• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems • Provide hands-on technical leadership across solution design, development, testing, and deployment phases • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • Define and drive the technical roadmap for contact center and CX platforms • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems • Provide hands-on technical leadership across solution design, development, testing, and deployment phases • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms • Ensure solutions meet security, compliance, and performance requirements • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

• Develop and implement end-to-end solutions in Salesforce Marketing Cloud and Salesforce Data Cloud (Data 360) • Build and optimize complex customer journeys using Journey Builder • Create advanced segmentations, personalizations, and campaign activations • Work on data modeling in Contact Builder, Data Extensions, DLOs and DMOs

Role Description We are seeking an experienced AWS Cloud Engineer to design, build, and operate large-scale, secure, and highly available cloud platforms on Amazon Web Services. This is a deeply hands-on engineering role spanning architecture, infrastructure-as-code, automation, security, observability, and continuous operational improvement of mission-critical production workloads. The successful candidate will bring strong working knowledge of the AWS service portfolio, deep DevOps fundamentals, and a pragmatic, cost-aware design mindset, and will partner with application, security, and SRE teams to deliver resilient, cloud-native solutions that scale with the business. Key Responsibilities - Architect, deploy, and operate enterprise-grade AWS environments across compute, networking, storage, identity, and managed data services, with strong attention to scalability, reliability, and security. - Author and maintain production-quality infrastructure-as-code using Terraform, AWS CloudFormation, or AWS CDK, with rigorous version control, peer review, and automated validation. - Design multi-account AWS organizations, including landing zones, SCPs, centralized logging, and shared services, to support secure and scalable enterprise adoption. - Build secure VPC topologies — including subnetting, route tables, transit gateways, VPN, and Direct Connect integrations — that meet enterprise connectivity and isolation requirements. - Implement strong IAM strategies using roles, permission boundaries, SCPs, AWS SSO, and short-lived credentials to enforce least-privilege access across the organization. - Design, deploy, and operate Amazon EKS clusters and other container platforms (ECS, Fargate), including auto-scaling, networking, and integration with service meshes and observability stacks. - Operate AWS managed data and analytics services such as RDS, Aurora, DynamoDB, S3, Redshift, Glue, and Kinesis, optimizing each for the access patterns and SLAs of the workloads it supports. - Build and maintain robust CI/CD pipelines using AWS CodePipeline, CodeBuild, Jenkins, GitHub Actions, or GitLab CI, enabling repeatable, audited deployments of both infrastructure and applications. - Implement comprehensive observability using CloudWatch, X-Ray, AWS Distro for OpenTelemetry, Prometheus, Grafana, and third-party tooling, with well-designed dashboards, alerts, and SLOs. - Drive ongoing cost optimization through right-sizing, savings plans, reserved instances, lifecycle policies, and architectural simplification, with measurable savings tracked over time. - Implement disaster-recovery and business-continuity capabilities, including cross-region replication, automated backups, regular failover testing, and documented runbooks. - Strengthen security posture using AWS Security Hub, GuardDuty, Macie, Inspector, Config, and CloudTrail, and lead remediation of findings in collaboration with security teams. - Advise application development teams on AWS-native design patterns, anti-patterns, and the appropriate service choices for each problem domain. - Develop automation scripts and operational tooling in Python, Bash, and Go to streamline routine work and accelerate incident response. - Mentor junior engineers, lead architecture and design reviews, and contribute thought leadership to the broader cloud community within the organization. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of cloud engineering experience, with at least three years focused on AWS in production environments. - Strong hands-on experience with AWS core services, including EC2, VPC, IAM, S3, RDS, Lambda, CloudFront, and CloudFormation. - Production-grade experience with infrastructure-as-code tools such as Terraform, AWS CDK, or CloudFormation. - Solid experience designing and operating Amazon EKS or ECS clusters at scale. - Hands-on experience with CI/CD pipelines across infrastructure and application workloads. - Strong scripting skills in Python and Bash, with familiarity in Go or PowerShell considered a plus. - Deep understanding of cloud security, IAM, encryption, key management, and compliance requirements. - Experience implementing observability, monitoring, and alerting in cloud-native environments. - Strong troubleshooting, communication, and documentation skills. Preferred Qualifications - AWS Certified Solutions Architect – Professional or DevOps Engineer – Professional certification. - Experience with multi-account AWS Organizations and centralized governance. - Familiarity with service mesh, eBPF-based observability, and zero-trust networking. - Exposure to FinOps practices and well-architected cost-optimization frameworks. - Experience operating regulated workloads (HIPAA, PCI-DSS, SOC 2, FedRAMP). How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3899. Learn more about Bright Vision Technologies at www.bvteck.com .