Role Description As Canva scales its impact across education globally, we're looking for an Education Solutions Engineer to help streamline the technical integration experience for school districts, ministries of education, universities, and strategic education partners. - Partner across Product, Engineering, Support, and Sales & Success teams to solve complex challenges related to authentication, SSO, rostering, provisioning, and learning management system (LMS) integrations. - Identify technical blockers, design scalable solutions, and help shape the processes, documentation, and product improvements that enable Canva to support education customers at scale. - Serve as a trusted technical advisor for customers with complex integration needs, leading discovery, troubleshooting issues, and working with engineers to scope and deliver solutions for unique environments and custom technology stacks. - Own the technical aspects of Canva's relationships with key education technology partners, helping expand and strengthen our ecosystem of authentication, rostering, and LMS integrations. At the moment, this role is focused on: - Identifying and solving technical onboarding and integration challenges for education customers around the world, particularly related to SSO, authentication, rostering, provisioning, and LMS connectivity. - Partnering with Product and Engineering teams to design and implement scalable solutions that improve onboarding, adoption, and customer success. - Acting as the technical lead for strategic school districts, ministries of education, and universities with complex integration requirements. - Supporting discovery, design, testing, and rollout of custom solutions for customers with unique technology environments. - Managing technical relationships with education technology partners, including LMS, authentication, and rostering providers. - Creating documentation, processes, and training that enable Support and Success teams to confidently resolve integration-related issues. - Translating customer requirements into actionable product feedback and helping influence Canva's education integration roadmap. - Identifying patterns across customer requests and technical challenges to drive product improvements and operational efficiency. Qualifications - Deep experience working with authentication, identity management, rostering, LMS platforms, or enterprise software integrations. - Comfortable discussing technologies such as SAML, OAuth, OIDC, SCIM, LTI, OneRoster, APIs, and enterprise provisioning systems. - Ability to translate complex technical concepts into clear, practical guidance for non-technical audiences. - Enjoy building relationships across customers, partners, and internal teams, and comfortable navigating a wide variety of stakeholders. - Strong systems thinking and ability to identify scalable solutions to technical, operational, and customer challenges. - Equally comfortable troubleshooting a customer issue, collaborating with engineers, and presenting recommendations to leadership. - Passionate about helping educators and students succeed through technology. - Willing to work flexibly across time zones to support global customers and colleagues. Benefits - Equity packages - we want our success to be yours too. - Health benefits plans to support you and your wellbeing. - 401(k) retirement plan with company contribution. - Inclusive parental leave policy that supports all parents & carers. - An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more. - Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally.

• Partner with Regional Directors, product, and engineering teams to close deals and deliver high-impact strategic solutions for customers and partners • Recruit, mentor, and develop a high-performing Sales Engineering team in Malaysia and Singapore • Collaborate with sales leadership and customers to design and present comprehensive business solutions • Contribute directly to product development and enhancements for existing solutions based on market feedback • Support Geo Account Executives throughout the entire opportunity sales lifecycle

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• Creating and delivering technical product presentations to prospective customers where you will promote the value proposition of Zscaler products • Gathering customer technical requirements to ensure proposed solutions will meet customer goals and needs • Leading product evaluations and custom product configurations • Running Proof of Value from start to finish, as the technical and industry expert • Collaborating and supporting internal Zscaler teams