Role Description The Care Director is a senior leadership role responsible for the strategic and operational management of care services, ensuring the delivery of high-quality, safe, and person-centred care. The post holder will provide direction, leadership, and oversight to care teams, driving continuous improvement and ensuring services meet regulatory standards, organisational values, and the needs of service users. Key priorities include: - Fostering a positive, inclusive culture - Ensuring effective safeguarding practices - Managing resources efficiently - Delivering sustainable, high-performing services aligned with organisational objectives Job Responsibilities - Strategic Leadership & Service Development - Develop and implement a care strategy aligned with organisational and educational priorities. - Lead the integration of care and education to ensure cohesive learner pathways. - Promote innovation in care delivery, including person-centred approaches and assistive technologies. - Contribute to executive decision-making and long-term organisational planning. - Extensive travel nationally supporting both pre-school primary, secondary and P19 provisions within the division. - Quality, Compliance & Clinical Governance - Ensure all services meet CQC, Ofsted, and safeguarding standards, always maintaining inspection readiness. - Establish robust quality assurance frameworks, including audits, service reviews, and continuous improvement cycles. - Oversee the development and audit of person-centred care plans and clinical protocols. - Lead systems that ensure safe practice in areas such as medication, infection control, and delegated healthcare tasks. - Provide senior oversight of systems supporting learners with complex health needs. - Work with nursing, therapy and external health professionals to ensure robust clinical delegation and competency sign-off. - Lead implementation and optimisation of digital care systems, reporting platforms, and data dashboards. - Ensure data integrity and real-time oversight of service performance. - Safeguarding & Risk Management - Provide executive oversight of safeguarding across the organisation. - Ensure robust systems for risk assessment, behaviour support, and safe care practices are implemented and monitored. - Promote a strong safeguarding culture aligned with statutory guidance and best practice. - Operational Leadership - Provide oversight and direction to Heads of Care and service leads across the portfolio. - Ensure effective delivery of care services that meet individual learner needs. - Lead on admissions, transition, and compatibility decisions. - Act as the senior escalation point for complex care issues. - Workforce Leadership & Culture - Lead the recruitment, development, and retention of a skilled multidisciplinary workforce. - Ensure effective supervision, appraisal, and competency frameworks. - Drive a culture of accountability, excellence, and continuous professional development. - Address underperformance and support staff progression through structured HR processes. - Provide oversight of safe staffing models across complex care provision. - Integration with Education - Ensure care provision actively supports learning, communication, and Preparing for Adulthood outcomes. - Promote approaches that enable student voice, independence, and participation in their own care. - Work collaboratively with education leaders to align care strategies with EHCP outcomes. - Multi-Disciplinary & Stakeholder Engagement - Lead effective collaboration with therapy teams, healthcare professionals, commissioners, and families. - Represent the organisation in external forums, inspections, and partnership meetings. - Ensure strong communication systems that enable consistent, high-quality service delivery. - Performance, Reporting & Governance - Monitor and report on service performance, quality metrics, and learner outcomes. - Ensure high-quality documentation and reporting for regulators, commissioners, and senior leaders. - Use insight and data to drive service improvement and innovation. Qualifications - Senior leadership experience in education, residential care, or integrated services. - Proven ability to deliver high-quality, compliant services in complex care environments. - Experience leading multidisciplinary teams and large-scale service delivery. Knowledge, Skills and Competency - Knowledge & Expertise - Strong understanding of CQC and Ofsted frameworks, safeguarding, and health & social care regulation. - Expertise in person-centred care planning, clinical governance, and quality assurance. - Knowledge of Preparing for Adulthood and specialist education settings. - Leadership Capabilities - Strategic thinking and system leadership. - Strong communication and stakeholder engagement skills. - Ability to drive cultural change and continuous improvement. Role Impact This role extends beyond a traditional Head of Care by: - Providing portfolio-wide leadership and strategic direction. - Ensuring consistent standards across multiple services. - Embedding integration between care, health, and education. - Holding accountability for quality, compliance, safeguarding, and outcomes at scale.

• Proactively partner with post-sale leaders to define their strategic needs, translating leadership objectives into a clear, evolving analytical agenda. Serve as the analytical voice in QBRs, board prep, and executive reviews. • Build the customer intelligence data model. Integrate structured data (Salesforce, product telemetry) and unstructured data (tickets, calls, notes) into a single coherent view of the customer. • Develop early-warning analytics for churn, expansion, and adoption. Build the diagnostic and predictive layer that lets the post-sale org intervene early and scale what's working. • Define how we measure AI value. Establish the framework for measuring customer adoption, engagement, and outcomes tied to Coupa's agentic AI capabilities. This is an emerging discipline and you'll help shape it. • Lead and grow the team. Set the analytical vision, develop the people, and expand the function's influence across the company.

• Lead annual and quarterly GTM planning: market sizing, segment prioritization, and resource allocation • Own territory design and capacity modeling—balancing coverage, fairness, and revenue potential • Drive quota setting and compensation plan design in partnership with Finance and Sales Leadership • Build and maintain account stratification frameworks to focus sales energy on the highest-value opportunities • Define and refresh the Ideal Customer Profile (ICP) — including the scoring criteria, strategic rationale, and where and why we draw the line • Build CAC and ROI analysis frameworks to evaluate GTM investments across headcount, marketing spend, and channel mix • Deliver Board- and ELT-ready strategic analysis — not just data, but a point of view and a clear recommendation • Partner with BI/Analytics to mine Salesforce and other data assets to surface actionable insights • Collaborate with Sales, Finance, Marketing, and Product to align on GTM decisions and drive them forward • Translate business strategy into operational models that Sales Ops can execute • Challenge assumptions, pressure-test forecasts, and flag risks early • Lead and develop a small team • Build repeatable frameworks and templates that scale beyond yourself • Be ready to roll up your sleeves — this is a builder role from day one

• Manage scientific team responsible for delivery of a full range of strategic publication focus • Lead and manage account to create high-quality, accurate medical / scientific content • Develop and grow publication work partnering with VPs of scientific and client services • Identify and develop strategic and tactical business recommendations • Develop / lead / facilitate key strategy workshops • Articulate scientific and therapeutic information in oncology • Foster innovation and collaboration across Ashfield MedComms