Tegra Analytics is seeking a highly experienced Senior Customer Manager to lead strategic partnerships with life sciences clients. This role requires deep expertise in commercial sales operations, strong client-facing leadership, and hands-on experience designing and administering complex incentive compensation programs. The ideal candidate combines operational knowledge of life sciences commercial models with the ability to manage multiple concurrent workstreams in a fast-paced, deadline-driven environment. This individual will serve as both a strategic advisor and an execution leader, ensuring high-quality delivery and measurable client impact. Who We Are Prominence Advisors, in conjunction with Tegra Analytics, helps healthcare and life sciences organizations unlock the full value of their data through enablement and strategy. We partner with leading organizations to turn complex information into actionable insights that improve outcomes, strengthen operations, and drive sustainable growth. Founded by experienced industry leaders, Prominence is an award-winning firm recognized for multiple Best in KLAS honors and over 30 Best Places to Work accolades. We guide clients through technology strategy, implementation, analytics, and governance to build trusted, scalable data ecosystems that deliver measurable impact. With more than 25 years of life sciences and commercial strategy experience, Tegra delivers customized solutions across data operations, automation, analytics, and performance optimization—combining disciplined execution with proactive, creative thinking. Together, we are united by integrity, accountability, and collaboration. We are people-first and excellence-driven—committed to doing great work, building lasting partnerships, and turning data into clarity, strategy into action, and vision into results.

• Ensure campaigns run with technical accuracy • Ensure funnels, campaign sends, links and UTM parameters are configured correctly • Update dates, tags, images and links • Validate and test flows before activation • Ensure alignment between UTM parameters, creative assets and copy

• Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches. • Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success. • Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy. • Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions. • Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges. • Analyze customer product usage data and translate it into actionable recommendations. • Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions. • Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success. • Collaborate with customers to establish clear business goals, success metrics, and timelines. • Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures. • Contribute to the development and optimization of regional and global operational processes.

• Coach, mentor and grow our new team in the Philippines, managing the day-to-day operations of a team of 5-8 Customer Success Managers (CSMs), including data analysis, goal setting, career development, performance management, and process improvement. • Manage the day to day operations of the Philippines Customer Success team, with a focus on customer engagement, expansion, churn and contraction. • Partner with various leadership teams to build out new strategies and processes. • Lead key initiatives for Customer Success, guiding the strategic direction to refine, optimize, and scale the business. • Develop and maintain strong collaborative ties with sales, onboarding, marketing, and product teams to enhance the customer experience. • Provide valuable insights from customers to our product, development, and marketing teams, reinforcing ClickUp's position as an industry leader. • Contribute to the definition, development and improvement of both regional and global operational processes. • Prioritize the customer experience, lead by example, and monitor adherence to customer success policies and procedures across your reports. • Strategically grow and expand client relationships at all levels within the organization, taking ownership of Gross Revenue Retention (GRR), Net Revenue Retention (NRR) Targets, and Utilization Targets. • Construct a fun, high-energy environment where your team love coming to work and feel as if they’re being developed towards their fullest potential. • Carry a small book of business, managing a handful of customers yourself.