**THE ROLE** As a Senior Stylist Partner, you act as a digital consultant. You provide high-level professional consultation to users via our app, helping them navigate hair concerns, product choices, and style changes. - Digital Consultations: Deliver instant message chat consultations to users. - Unbiased Expertise: Recommend solutions based on hair science and suitability, not sales targets. - Flexible Availability: Log in and work whenever you choose. You have total control over your schedule. - Quality Standard: Maintain a consistently high user rating (4.0+ Stars) to remain active on the platform.

• Configure and support IFS Cloud platform (Aurena client, page designer, custom fields, custom actions) • Manage IFS extensibility framework (custom events, workflows, business process automation, projections) • Administer security model including users, roles, permission sets, and access control • Manage background jobs, scheduled tasks, report routing, and system configurations • Support IFS upgrades, service updates, environment readiness, regression validation, and rollback planning • Support IFS Connect, queues, routing rules, and platform integrations • Troubleshoot application, workflow, data, and integration-related issues • Investigate logs, system behavior, and performance issues to identify root causes • Monitor system health, background processing, and platform performance • Support configuration and optimization of native and extended IFS functionality • Partner with IT/IS teams and business stakeholders on prioritization and solution design • Coordinate platform changes, enhancements, and system improvements • Document configurations, integrations, workflows, and technical procedures • Support continuous improvement and automation initiatives

• build and nurture strong relationships with senior customer executives to drive alignment on digital transformation initiatives and deliver ROI • lead the creation of strategic marketing transformation roadmaps • assess clients’ marketing technologies and content workflows to develop strategic roadmaps that automate and optimize marketing efforts • craft compelling, data-driven proposals that clearly articulate the value of marketing transformation initiatives to customers and partners • provide oversight to the engagement team to ensure the successful execution of marketing transformation initiatives • work closely with internal teams and external partners to ensure seamless delivery of solutions across multiple platforms • establish measurable KPIs for each transformation initiative and track progress to ensure goals are met • identify potential risks to program delivery and implement mitigation strategies • stay ahead of industry trends in digital transformation, MarTech, GenAI, and content supply chain solutions

• Partner with executive leadership to translate strategic priorities into structured transformation roadmaps. • Lead cross-functional initiatives spanning operations, technology, product, finance, and go-to-market teams. • Design and implement scalable operating models, governance frameworks, and execution rhythms. • Assess organizational readiness and drive structured change management plans to support adoption. • Identify risks, dependencies, and execution gaps; implement mitigation strategies. • Facilitate leadership workshops, alignment sessions, and decision-making forums. • Support system implementations, process redesigns, and modernization initiatives. • Develop KPI frameworks and executive-level reporting to track transformation progress. • Align stakeholders across functions to ensure accountability and momentum. • Operate as a trusted advisor and problem solver during periods of growth, integration, or organizational change.