Location: El Segundo CA US Job Description: Social Support Coordinator Employment Status: Full-time, exempt Location: US, remote Base Salary Range: $47,000pa The Role: As a Social Support coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Social Support Manager and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach. Core responsibilities include: - Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner. - Monitor and respond to Youtube comments on our brand videos. - Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals. - Facilitate online conversations with customers, inspiring brand advocacy. - Management of relationships with brand advocates. - Monitor and engage in brand related online conversations. - Report on online reviews and feedback from customers and fans. What we’re looking for: - Knowledge and experience of key social platforms – Facebook, Instagram, X/Twitter, YouTube, TikTok. - Excellent communication and collaboration skills. - Friendly, calm, professional approach to customer engagement. - Experience dealing with customers. - A passion for audio and music. - Audio tech knowledge would be an advantage. - Experience with (or at least knowledge of) our family of products Comprehensive Benefits include health insurance covered by Focusrite Group at 100% for employees and 75% for dependents, dental and vision insurance, life insurance, short—and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise. About Us Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

• Design and execute high-performing video ads, slick motion graphics, and static image assets • Develop native-feeling creative concepts tailored to target consumer personas • Review post-campaign creative data to provide actionable insights • Contribute to creative testing frameworks and iterate rapidly on creatives • Seamlessly weave advanced generative AI tools into daily production workflow to enhance editing efficiency

• Design and execute high-performing video ads, slick motion graphics, and static image assets specifically engineered for Meta and TikTok feeds. • Develop native-feeling creative concepts, aggressive hooks, angles, and psychological visual triggers tailored to target consumer personas. • Review post-campaign creative data and analytics to provide clear, actionable insights into why specific assets underperformed or drove conversions. • Contribute to and execute complex creative testing frameworks, iterating rapidly on hooks, messaging matrices, visual formats, and CTAs. • Seamlessly weave advanced generative AI tools into your daily production workflow to accelerate ideation, speed up asset variation, and elevate editing efficiency.

Social Media and Content Coordinator New York City Are you passionate about solving complex challenges in the fintech space? We’re looking for talented individuals to join our dynamic startup, backed by Sequoia Capital. We’re building the universal payment layer to unify all currencies—fiat and crypto—so businesses and consumers can transact seamlessly. If you're passionate about creating innovative solutions in a dynamic, fast-paced environment, we want to talk to you. We are hiring a Social Media & Content Coordinator! As the Social Media & Content Coordinator at Breeze, you'll help build and amplify the brand presence that fuels our growth. This is a highly creative and execution-focused role centered around content creation, social media management, storytelling, and audience growth across platforms like LinkedIn, TikTok, YouTube, X, and emerging channels. You'll partner closely with the CEO and Head of Brand & Marketing to bring Breeze's story to life, helping build both the company brand and executive presence through engaging content, video, and social media campaigns. This role is ideal for someone who thrives in fast-paced startup environments, stays ahead of content trends, and understands how to turn everyday moments, company milestones, and industry insights into compelling stories that capture attention. We're looking for someone who can operate as both a creator and coordinator — someone comfortable filming content, editing videos, managing social channels, identifying content opportunities, and helping execute a high-impact content strategy that supports company growth. What You'll Do - Support and execute Breeze's social media and content strategy across LinkedIn, TikTok, YouTube, X, Instagram, and emerging platforms. - Partner closely with the CEO and Head of Brand & Marketing to create and distribute founder-led content and thought leadership. - Capture and create content from company events, customer meetings, conferences, team activities, product launches, and day-to-day startup life. - Film, edit, and publish short-form and long-form video content optimized for each platform. - Manage Breeze's content calendar and coordinate publishing schedules across social channels. - Develop engaging content including videos, social posts, behind-the-scenes content, educational content, company updates, and employee stories. - Monitor social media trends, viral moments, and industry conversations to identify new content opportunities. - Assist with growing the CEO's personal brand and social media presence. - Track content performance, engagement metrics, and audience growth to help optimize future content strategies. - Collaborate across marketing, product, sales, recruiting, and leadership teams to create compelling content that supports business objectives. - Help maintain brand consistency across all social channels and content touchpoints. - Engage with followers, customers, and industry communities to support audience growth and brand awareness. What We're Looking For - 1–3+ years of experience in social media, content creation, digital marketing, or related roles. - Proven experience creating content for a company, startup, agency, creator brand, or personal social channels. - Strong understanding of LinkedIn, TikTok, YouTube, Instagram, and modern content trends. - Experience filming, editing, and publishing video content across multiple platforms. - Proficiency with content creation tools such as CapCut, Canva, Adobe Creative Suite, Final Cut Pro, or similar software. - Strong writing, storytelling, and communication skills. - Experience managing content calendars and coordinating multiple content initiatives simultaneously. - Highly organized with strong attention to detail and project management skills. - Comfortable working directly with founders, executives, and cross-functional teams. - Self-starter mentality with the ability to operate independently and execute quickly. - Experience working in startup environments is a strong plus. - Experience in fintech, technology, SaaS, or crypto is a plus. Our Culture Fast-paced and dynamic – We move quickly, adapt fast, and operate with urgency. Builder's mindset – We value people who take ownership, execute relentlessly, and create impact. Collaborative and transparent – We work cross-functionally and believe great ideas can come from anywhere. Continuous learning – We encourage experimentation, creativity, and professional growth. Why Join Us - Competitive salary + equity package - 21 days PTO - Flexible benefits: annual medical allowance, productivity allowance, gym membership/wellness subsidy - Annual company retreat - Opportunity to work directly with the CEO and Head of Brand & Marketing to build a category-defining fintech brand - Opportunity to build your content portfolio and accelerate your career in marketing and brand - Backed by Sequoia Capital with strong runway and ambitious growth plans Location: New York City (In Office 3X a week)