Role Description We are seeking a detail-oriented and customer-focused Medical Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards. - Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses - Manage report status inquiries, general requests, and client concerns with a strong focus on customer service - Accurately enter, update, and retrieve information within internal systems and databases - Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses - Coordinate with providers to assign cases and maintain updated records - Verify and maintain accurate client data, including documentation of client-specific guidelines and requirements - File, archive, and track open and closed cases in accordance with company standards - Assist in resolving customer complaints and escalate issues to management when needed - Perform general administrative duties including data entry, filing, email correspondence, and proofreading - Route calls and inquiries to appropriate departments as necessary - Ensure compliance with HIPAA, company policies, and all state and federal regulations Qualifications - Certified Medical Assistant (CMA) – required - 3+ years of MA experience - Previous experience with insurance verifications/prior authorizations - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications - Strong typing skills (minimum 40 WPM) - Excellent verbal and written communication skills - Ability to work independently, prioritize tasks, and manage time effectively - High level of accuracy, attention to detail, and accountability Requirements - Experience in healthcare, insurance, or workers’ compensation environments - Familiarity with case management or database systems - Experience handling client or provider communications Key Skills & Competencies - Strong data entry and organizational skills - Customer service orientation with problem-solving abilities - Ability to maintain confidentiality and adhere to HIPAA standards - Adaptability in a fast-paced, high-volume environment - Ability to manage multiple priorities and work under pressure - Team-oriented mindset with a positive and collaborative approach Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Houston, TX. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2026.

Role Description We are seeking a Career Catalyst to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. The Foundation’s Workforce Development Department (WDD) is dedicated to helping learners in California gain the skills and connections they need for meaningful jobs and better career options. Our goal is to make education and job opportunities more accessible and equitable for everyone. This is a great opportunity to support our Employer-of-Record Program, Career Catalyst. “CarCat” helps organizations with hiring, onboarding, payroll, and more for paid work experiences. As a Student Assistant, you'll play a key role in keeping communication smooth between different teams and helping to grow our partnerships. Since launching in 1998, Career Catalyst has created over 15,000 work experiences for learners from various backgrounds, many of whom face challenges in finding jobs. We work with a wide range of industries, including tech, healthcare, education, and more. The Career Catalyst Employer of Record Service is seeking a motivated and detail-oriented Student Assistant to join our dynamic team. This role is essential in supporting the administrative functions of Career Catalyst and enabling our Coordinators and Administrative Assistant to focus more time on strategic initiatives related to delivering an excellent customer experience. The Student Assistant will be responsible for various tasks that ensure a positive client experience and contribute to the overall efficiency of our services. In this role, you will work in a fully remote environment, managing your own daily priorities and tasks independently. Success in this position requires strong organizational skills, the ability to self-manage, and the confidence to seek support when necessary. Get ready to balance independence with dynamic collaboration! You'll take charge of your tasks, completing them efficiently, while staying proactive and seeking support when needed to ensure outstanding results. - Administrative Support: Assist with technical support for clients, respond to client tickets, prepare for compliance audits by organizing documentation and data. - Client Experience: Foster positive relationships with clients through effective communication and prompt responses through the ticketing system, assisting new clients through smooth transitions. - Collaboration: Provide coverage for ticketing queues during out-of-office periods, and attend client office hours. - Professional Development: Engage in hands-on learning and participate in training sessions. Qualifications - High school diploma or GED required. - Proficient computer skills with demonstrated experience in Microsoft Office Suite (specifically MS Word, Outlook, PowerPoint, and Excel). - Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Salesforce Lightning, Google Suite, etc.). - A self-starter and quick learner with a bias for action who is highly motivated and outcome-oriented, always seeking innovative approaches to project execution. - Practices ownership, takes accountability, and has the ability to project manage, prioritize tasks, and deliver quality products on time with limited supervision. Benefits - Competitive compensation and pro-rated paid time off (PTO) in accordance with California law; paid sick leave provided. - Remote Workspace Setup reimbursement and/or Remote Work stipends. - This role will not be eligible to enroll in FoundationCCC sponsored benefits plan. - Student Assistants are specifically excluded from FoundationCCC’s contract with the California Public Employees Retirement System (CalPERS). Company Description FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency. We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall.

Role Description Vous souhaitez révolutionner les soins de santé offerts aux Canadiens ? Joignez-vous à notre équipe et ce que nous accomplirons ensemble. En tant que membre clé de l’équipe des opérations liées aux télésoins à domicile de TELUS Santé, vous serez en première ligne pour guider les patients et leurs équipes de soins dans l’avenir des soins à distance. Dans ce rôle, entièrement en télétravail, votre empathie, votre capacité à communiquer en français et en anglais et vos aptitudes techniques façonneront directement l’expérience des patients atteints d’une maladie chronique ou en convalescence après une chirurgie dans le confort de leur domicile. Voici comment : - Soutien aux patients et aux cliniciens : - Fournir avec compassion un soutien bilingue (français et anglais) aux patients et aux cliniciens par téléphone, par courriel et par d’autres moyens de communication. - Aider les patients à utiliser l’application de télésurveillance de TELUS Santé, à transmettre leurs signes vitaux grâce à des appareils connectés par Bluetooth et à remplir les questionnaires de santé liés à leur situation particulière. - Répondre aux questions des cliniciens et des équipes de soins en ce qui concerne l’utilisation de la plateforme, l’intégration des patients et la coordination des soins. - Offrir une expérience professionnelle et chaleureuse qui permet aux patients de se sentir à l’aise et en confiance à la maison. - Dépannage technique : - Aider les patients à mettre en place et à utiliser des dispositifs de surveillance préconfigurés, notamment des tablettes, des tensiomètres, des oxymètres de pouls, des pèse-personnes et des thermomètres. - Diagnostiquer et résoudre les problèmes liés aux appareils et à la connectivité dans un langage simple et accessible. - Consigner les problèmes et les solutions avec précision dans les systèmes pertinents. - Cerner les problèmes récurrents et signaler les tendances à l’équipe des opérations. - Opérations et administration : - Tenir des dossiers détaillés et précis de tous les échanges avec les patients et les cliniciens. - Respecter les processus et les protocoles établis pour assurer la conformité et la cohérence. - Gérer sa charge de travail de façon autonome dans un environnement entièrement à distance. - Collaborer avec ses collègues et les coordonnateurs cliniques afin d’assurer une expérience sans faille aux patients. Qualifications - Bilinguisme français et anglais (oral et écrit). - Solides compétences en communication avec une approche empathique et patiente, en particulier dans le soutien aux personnes âgées et aux personnes atteintes de maladies chroniques. - Capacité démontrée à résoudre des problèmes techniques et à expliquer les solutions dans un langage simple. - Excellent sens de l’organisation et grand souci du détail. - Fiabilité et capacité éprouvée à travailler de manière autonome dans un environnement à distance. - Capacité à travailler selon un horaire flexible, du lundi au dimanche, de 8 h à 20 h (HE). Requirements - Expérience de travail auprès de personnes âgées ou de personnes atteintes de maladies chroniques. - Expérience dans le domaine des soins de santé, des soins à domicile ou dans un environnement de santé réglementé. - Expérience en service à la clientèle ou en soutien technique. - Connaissance de la télésurveillance des patients ou des processus cliniques. - Une connaissance avancée de l'anglais est requise, car vous serez appelé(e) la plupart du temps à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes); et à travailler dans un environnement informatique anglais dans le cadre des tâches liées à ce poste dont la portée est nationale.

Role Description - Create deliverables addressing common requests within the medical domain. - Review peer-developed deliverables to enhance AI research. - Work independently and asynchronously to diagnose and solve domain-specific issues. - Contribute expertise to cutting-edge AI research while managing a flexible schedule. Qualifications - 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Benefits - Compensation: $60–$80/hour - Location: Remote - Duration: 3–4 weeks - Commitment: 30–40 hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.