• Develops positive working relationships with grower customers to drive sales and profitability • Trains and educates both internal and external customers in flower seed and vegetative products • Assists in problem-solving and offers growing solutions and troubleshooting advice to our customers • Coordinates, schedules, and visits grower-customers to assist and recommend best practices and procedures in growing greenhouse crops • Communicates back to Director of Ornamentals Group, Key Account Managers, Customer Service Team, Technical Support Managers, Product Managers and Breeders the observations, summaries and recommendations from customers what is being grown and utilized in the wholesale and consumer marketplace • Develops, sustains, and publishes a sufficient cultural knowledge base to better position flower seed and vegetative crops with customers • Able to attend and actively participate in industry events, that will include leading tours, giving cultural presentations, and writing articles for internal and external platforms • Manages expense account with prudent judgment and within established budget • Acts within the scope of authority and consistent with SAH objectives and policies.

• Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment. • Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers. • Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. • Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations. • Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts. • Lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions. • Translate customer business needs into clear technical direction for the broader delivery team. • Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality. • Ensure deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve.

• Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment. • Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers. • Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. Co-lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders. • Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations. • Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts. • During the project delivery phase, lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions. • Translate customer business needs into clear technical direction for the broader delivery team. • Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality. • Plan and lead all major customer engagements: kickoffs, design reviews, commissioning sessions, and continuous improvement cycles. • Once a solution is commissioned, transition the account into sustainment mode — ensuring deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve. • Continuously identify opportunities to improve existing solutions or develop new use cases (Inferentials, DLPs, expanded optimization models) across the customer's site. • Collaborate with Account Directors and Business Consulting on out-of-scope opportunities that unlock additional revenue. • Leverage your industry engineering expertise to build credibility with plant operators, process engineers, and site leadership — positioning yourself as a knowledgeable partner, not just a vendor. • Communicate Imubit's technology, capabilities, and limitations in clear, audience-appropriate terms — from site-level operators to C-suite executives. • Train and orient customer stakeholders (operators, engineers, management) on Imubit's platform and how to extract maximum value from deployed solutions. • Serve as a conduit between the customer and Imubit's Product and R&D teams, channeling field insights to shape the product roadmap. • Lead and coordinate a cross-functional delivery team (Implementation Engineers, data scientists, infrastructure) without direct management authority — earning influence through expertise and trust. • Partner closely with Account Directors on account strategy; collaborate with Business Consulting on expansion opportunities. • Share institutional knowledge across the delivery organization and contribute to the continuous improvement of Imubit's delivery methodology.

Role Description At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates. We are looking for an Education Manager to build, manage, and scale learning programs that help employees and customers successfully adopt and realize value from Doppel's products. In this position, you will own the day-to-day development, maintenance, and delivery of educational content, learning experiences, documentation, and knowledge resources, ensuring learners have access to accurate, engaging, and effective resources as our products evolve. What You Will Do - Build and maintain learning paths, onboarding programs, certifications, assessments, AI simulations, role-play scenarios, and other educational experiences that accelerate ramp time, increase proficiency, improve readiness, and drive product adoption for employees and customers. - Manage and optimize Doppel's educational content ecosystem, including product documentation, knowledge repositories, GTM Buddy spaces, learning platforms, and AI-powered learning experiences, ensuring learners can easily find, consume, and apply information to achieve successful outcomes. - Partner closely with Product Managers, Customer Success, Solutions Engineering, Support, and subject matter experts to create, maintain, and govern educational content, documentation, and knowledge resources, establishing scalable processes that ensure content remains accurate, discoverable, and aligned with evolving products, customer needs, and business priorities. - Manage certification programs and assessments, ensuring they accurately measure proficiency and support learner readiness as Doppel's products and best practices evolve. - Leverage AI tools and emerging technologies to create, curate, maintain, and scale educational content and learner experiences efficiently. - Track learner engagement, adoption, assessment results, and feedback to identify opportunities to improve onboarding effectiveness, product adoption, learner proficiency, and overall business impact. - Support live training programs, workshops, and enablement initiatives as needed. Qualifications - 5+ years of experience in customer education, enablement, instructional design, technical training, knowledge management, technical writing, or a related field. - Demonstrated success building and scaling learning programs, certifications, documentation, knowledge resources, or educational content that improved learner proficiency, product adoption, onboarding effectiveness, or customer outcomes. - Experience working with cybersecurity products, customers, or practitioners, with familiarity across cybersecurity concepts, terminology, personas, and workflows. - Experience establishing content governance practices, review processes, standards, and operational workflows that ensure content remains accurate, scalable, and easy to maintain. - Strong knowledge management and content operations skills, with experience organizing, maintaining, and optimizing learning and documentation ecosystems. - Experience measuring the effectiveness of education programs and using learner engagement, proficiency, adoption, or business impact metrics to drive continuous improvement. - Experience with learning management systems, knowledge management platforms, content repositories, and modern AI-powered productivity tools. - Ability to leverage AI and emerging technologies to create, curate, organize, and scale educational content and learner experiences. - Strong writing, editing, content organization, and information architecture skills. - Ability to translate complex technical concepts into clear, concise, and engaging content for a variety of audiences. - Strong project management, stakeholder management, and cross-functional collaboration skills. - Comfort working in a fast-moving, high-growth environment where products and priorities evolve quickly. - A thoughtful, curious, creative, and resourceful approach to problem solving. Benefits - Salary range $150,000 - $160,000K - Meaningful equity so you share in Doppel’s success - Remote first culture with flexibility built in - Flexible PTO, comprehensive health benefits, parental leave - A high growth environment where your work has immediate impact and visibility