• Develop a sales strategy to drive robot utilization • Mentor surgical teams through training sessions • Support regional Sales and Marketing events • Develop a da Vinci® Surgery plan for surgical team • Drive sales of instruments and accessories

• Partner with the Clinical Sales Manager to develop a sales strategy • Mentor surgical teams through training sessions • Support regional Sales and Marketing events • Drive continuous expansion of the user base • Manage administrative tasks and sales activities

• Manage the entire customer relationship within Hitachi Energy. • Develop and align the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer. • Initiate and maintain C-Level relationships. • Apply a high level of business acumen, including an understanding of the customer’s business drivers, industry trends, economic developments, issues and competition. • Act as focal point for problem resolution and monitor the customer complaint resolution process. • Maximize the consistency of customer experience throughout all contacts with Hitachi Energy. • Lead the development and implementation of the account plan and coverage plan including executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (commercial and technical/project). • Drive growth in assigned account. • Develop and maintain detailed knowledge of the customer’s strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors. • Create and maintain internal relationships with key business partners at all levels of the organization.

• The Inside Sales Lead serves as a working leader for the Inside Sales team, balancing individual sales responsibilities with day-to-day guidance and support of team members. • This role provides coaching, training, and operational oversight to ensure exceptional customer service, achievement of sales objectives, and adherence to established processes. • Acts as a subject matter expert and liaison between the Inside Sales team and leadership, fostering collaboration, accountability, and continuous improvement. • Prepare weekly action plans and schedules to identify specific targets and to project the number of contacts to be made. • Identify sales prospects and contact these and other accounts as assigned. • Make a minimum of 25 unique calls per day. • Follow up on new leads and referrals resulting from call activity. • Present and sell company products and services to current and potential clients via phone. • Establish and maintain current client and potential client relationships. • Coordinate company staff to accomplish the work required to close sales. • Complete a task and call log daily to include contacts title, phone number, product discussion and next steps. • Meet or exceed established monthly Sales Goals on a regular and consistent basis. • Answer quick product, pricing, or process questions from reps. • Run Call Review Workshop Calls and ISR Development calls • Assist with onboarding and mentoring new hires • Relay updates from ISM to the team • Ensure inside sales reps follow sales process and CRM hygiene • Help test new scripts or campaigns • Support team collaboration • Prepare presentations, proposals, and sales contracts via phone. • Develop and maintain sales materials and current product knowledge. • Prepare paperwork to activate and maintain contract services. • Manage account services through quality checks and other follow-up. • Identify and resolve client concerns. • Prepare a variety of weekly status reports, including activity, closings, follow-up, and adherence to goals. • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Develop and implement special sales activities to reduce stock. • Participate in marketing events such as seminars, trade shows, and telemarketing events. • Provide on-the-job training to new sales employees, as needed. • Demonstrate independent thinking and initiative on a consistent and regular basis. • Follow all OSHA and other safety guidelines. • Actively demonstrate teamwork at all times. • Perform other duties as assigned.