recommendations on platform configuration, data integrity, and best practices. Most importantly, you’ll build authentic, lasting relationships with key stakeholders across your portfolio—consistently demonstrating the ROI of our partnership and positioning FORM as an indispensable part of their operations. Requirements - We’ll empower our customers to own and expand their use of GoSpotCheck. - We’ll provide thoughtful GoSpotCheck solutions and recommendations to help resolve new and existing customer pain points. - We’ll provide customer training on the GoSpotCheck platform and consultation to help the customer maximize their use of the solution and minimize platform pain points/shortcomings. - We’ll provide managed services to the customers either directly or via the CS Operations team to augment the customer’s role in administration and management of their platform solution. - We’ll consistently communicate our strategic value and demonstrate GoSpotCheck’s ROI for our customers throughout their lifecycle. - We’ll manage competing priorities across a dynamic book of business; your ability to triage, focus on the highest-impact work, and execute with urgency is what will set you apart. - Through Executive Business Reviews, Strategic Planning sessions, and day-to-day communication, we’ll reinforce the value our customers receive from GoSpotCheck. - We’ll retain and grow our portfolio organically; thanks to the solid foundation you’ve established for your accounts. - We’ll be accountable for portfolio health: tracking customer health scores, NRR (Net Revenue Retention), and GRR (Gross Revenue Retention) to proactively identify risk and expansion opportunities before they surface in a renewal conversation. Qualifications - You have 2-3 years’ experience managing B2B customers. Bonus points for managing Enterprise customers and/or portfolio of $2M ARR or more. - You are comfortable working directly with executives and senior-level management. - You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering data-driven results. - You love data and may have been a data analyst in a past life. You can explain relational database concepts, have advanced Excel skills, and have even written a SQL query or two over the years. - Experience in Image Recognition (IR) or AI/Deep Learning is a huge plus. - Your written communication is exceptional: concise, persuasive, and empathetic. - Your verbal communication is exceptional: clear, on-point, and confident. - You have a proven track record of building successful relationships with customers, and one or two of them would even be willing to serve as a reference. - You have a history of retaining and growing your customer portfolio. - Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what is important. - You look forward to collaborating and building relationships with many other teams throughout the company. - You’re curious about AI and comfortable helping customers adopt new technology. Bonus points if you’ve worked with Salesforce, Claude or have experience explaining AI-driven features like image recognition or automated compliance scoring to non-technical stakeholders. - You have completed a bachelor’s degree. - You appreciate and align with our company values. Benefits - Remote-first work environment. - Generous medical, dental, and vision insurance coverage. - Company-paid life and disability insurance. - 401(k) retirement plan available. - Paid parental leave. - Flexible vacation policy – take the time you need when you need it. - Company-provided work equipment. - Opportunities for internal growth and career development. Compensation $75,000 – $85,000 annually, base salary. Exact compensation may vary depending on skills, experience, and location within the United States. This is a full-time W-2 position. Employment is contingent upon successful completion of standard employment verification (I-9) and background checks. Candidates must be authorized to work in the United States without the need for sponsorship. Final candidates located in the United States will be required to undergo a criminal background check through Checkr. Any background check will be conducted in compliance with applicable laws and regulations.