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Advarra

Advancing clinical research: safer, smarter, faster

Senior Training Specialist

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteSeniorTeam 501-1,000Since 1983H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$72.0K - $125.1K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Senior Training Specialist

Advarra

• Develop and deliver professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of customer workflows and unique configurations • Create and update training documentation, which includes training manuals, assessments, diagrams, PowerPoints, and other supporting materials • Serve as designated product owner for at least one Advarra technology product and be responsible for ensuring all training materials are updated to match the product release schedule • Become a software expert in multiple Advarra software application(s); stay up-to-date on new features and version changes • Develop an understanding of the clinical trial industry, including typical customer processes and standard operating procedures; provide guidance and share best practices with customers • Assist with administration of our Learning Management System, including advanced user access support across all LMS portals • Serve as an internal consultant to analyze teams’ training needs; suggest and lead projects to improve internal training and meet teams’ needs • Identify ways to improve existing training processes; suggest changes to enhance the customer and internal stakeholders’ training experience with Advarra • Conduct both in-person and web-based training events • Collaborate with eLearning team to develop new training offerings for various audiences and products • Provide product demonstrations to support the needs of the existing customer base and the business development team • Observe training sessions and provide feedback to other trainers, to help them develop new skills and strategies for training adults on software products • Be an active member of the Advarra community by preparing and conducting sessions for large groups at our industry conferences and regularly posting and responding in the community forum • Demonstrate responsiveness and sense of urgency in all customer interactions • Document bugs discovered in the system for future development • Regularly incorporates feedback into updating training offerings and documentation • Perform other job-related duties as assigned

Job Requirements

  • Bachelor’s degree; equivalent relevant work experience may be considered in lieu of educational requirement
  • 5+ years of training experience
  • Experience conducting effective and comprehensive training for software or other technical tools
  • Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
  • Experience in confidently delivering training virtually and in a traditional classroom setting

Benefits

  • Health coverage
  • Paid holidays
  • Variable bonus eligible

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